ERP Solution In Hospital Yangyang Shao TTU 2013

2 What is an ERP? “ ERP – Enterprise Resource Planning ” (an integrated business operating system)

8/4/2015 Problem The traditional hospitals are facing the low efficient management in different departments, therefore a new tool as ERP in hospital to solve this issue is needed.

8/4/2015 ERP Fully Integrated Integrates all the systems within the hospital allowing the physician to have instant access to his patients' medical data from other physician's offices, emergency rooms and hospitals. An Enterprise Resource Planning (ERP) system replaces the need for different interfaces between two or more applications within hospital. It provides an integrated database to store various parts of a hospital and increases standardization and reporting capacities. ERP Hospital is a solution that helps hospital to manage all kind of operations and a available resources in there facilities.

Features Web-based applications Friendly GUI(Graphical User Interface) Compatible with HL7 international Based in modules. Integrated Design Multi-lingual Highly secure, remote access with alternative devices(laptops, tablets)

8/4/2015 Profmax ERP module in Hospital

8/4/2015 Advantages Able to integrate all hospital departments into a single, cohesive platform. Clearer overview of it functioning and quicker performance. Enable hospital to have greater control over daily planning, surgical and nursing care etc.

8/4/2015 Help hospitals strengthen management capacity, improve coordination and collaboration between organizations, to strengthen capital equipment management, medical supplies, etc. Improve management capabilities to enhance performance, so as to improve patient satisfaction.

8/4/2015 Disadvantage High startup cost. In a study done on 1600 ERP implementations worldwide by Panorama Consulting Group, it was found that ERP project costs average around $6.2 million. The purchasing cost of the software which is very high to small-medium Hospital. Apart from it, the employees must be continually trained on how to use it. Time consuming implementation. Its implementation process can take several months. Including take time to training end-user on how to use it properly.

8/4/2015 Security issue. It is important for hospital to make sure the integrity of the patients' data is protected. ERP software is business tool, it can changed the whole hospital's business system. Its strict module may effect on the employees comfort level and make them dis-satisfied. Migration of existing data to the new ERPsoftware systems is always difficult to achieve as integrating ERP systems with other stand-alone software systems.

8/4/2015 Start Project Plan Assign a project team Cost-analysis Design a project Revise the project Determine the delivery schedule Pre-implementation audit

Preparation of Project Select vendor Apply for vendor software demo Technical direction recoomendation Meeting 8/4/2015

Initial project & Test Install SQL system Instal Legacy system Install PACS system Install DR system Test every single system cabability

8/4/2015 Stage 2 Map out interface paths to various modeles Develop Interface construction Test inteface construction Various functional report Meeting

Stage 3 Migration of data from old system Data input and output Meeting 8/4/2015

Stage 4 Assist in test data compilation Test data correction & connection Meeting 8/4/2015

Finalise Test project Finalise the live system Train the hospital manager on specific areas Train the end-user to use it Identify impacts to user Post-implementation audit Perform final testing

Matintenence phase Evaluate the solution Constantly evaluate Evaluation phase completed Feedback to implementation consultant 8/4/2015

10 Resources Owner Project Designer Economist ERP Engineer Interface Designer Tester Hospital Managemer Hospital Staff Project Coordinator ERP Implementation Consultant

8/4/2015 Critical Success Factors 1. Challenges of huge budget. The testing phase costs took up over 50% of the whole project. 2. Choose the right software vendor is critical factors of the whole project. 3. Because suitability of software and hardware is important factors for success of whole implementation. Management need make a careful choice of an ERP package that best matches the legacy system.

8/4/ Lack of effective communication is critical to ERP implemenation. Expectations at every level need to be communicated. Management of communication are critical throughout the organization. So we need an ERP consulant and project coordinator for regularly inquiry and meeting.

8/4/ Limited resources: we do not have an in- house IT team in hospital so far. Due to this we have to rely on external agencies to help the hospital and this adds to the implementation costs. 6. Some hospital staff not ready to accept the change. They faced the new technology challenge, which make them unsatisfied or uncomfortable with work. Therefore resistence to change.

8/4/ Conflict of opinions between various stake holders. Implementation speicialists define success in term of completing the project plan on time and within budget while the user and adopter tend to focus on the transition from old systems and stable operation.

8/4/2015 Reference: Albert, 2009, Understanding ERP system implementation in a hospital by analysing stakeholders. IDMSYS(ERP Solution)-End-to-End Hospital Management System. Profmax Healthcare ERP overview. Retrieved from: ealthcare/healthcare.aspx Valerie, An investigation into the use of ERP systems in the service sector.

8/4/2015 Thank you!