Strategic Management at the Revenue Administration of Turkey Yıldırım BOZBIYIK, Group Head of Department of Strategic Development Strategic Management at the Revenue Administration of Turkey

PYRAMID OF STRATEGIC PLAN The Presidency of Revenue Administration PYRAMID OF STRATEGIC PLAN Mission Strategic Plan Performance Program Annual Report Vision Strategic Goals Strategic Objectives Performance Indicators Activities/Projects Company Name

WHAT IS STRATEGIC MANAGEMENT ? The Presidency of Revenue Administration WHAT IS STRATEGIC MANAGEMENT ? Company Name

Vision Mission: Why do we exist? The Presidency of Revenue Administration Strategic Management How would we reach where we want to be? “Settling Strategy” Vision How would we know that we are proceeding to objective? “Performance Management” Where would we want to be? Analysis of Current Circumstance: Where are we now? Mission: Why do we exist? Company Name

The Presidency of Revenue Administration ? QUESTIONS ? Strategic Management seeks the answer for four basic questions: WHERE ARE WE? SITUATION ANALYSIS WHERE WOULD WE WANT TO VISION,MISSION, BE? STRATEGIC GOALS HOW WOULD WE REACH STRATEGY& WHERE WE WANT TO BE? ACTIVITIES HOW WOULD WE FOLLOW PERFORMANCE AND EVALUATE OUR SUCCESS EVALUATION Company Name

WHAT IS STRATEGIC PLANNING ? The Presidency of Revenue Administration WHAT IS STRATEGIC PLANNING ? What Is Strategic Planning? Plan of results Plan of changes Means of quality management Realist Responsibility of rendering account Participatory approach Company Name

The Presidency of Revenue Administration First Strategic Plan 2004-2006 MISSION STATEMENT : The purpose of the Tax Administration is to implement tax laws in a fair, effective and efficient manner while providing assistance to increase voluntary compliance with tax laws. Company Name

A. Improve the efficiency and effectiveness of tax administration The Presidency of Revenue Administration First Strategic Plan 2004-2006 STRATEGIC OBJECTIVES A. Improve the efficiency and effectiveness of tax administration B. Establish a modern integrated information technology support system C. Rationalize and simplify the tax system Company Name

Strategic Plan 2007-2009 Main Steps Training Meeting Assessment The Presidency of Revenue Administration Main Steps Training Strategic Plan 2007-2009 Meeting Assessment Company Name

Training for High Level Manager The Presidency of Revenue Administration Training for High Level Manager Strategic Plan 2007-2009 Transforming and Quality Management Strategic Management Process Management Project Management EFQM Excellent Model Company Name

The Presidency of Revenue Administration 2. step Collecting suggestion of mission, vision and core values from all high level managers Company Name

Quick View of Strategic Management The Presidency of Revenue Administration Meeting Program-1 Quick View of Strategic Management General Overview of the World and Turkey Analyzing the other countries’ missions and visions (Australia, Brazil, Canada, Finland, Ireland, UK, USA… Workshop for mission and vision and core values To set up mission, vision and core values Company Name

Analyze strategic plans of some countries, U.S.A. 2005-2009 The Presidency of Revenue Administration Meeting Program-2 Analyze strategic plans of some countries, U.S.A. 2005-2009 Ireland 2001-2003 and 2005-2007 Workshop for strategic objectives To set up strategic objectives SWOT Analysis Company Name

The Presidency of Revenue Administration Results MISSION To collect adequate revenue by adhering to principles of equity, impartiality, efficiency, for purpose of the contribution to the improvement of the social welfare; to simplify the tax system; to ensure and enhance compliance; and to deliver top quality service to taxpayers. Company Name

The Presidency of Revenue Administration Results VISION The Turkish Revenue Administration will be a reliable, efficient and transparent institution covering and improving all kinds of economic structures and activities as well as a pioneer and model one in global scale. Company Name

