Emotional Intelligence 2.0 By Travis Bradberry & Jean Greaves Alley Cheung WMBA 5729 Emotional Intelligence at Work Dr. S. Holt

The Big Picture Emotional Intelligence (EQ) is critical to your success Increase EQ with four core skills Build the skills into strengths To exceed goals and achieve fullest potential Only 36% of people can accurately identify their emotions EQ accounts for 58% of performance in all types of jobs

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Self-Awareness Ability to accurately perceive your own emotions Understand your tendencies across situations Requires a willingness to tolerate the discomfort of focusing on feelings that may be negative The more we understand the beauty and the blemishes, the better we are able to achieve our full potential

Self-Awareness Strategies

Self-Management Ability to use awareness of your emotions To actively choose what you say and do Develop an increased capacity to respond effectively to your emotions

Social Awareness Ability to accurately pick up on emotions in other people Understand what is going on with them Perceiving what other people are thinking and feeling

Relationship Management Ability to use your awareness of your own emotions and those of others To many interactions successfully

Latest Discoveries in EI AVERAGE EQ

GENDER DIFFERENCES IN EQ AVERAGE EQ

SELF-MANAGEMENT LEVEL SELF-MANAGEMENT LEVEL GENERATIONS SELF-MANAGEMENT LEVEL AGE

EQ LEVEL EQ SKILLS

Use EI Skills to… Know yourself Understand others Make better decisions See and seize opportunities Identify problems before they escalate Manage difficult situations and conversations

Recommendations: Buy the book Do the Emotional Intelligence Appraisal test Use the strategies to work on your EQ skills Choose an EQ mentor Learn and practice Take the test again Compare your EI scores!