presented by Lou Russell, Russell Martin & Associates (317)

Page 1 How Clearly Do You See?

Content Where did Emotional Intelligence come from? What happens to me when I’m stressed? Understanding my triggers / self- awareness Page 2 © Developed by Russell Martin & Associates

Page 3 What is Emotional Intelligence? ?

1.Describe the stress experienced on the job by entering on this line the emotion you felt: __________. Rank the intensity of that emotion (1 = low, 10 = high): _____. 2.What factors contributed to your feelings about the problems? 3.Describe the successes experienced on the job by entering on this line the emotion you felt: __________. Rank the intensity of that emotion (1 = low, 10 = high): _____. 4.What factors contributed to your feelings about the successes? © Developed by Russell Martin & Associates Page 4 What Are Your Triggers?

Page 5 © Developed by Russell Martin & Associates What Happens to Me? 40% job was very or extremely stressful; 25% view their jobs as the number one stressor in their lives; Three fourths of employees believe that workers have more on-the-job stress than a generation ago; 29% of workers felt quite a bit or extremely stressed at work; 26 percent of workers said they were "often or very often burned out or stressed by their work"; Job stress is more strongly associated with health complaints than financial or family problems. 50% 25% 75% 100% people said… job is extremely stressful job is #1 stressor stress worse than a generation ago

Page 6 © Developed by Russell Martin & Associates What Happens to Me? 40% job was very or extremely stressful; 25% view their jobs as the number one stressor in their lives; Three fourths of employees believe that workers have more on-the-job stress than a generation ago; 29% of workers felt quite a bit or extremely stressed at work; 26 percent of workers said they were "often or very often burned out or stressed by their work"; Job stress is more strongly associated with health complaints than financial or family problems. This information was obtained in the 1990's in large surveys by Northwestern National Life Insurance Co, Princeton Survey Research Associates, St. Paul Fire and Marine Insurance Co., Yale University and The Families and Work Institute. 50% 25% 75% 100% job is extremely stressful job is #1 stressor stress worse than a generation ago

© Developed by Russell Martin & Associates Page 7 Your Body Reacts Ironically, the workplace has become one of the most inefficient places to work.

© Developed by Russell Martin & Associates What Happens to Me at Work? Absenteeism Employee turnover Diminished productivity Direct medical, legal, and insurance costs Workers' Compensation Accidents Four Hour Emotional Hangover - Dr. Izzy Justice, Emotional Quotient

Page 9 9 © Developed by Russell Martin & Associates

Page © Developed by Russell Martin & Associates

Page 11 A Model for High Performance 11 Behaviors / Motivators High Performing Team Trust / Alignment Accountability (self / others) Strengths and Challenges Processes, Roles, Measures Vision, Mission, Values SELF TEAM EQ Vision, Mission, Values me/youme/meme/jobme/me © Developed by Russell Martin & Associates

Defining Emotional Intelligence 360 Assessments Performance Reviews DISC Motivators Multiple Intelligence Memory Page 12 An individual with the highest IQ will not outperform a team with mediocre IQ but high EQ.

The Components Self-Awareness Self-Regulation Motivation Empathy Social Skills Page 13

© Developed by Russell Martin & Associates How You Behave: DISC D I S C Urgent Pioneering Innovative Driven Likes challenge Demanding Quick to anger Careful Objective, clear High standards Good analyst Detailed Picky Aloof Fearful Optimistic Motivator Team Player Problem solver Emotionally needy Inattentive Trusting Poor with details Steady and sincere Patient Empathetic Logical Service-oriented Apathetic under stress Passive Resists change

Page 15 © Developed by Russell Martin & Associates A Team Makes A Whole Brain Task Speed People Speed Task Perfect People Careful

Growing Emotional Competence Untruths: Avoid negative emotions Confusing a positive attitude with denial Page 16 Opportunities to grow emotional competence each year: 80 Number we grow from: 3

Grow Emotional Intelligence 360 Assessments Performance Reviews DISC Motivators Multiple Intelligence Memory Page 17 Find out where you are: AWARENESS Use STRENGTHS to drive REGULATION CHOOSE times for Decisions

How Can I Get More HELP? At Purchase books Get our LEARNING FLASH e-zine for more tips and tools Find out about public webinars and workshops Buy fun stuff in the store Request a free link to try the Emotional Quotient Behavioral Intelligence facebook.com/RMAlearn InsanityConstraint.blogspot.com