8/4/2015 Support Services Review (SSR) is a representative, responsive form of assessment and self-evaluation to ensure continuous quality improvement and the enhancement of Austin Community College’s administrative and student support services.

 SSR provides staff and stakeholders the opportunity for collective and purposeful reflection  clarify and refocus on the services and outcomes in their respective areas  common framework  administrative  student support services staff  opportunity to align support services  Mission of the College  Student Success Initiative Student Success Initiative 8/4/2015

W HEN W HO W HAT October Administrative Unit Review Leaders (URL) & OIEA Staff SSR orientation meeting  Units submit mission statements to OIEA October - NovemberAdministrative Unit Review Leaders URL prepare data for SWOT use  Data must be submitted to participants and facilitator 2-3 weeks prior November -MarchAdministrative Unit Review LeadersConduct SWOT November - MarchAdministrative Unit Review Leaders Begin Writing Quality Improvement Plan and Support Services Review Report  As soon as swot is completed March –Administrative Unit Review Leaders Develop/Refine Quality Improvement Plan and Support Services Review Report April 1Administrative Unit Review Leaders ALL SWOTs to be completed  SWOT results due to OIEA June 1Administrative Unit Review Leaders Quality Improvement Plan and Support Services Review Report due to OIEA July 1 Support Services Review Subcommittee Review Support Services Review Reports and Quality Improvement Plans provide feedback to units July - AugustSelected Administrative Unit Review Leaders Revise Quality Improvement Plan and Support Services Report, if desired and resubmit update July - SeptemberAdministrative Unit Review LeadersPresent findings to appropriate leaders and stakeholders October - JanuaryAdministrative Unit Review Leaders Implement Supervisor Approved Quality Improvement Plan and/or Request Funding through the Master Planning Process March 1 Successive Years Administrative UnitsSubmit Quality Improvement Plan UPDATES

8/4/2015

 Replace the former Internal College Survey with a comprehensive planning and evaluation tool  Provide valuable feedback from the users of College support services  Support continuous quality improvement  Assess the level of compliance with effectiveness standards of Austin Community College and SACS  Document accountability and accreditation compliance 8/4/2015

 is one component of ACC’s institutional effectiveness and accountability processes  is an integral part of ACC’s ongoing assessment, planning, and Master Planning processes.  should not be overly burdensome to review team members or to staff and administrators.  requires integrity for critical reflection, accurate assessment, and genuine follow-through  Answer the Five Fundamental Questions of SSR 8/4/2015

 Unit Review Leader (URL) and team  Assigned by administrative unit head  Appoint a team for SSR review ACC Policy C-5 Open Communication and Shared Governance and Administrative Rule Shared Governance ProcessC-5 Open Communication Shared Governance Process Staff Personnel  from areas that depend on unit services OR which the unit depends on OUTSIDE stakeholders 8/4/2015

Five Fundamental Questions 1. What are the primary services or outcomes provided by the support service area and what is the impact of those services and outcomes on students and other key stakeholders? 8/4/2015

Five Fundamental Questions 2. What are the strengths, weaknesses, opportunities, and threats present that enhance or hinder the unit’s ability to provide those services and meet expected outcomes during the next five years? 8/4/2015

Five Fundamental Questions 3. Using the answers to the first two questions, what improvements to primary services and/or intended outcomes will occur during the next five years? 8/4/2015

Five Fundamental Questions 4. How will the unit measure the extent to which planned improvements have resulted in better service or intended outcomes for students or other key stakeholders? 8/4/2015 Surveys? Web Internal external Reports? Other data?

Five Fundamental Questions 5. How will the planned improvements align with and contribute to the Mission and Intended Outcomes of Austin Community College? 8/4/2015

 SWOT Analysis results  A concise, written report responding to five fundamental questionswritten report  Service Review Report (SSR/QIP) documents the steps of the SSR process thus far. (answers to questions 1, 2, 5)  A Quality Improvement Plan (QIP) (answers to questions 3, 4)  Report presented to the EVP/AVP/VP  At this point, discussions can be had about what improvements may be appropriate to submit into the ACC Master Plan process. 8/4/2015

What Happens Next? 8/4/2015 Five Fundamental Questions Answered by SSR/QIP, Years In years 2-5, they will submit an update of their QIP, including where they are in implementing their plan and the data for their measures showing movement one way or the other.

QUESTIONS? 8/4/2015