Redefining Collaboration A University as an Application Service Provider For Partner Schools Cheryl Thompson - CIO Medaille College Kate Wilson System Administrator Drexel University

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Drexel University Private institution founded in 1891 First microcomputer requirement in nation Major wired upgrade from ’98 – ‘00 Wireless Initiative started in late 1997 Provide Internet2 Connectivity to other Institutions via KXP2 Provide IT services (ASP) for MCP Hahnemann University & other Colleges – DUCOM M&A 7/02

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Application Service Providers ASP’s are simply companies that provide access to applications over the Internet Leverages IT Resources and Provides Partnering Institutions Benefits Leverages and Aggregates IT Resources to Provide Vendor Benefits

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Comprehensive Research Universities Other 4 year Colleges and Universities Community Colleges and 2 year institutions Total Trade Schools 1,563 1, ,470 Number of U.S. Institutions of Higher Education By Segment Public Private HE Environment Limits Vendor and Institutional Solutions

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Institutional Choices Self Develop Best of Breed Single Vendor Outsource staffing of in-house facilities Consortium Managed Service Provider/Co Location Application Service Provider (ASP)

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved New Model – A Technology Flagship University Based ASP Provides a Solution to Challenges faced by Colleges in the “Middle” Also Provides a Vertical Channel for Vendor Application Product and other Sales Based on off-site “Service Provision”- Access, Not on-site software and hardware - Assets Subscriptions, Not site licenses Leverages Staff and Skills Strategic Collaboration, Choice – Federation

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Why Drexel as a Provider? Trusted Technology Provider in HE Market Higher Education “Full Service” ASP today First to Market – Regional Flagship Focus Six Years of Proven Success Other Schools Participating–Concept Works Leadership and Skills Entrepreneurial Environment Infrastructure in Place Vendor Relationships

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Medaille Chooses Drexel as their ASP President Bascuas learns of Cabrini success with Drexel as their ASP Contracts with Drexel to provide installation, training, support and change management for all major administrative systems, , and course management systems.

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Totally Replaced ERP System Transition to SCT Banner administrative applications Data migration done by Drexel Training done by Drexel

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights ReservedCommunication

IT Support Plus “Econometric research suggests that while IT investments are often associated with higher productivity, complementary organizational changes are at least as important.” (Brynjolfsson and Hitt, 1996)

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Episodic Opportunity for Change Web for Students Cultural Changes End users’ reporting vastly improved Business Process changes – Best Practices Increased Accountability Cost Avoidance (Avoiding Bad Decisions) Improved Competitiveness

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Progress to Date at Medaille IT leadership and staffing in place Help desk in place  Implemented ticketing system and web mail in place  Virus protection standardized and controlled  100 MB mail per mail box Student moved to Drexel

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Services Improved Course development in WebCT in place ― 40 courses developed in six months Connection to internet quadrupled Web site hosting Server elimination begun

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Medaille IT – Best Practices added IT policies, procedures, documentation and standards dramatically improved  Official policy in place  Acceptable Use policy in place  Student Payment agreement electronic New Accounts management system

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Infrastructure Improved Assessed and tuned network and servers Greatly improved performance Extensive WebCT course development Norton Anti Virus software for all PCs

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Drexel’s Vendor Relationships Applications via Drexel Vendor Relationships  SCT Banner Administrative Systems  Finance, HR, Student Information, Portal  SCT Web products for faculty, staff and students  Hyperion - Brio Query report generation  WebCT Course Management System  Oracle Database  SAP business applications for educational use  Microsoft and Sun OS, directory, , etc.

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Provider Benefits Lower University IT costs as a % of Budget Provide more Robust IT Environment Provide an Additional Income Stream  Reinvestment, Not Profit Facilitate Management Scenarios  Collaboration  Consolidation

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Services and Applications DrexelCoMCabriniNeumnMedailleRosemtSSHE Services IT Leadership/Strategy Desktop support Server support Help Desk Training Networking Internet2 gateway Applications Online Courses Storage Library Finance Human Resources Student Info. System Alumni Portal Academic Software (SAP) 15 schools of business across the United States

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Low Hanging Fruit Quick Hit Applications Portal Applications Web Hosting Course Management Academic Computing Storage Affinity Relationships

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved More Difficult Administrative Systems  Student Information  Finance  Purchasing  Human Resources and Payroll  Institutional Advancement Library Administration Clinical Practices

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Can Virtual Learning be Far Behind? Thousands of online courses added to global repository daily Focus to date has been on new markets and non traditional students Hybrid environment becoming norm Quest for Higher Quality, Cost Avoidance

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Schools are Leveraging Drexel assets IT staffing Operational staffing Software and Business Applications Hardware and Network Via:  Specialists  Internal consultants/Shadowing  ASP Services  External relationships Lowering IT costs

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved Virtual Administration is Just a “Click” Away Leverage the ASP model for other outsourced digital services  Finance  Human Resources  Facilities  Students  Institutional Advancement  Alumni

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved How will HE institutions handle the move from assets to access? Strategic Advantage or Disadvantage Provider, Consumer or Both Impact on Structure and Governance  Administration, academic course delivery, faculty Student populations  Digital/Information Divide narrowed or widened Impact on Revenue and Expenditures  Facilities, technology, cost avoidance opportunities

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved What’s Next for Institutions in the Middle? Don’t stop with IT services Resource limitations impact other services Recognize limits on internal business process growth and development Business process inadequacies are routine Compensation, skills and support a problem Virtual administration the next wave followed by virtual (collaborative) learning