The right asset. In the right place. At the right time. Increase Revenue with Enhanced Service Scott Model Senior Product Manager - Services

April 7, 2011

ZebraCare On-Site & ZebraCare Depot  Available only in the US Provides on-site service for ONLY tabletop printers Service done at customers place of business  Available in the US, Canada and Mexico Provides “return-to-factory” service for ALL Zebra printers Printers returned to Zebra for service

Tabletop Printers

ZebraCare On-Site Service Includes  All parts & labor Excludes printheads unless Comprehensive coverage added Genuine Zebra parts installed by Zebra-trained and -certified technicians  All travel  Complete cleaning & adjustment  Engineering changes  Two preventative maintenance check-ups per year Customer initiated

ZebraCare On-Site Agreements (Tabletop Only)  Technician on-site the next business day on requests received before 4:30 p.m. EST (M-F)  Technician on-site within 4 hours* on requests received before 1:30 p.m. local time (M-F) *Available only in select locations Please contact your Zebra account representative for availability On-Site Advantage Plus On-Site Advantage On-Site Standard NOTE:Custom on-site agreements also available Please contact your Zebra account representative to request a custom quote  Technician on-site the 2 nd business day on requests received before 4:30 p.m. EST (M-F)

All Barcode Printers

Depot Service Includes  All parts & labor  Excludes batteries and accessories  Genuine Zebra parts  Complete cleaning & adjustment  Preventative maintenance  Return shipping via ground  Maximum 3-day in-house turn-around time*  Engineering changes *Turn-around times do not include time in transit

ZebraCare Depot Agreements (For Desktop, Kiosk & Mobile Only) Standard + Comprehensive Advantage + Comprehensive Coverage on all parts & labor, 3-day turn-around time* & return shipping via ground Standard Coverage PLUS next day turn-around time* Advantage PLUS + Comprehensive Managed spares pool, same day overnight shipment of exchange pool product, & monthly activity reports REMOVED *Turn-around times do not include time in transit

ZebraCare Depot Agreements (Tabletop) Standard Advantage PLUS Advantage Tabletop Depot will have a separate add-on Comprehensive price Coverage on all parts & labor, 3-day turn-around time* & return shipping via ground Standard Coverage PLUS next day turn-around time* *Turn-around times do not include time in transit. REMOVED Managed spares pool, same day overnight shipment of exchange pool product, & monthly activity reports

Zebra Repair Operations  Repair Center Centrally located in Vernon Hills, IL Two shifts (1 st & 2 nd )  Technicians Over 100 trained & certified repair technicians 240 hours of hands-on training at employment  Expertise & Quality Manufacturer printer experience ISO 9001 certified On-time Repair = 95%

Comprehensive Coverage Enhancements  Unlimited printhead coverage  Enhanced coverage on repairs for physical damage or abuse  Customer not billed for repairs COVERED

ZebraCare vs. Flat Rate Repair  ZebraCare Agreement < 1 Flat Rate Repair  Unlimited repairs vs. 1 repair  Comprehensive included covering printheads, physical damage and abuse

End-User Benefits Allows budgeting of annual maintenance costs Includes all parts & labor Service performed by Zebra-trained & -certified technicians Reduced downtime & overall cost of ownership Protects their investment

VAR Benefits  Augments service & increases service revenue  Extends geographic reach  Eliminates deals with 3rd party service providers  Offers an opportunity to revisit customers  Healthy margin  Sales count towards PartnersFirst revenue targets

Benefits for YOU - Increase your sales!  Quote service on every proposal  Introduce it early  Convey the value Highlight enhancement to manufacturer's warranty More economical for customer at time of sale –Approximately 15% price reduction Talk through “unbudgeted expenses” –No hidden charges or POs to process Compare price of ZebraCare vs. 1x Flat Rate Repair

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