THE ONLINE ON-DEMAND UNIVERSITY for government

Virtual Learning Events with Stephen Martin November 21, 2013 A TMLU Credit Course 2

With: Stephen Martin Stephen Martin is a Program Manager in DAI’s Learning Solution practice where he directs DAI’s learning and development efforts for government and commercial clients. Stephen has over 20 years of experience in the training, learning, and technology field. He has led in-person and online workshops and published articles on training innovation and technology integration. 3

“Most government travel budgets have been reduced by 30% this year, forcing managers to decide who can and cannot attend conferences and other important events.” Allgov, Aug, 2013 Stephen Martin Learning Solutions Program Manager DAI Solutions Alexandria, VA Get the White Paper! 4

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This program has been approved for 2 credit hours toward the 12 credits needed to complete the certificate program in Innovative Learning in Government. This course forms part of a certificate program (one of six) that will be submitted for review for recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Those that complete the six part series and pass the associated online exam will qualify for the CEUs. Credits Continuing Education Units 6

This course outlines the process and issues related to moving from traditional in-person events (including training) to virtual events. What Should You Learn: 1. How to successfully transition to virtual events. 2. How to assess and choose among platforms. 3. How to measure and evaluate virtual events. Overview & Learning Objectives 7

Have you ever participated in a virtual conference? -Yes -No Poll 8

Agenda Importance of events Current climate Virtual advantage Planning the transition to virtual Selecting a platform Event preparation Event and post-event considerations Future of virtual solutions 9

Traditional in-person events: –Build career and technical expertise –Enhance professional development –Form connections and relationships –Foster knowledge sharing Why Events? 10

Shrinking budgets Limited travel Scheduling difficulties Increased scrutiny Focus toward return on investment (ROI) The Current Climate 11

Eliminates travel and facility costs Accessible through desktop, laptop or mobile device Integrated multimedia and interactive formats Online archives and on-demand libraries for expanded access Up-to-the-minute metrics The Virtual Advantage 12

What Does A Virtual Event Look Like (Basic)? Streaming Live Video Live Twitter Feed 13

What Does A Virtual Event Look Like (Advanced)? Avatars and 3D environments Streaming audio and video Chat pods and interactive polling Branded virtual spaces Meeting and breakout rooms Desktop sharing and collaboration 14

Has your travel and conference budget been reduced in the past few years? -Yes, drastically -Yes, somewhat -No -No, it has increased Poll 15

Transition to virtual requires: Getting Started: Build Business Case Buy-in from leadership Stakeholder and target audience acceptance Tech evaluation and upgrades Platform selection and training 16

Examine current practices: –Has the organization ever sponsored a live event? –Where was it held? –How was it structured? –Who attended? –What kind of feedback did participants provide? Capture and incorporate the aspects that participants most valued. Developing the Business Plan 17

Largest upfront investment No “one-size-fits-all” solution exists Generalist platforms vs. best in class Scalability for future growth Selecting a Platform: Considerations Third party partners can help narrow the options. 18

How will the platform be used? What features are essential? Are there technical requirements? How savvy is the audience? What type of reporting data does the platform provide? What types of events will be virtual? –Training? Internal meetings? Large-scale conferences? Key Requirements Choose the simplest solution that meets key requirements. 19

Configure and customize the event space Integrate with learning management system Plan for specific hardware, software and bandwidth upgrades Train presenters in virtual delivery Event Preparation: Technology 20

Marketing and publicity Technology requirements and instructions Phone or online chat functions Event Preparation: Communication 21

Focus on keeping audience’s attention Optimize video and audio elements Produce content for full accessibility for people with disabilities Event Preparation: Content 22

Live real-time assistance to troubleshoot issues –Help desk and online chat for participants –Technical producers to assist presenters Access up-to-the minute metrics –Standard data (e.g. number of participants, time at event) –More refined data (e.g. most popular features, engagement) –Post-event evaluations and feedback –On-demand playback During and After the Event 23

More virtual, fewer in- person events Widespread mobile connectivity and access Improvements in streaming media Looking Ahead 24

What You Should Have Learned: 1. How to successfully transition to virtual events. 2. How to assess and choose among platforms. 3. How to measure and evaluate virtual events. Learning Objectives 25

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Next TMGovU Live Course Wednesday December 4, 2013 Human Capital Analytics Case Studies Register at 27