CHANGES IN BASIC PHILOSOPHY The Presidency of Revenue Administration CHANGES IN BASIC PHILOSOPHY Reliability Awareness of Responsibility OUR PRINCIPLES Fairness Solution-oriented Impartiality Competency Effectiveness Continuous Development Participation Transparency Company Name

GOALS 2009-2013 STRATEGIC PLAN INCREASING VOLUNTARY COMPLIANCE The Presidency of Revenue Administration 2009-2013 STRATEGIC PLAN INCREASING VOLUNTARY COMPLIANCE IMPROVING, COMPREHENDING AND MONITORING ALL KINDS OF ECONOMIC ACTIVITY IMPROVING SERVICE QUALITY GOALS BECOMING A GLOBALLY ACTIVE AND PRODUCTIVE ORGANIZATION Company Name

GOAL 1. INCREASING VOLUNTARY COMPLIANCE The Presidency of Revenue Administration GOAL 1. INCREASING VOLUNTARY COMPLIANCE OBJECTIVES 1 2 3 Continuously improving taxpayer service quality and developing new service delivery channels Simplification and standardization of taxpayer transactions Raising tax awareness throughout the community Company Name

The Presidency of Revenue Administration GOAL 2. IMPROVING, COMPREHENDING AND MONITORING ALL KINDS OF ECONOMIC ACTIVITY OBJECTIVES 1 2 3 Setting up an effective enforced collection system to ensure the payment of taxes and other financial liabilities on time 4 Monitoring and analyzing economy By measuring size of informal economy, determining its sector-specific distribution and reasons Taking necessary measures to prevent tax avoidance and evasion and developing methods of conflicts Company Name

GOAL 3. IMPROVING SERVICE QUALITY The Presidency of Revenue Administration GOAL 3. IMPROVING SERVICE QUALITY OBJECTIVES 1 2 3 Increasing organizational effectiveness and efficiency by improving IT systems and applications 4 5 Setting Human Resources management systematic to improve Human Resources Improving organizational structure and business processes continuously within the framework of strategic management approach Transforming the management of taxpayer services into a modern, dynamic and well organized structure as per contemporary requirements Improving physical conditions to provide effective service delivery Company Name

GOAL 4. BECOMING A GLOBALLY ACTIVE AND PRODUCTIVE ORGANIZATION The Presidency of Revenue Administration GOAL 4. BECOMING A GLOBALLY ACTIVE AND PRODUCTIVE ORGANIZATION OBJECTIVES 1 2 Becoming RA a model organization within the sense of European Excellence Model and being a candidate for European Quality Award Improving international communication, sharing of knowledge and interaction and increasing cooperation with neighboring countries’ RA Company Name

THE PREPARATORY STUDIES FOR The Presidency of Revenue Administration 2014-2018 STRATEGIC PLAN THE PREPARATORY STUDIES FOR 2014-2018 STRATEGIC PLAN Company Name

CIRCULAR OF STRATEGIC PLANNING The Presidency of Revenue Administration CIRCULAR OF STRATEGIC PLANNING PROVIDING OWNERSHIP OF STRATEGIC PLANNING STUDIES Publishing Circular of Strategic Planning CONSTUTING ORGANIZATION DRAWING UP PREPARATION PROGRAM Company Name

Regulating and Controller The Presidency of Revenue Administration DETERMINING EXTERNAL STAKEHOLDERS Ministries Municipalities OUR EXTERNAL STAKEHOLDERS Universities Regulating and Controller Corporations Professional Organizations Sectoral Unions Media Economy Writers Trade Associations Taxpayer Groups Company Name

The Presidency of Revenue Administration Where are we now? The studies of prioritization for external stakeholders are going on. After this stage, the studies of methods relating to external stakeholders analysis (survey, interview etc) will prepare. Company Name

Thank you Group Head of Department The Presidency of Reveneu Administration Department of Strategic Development Yıldırım BOZBIYIK Group Head of Department ybozbiyik@gelirler.gov.tr