Airlines Sales & Marketing Solutions

Airlines Sales & Marketing Solutions Company AviaTeam Airlines Sales & Marketing Solutions, is a full independent Portuguese based company acting as GSA – General Sales Agent at Portugal and Angola, with own facilities: • Lisboa 1 central located office (ticketing & sales + Call Center & Sales Support) • Porto 1 central located ground level office AviaTeam Airlines Sales & Marketing Solutions as own offices at Lisbon, Porto and Luanda, fully equipped w/ the state of art technologies regarding communication. We may provide immediate installation of AIRLINE at our modern premises located at the business heart of the two major cities in Portugal - Both ground level located and perfectly served by public transportation. Front Office for customer attendance plus a “open space” BackOffice is the profile of offices mentioned where the corporate presence, image and 100% dedicated contacts are available. We ensure a physical commercial presence of top quality, were AIRLINE image would be highlighted (fulfilling all corporate image details defined). Our concept is “Be the Airline!”. Our activities domain includes Sales Representation, Ticketing Office, Call Centre, Help-Desk trade and passengers, Sales & Commercial Support and e-m@rketing (database w/ over than 7.000 agents e-mail addresses in Portugal) plus customer care, flight supervision (station manager), revenue management, marketing strategy (pricing & product), PR, Institutional Representation (interaction local community, advertisement, add placement on trade/general media), Interline/Civil Aviation Authority/Airport Management Relations, etc. AviaTeam Airlines Sales & Marketing Solutions always respect AIRLINE corporate image and philosophy. Our Team is well experienced both as airline as well as GSA activities. We hereby present ourselves hoping for further chance for a face to face meeting w/ AIRLINE for better evaluation for mutual benefits on a future GSA appointment for PORTUGAL. Best Compliments, Márcio Ferreira - CEO Airlines Sales & Marketing Solutions

Airlines Sales & Marketing Solutions Why AviaTeam? AviaTeam is neutral and acts solely in the identity of its airline principal, taking care of the target and interests of the airline principal offering exquisite service. AviTeam is… globally implemented in the market financially strong and solid young, dynamic and innovative AviaTeam is NOT… a travel agent, wholesaler or tour operator. Being so, Fly Team (airline principal) remains neutral and independent towards all market producers. has no IATA No. as it is not an IATA agency, but is provided with an IATA No. from each and every airline principal. Why a GSA? to maximize performance due to result based remuneration to decrease costs due to variable cost structure only to personalize sales, marketing, accounting and reporting to outsource legal requirements e.g. taxation, human resources and registration formalities to establish the most efficient and successful local sales organization. Why AviaTeam? specialized airline knowledge unique performance record maximum product dedication sophisticated internal network solid financial background independent & neutral market participant Your success is our commitment! Airlines Sales & Marketing Solutions

Airlines Sales & Marketing Solutions Sales & Marketing Activities: Definition of a Commercial Activities plan focusing achievement of AIRLINE objectives for Portugal. Periodic meetings and sales calls w/ main travel agents, Corporate Implants, Corporate Companies and Tour Operator. Planning visits by sales potential (MIDT/eSmash) focusing airline goal. Make sure of AIRLINE product awareness. Find Out new Business Opportunities. (chamber of commerce, national institute for foreign investments, etc.) Fares and Info distribution for AIRLINE better placement on the market. Implementation of CIP, AIP contracts w/ significant partners Sales & Marketing Support: Call-Centre w/ 100% dedicated contact of AIRLINE (“AIRLINE good morning…”) Customer Service (Claims, PTA’s, etc.) Ticketing Service (physical or E-tkt) Monthly Sales Reports. Product Manager fully dedicated to AIRLINE (Russian Speaking) Group and Special traffic management Interline Agreements settlement if required BSP sales monitor – Monthly Report On going communication: news, special offers and relevant information via emailing tool reaching over than 7.800 travel agents (Portugal). Lay out 100% AIRLINE . Marketing Plan establishment and its fulfilment after approval (advertisement, campaigns, direct marketing, sales blitz, workshops, etc.) – Always w/ 100% AIRLINE corporate image Airlines Sales & Marketing Solutions

Airlines Sales & Marketing Solutions Mutual benefits: AVIATEAM: Link to a worldwide prestige brand Commitment to challanging project Offer diversification Revenue Increase Skills and Know How development Increase GSA portfolio and consequently our market placement AIRLINE : Presence at Portugal market. Effective commercial presence Know-how of the market Dynamic and Result oriented team Cost efficiency Revenue Increase New business opportunities New markets Airlines Sales & Marketing Solutions

Airlines Sales & Marketing Solutions LOCATIONS: LISBOA Shopping Columbia Av. Júlio Dinis, 14 – 6º B 1150-131 LISBOA Tel: (+351) 21 318 03 45 Fax: (+351) 21 318 03 49 lisboa@aviateam.pt PORTO Centro Empresarial Capitólio, LJ 50 Avenida da França,256 4050-276 Porto Tel: (+351) 22 834 84 90 Fax: (+351) 22 834 84 95 porto@aviateam.pt LUANDA (em fase de implementação) Rua Samuel Bernardo, 18 - Sobreloja Tel: (+244) 222 39 13 95 Fax: (+244) 222 39 17 80 angola@aviateam.pt Airlines Sales & Marketing Solutions

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