A Presentation On We Make Things Happen

Overview  Who We Are  What We Do  Crysantham Benefits Functionalities Features  Conclusion We Make Things Happen

Who We Are N Infosoft is a next-generation provider of information systems and software solutions. Our personnel provides them with knowledge, experience and technical expertise. We are rapidly progressing as a total IT solution provider. Our successful assignments with client companies have established our reputation as superior providers of IT solutions and services. We are integrated as an organization of talented consultants and programmers having extensive expertise in all facets of system design, development, implementation and maintenance. Our professional computer consultants are equipped with a wide variety of Client/Server and Web technologies. “Synergizing business performance Through enhanced human capabilities” “Synergizing business performance Through enhanced human capabilities” We Make Things Happen

Who We Are Our goal is to offer solid solutions to our clients. At N Infosoft, our consultants don't work on the cutting edge - they define it. Our reputation for excellence and delivery is a direct reflection of our people. We aim to carve a position in the forefront, and it is our continuing goal to gain the trust of our clients. The team consists of highly qualified and experienced Software professionals, dedicated to providing high quality services to customers around the world. Several of our staff have worked with our customer to gain a better understanding of the requirements. We leverage deep industry and functional expertise, leading technology practices, and an advanced, global delivery model to help clients transform their highest-value business processes and improve their business performance. We Make Things Happen

What We Do  Our Focus To partner with our clients and add value to their businesses To significantly enhance overall performance through intelligent use of technology  Our Core Competencies The N Infosoft team has extensive & in-depth experience in managing technology projects, end-to- end. Right from selecting tools and platforms, to implementing information technology solutions. And all this on time and within budgets.  Our Service leverages our core capabilities Quickly understanding and documenting business requirements in a way that facilitates solution design Choosing tools that solve today's problems and anticipate tomorrow's needs Establishing appropriate development processes and working with development organizations to adopt them Making effective user centered design practices a key part of the development process Managing large, low cost, off-site and on-shore development teams We Make Things Happen

What is CRM?  CRM stands for Customer Relationship Management. It is a process or methodology used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends.  CRM helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers.  CRM includes  Capturing Leads  Storage and analysis of the customers, vendors and partners  Internal Information (Organizational) We Make Things Happen

The CRM Imperative  CRM became a Mantra  To boost revenues and profit margins  Gain a competitive advantage in an increasingly deregulated and global market place.  Allure of CRM is simple Based on a powerful common sense premise …Know Your Customers and Treat Them Uniquely Establish personal relationship with customers. Create a loyal following of Increasingly profitable customers. We Make Things Happen

The Three Phases of CRM  Acquire New Customers  Innovation  Convenience  Enhance Profitability of Existing Customers  Cross- Selling & Up-Selling  One-Stop Shop  Retain Profitable Customers for Life  Listen & Respond  Achieve Customer Lock-On CRM Challenges “I don’t know who my customers are” “We don’t have contact with customers because we sell via channels” “Our internal systems don’t provide a single unified view of our customers” “I don’t know which customers are most valuable and deserve special attention” “I don’t know why my customers defect” We Make Things Happen

Components of CRM Data warehouse and data cleansing tools Field services and dispatch Data Analysis and business intelligence tools Third party brokers, distributors, agents Web based self ServiceContent Management Call Centers managing aspects of customer contact Campaign Management Call Center Telephone Sales Customer Service Management Marketing AutomationSales Force Automation E-Commerce Field Sales Retail We Make Things Happen

Advantages We Make Things Happen  Using CRM, a business can:  Provide better customer service  Increase customer revenues  Discover new customers  Cross sell/Up Sell products more effectively  Help sales staff close deals faster  Make call centers more efficient  Simplify marketing and sales processes

Benefits We Make Things Happen

 CRM contains the following :  Sales  Service & Support  Marketing  Analytics We Make Things Happen Functionalities

Sales We Make Things Happen  Enables companies to drive sales productivity, increase visibility, and expand revenues with an affordable, easy-to-deploy service that delivers success to companies of all sizes.  Experience CRM Success  Crysantham gives businesses the upper hand with their sales data. Comprehensive and easy to customize, it empowers companies to manage people and processes more effectively, so reps can close more deals. With Crysantham, reps spend more time on selling and less time on administration.  Comprehensive On-Demand Sales Automation  Point-and-click customization for SA that fits the way you sell  Real-time analytics empower your business to make better  Instant global deployment for offline and online use  Award-winning ease of use results in widespread adoption

Service & Support We Make Things Happen  Why are leading companies moving their call centers to CRM? It’s all about speed. And flexibility. And they’re not alone. Gartner says that, “by 2013, at least 75% of customer service centers will use the CRM”  The Unified customer view has enabled the company to reduce our customer response time, enhance the end-to-end customer experience with Misys, and increase customer happiness.  Sales & Supports includes:  Customer Portal: Make Self-Service the Preferred Destination  Call Center: Make Every Agent Successful  Knowledge Base: Find Just the Answer You Need, and Nothing You Don’t  A Common Platform for Constant Change

Marketing We Make Things Happen  Crysantham Marketing enables closed-loop marketing to execute, manage, and analyze the results of multichannel campaigns. Marketing executives can measure the ROI of their budgets, tie revenue back to specific marketing programs, and make adjustments in real time.  Increase the Value of Every Part of the Customer Lifecycle  Our closed-loop marketing automation application, Crysantham CRM Marketing, empowers you to manage multichannel campaigns and provide up-to-date messaging to sales. Lead hand-off is automated to ensure that no opportunity is missed. Real-time analytics and reporting give marketers the tools to evaluate results and adjust campaigns to maximize them.  Comprehensive On-Demand Marketing Automation  Integrated marketing and sales application with automated lead conversion  Real-time analytics to measure and optimize campaigns for best results  Multichannel campaign mgmt & analysis for a complete marketing solution  Rapid deployment and award-winning ease-of-use to get users working quickly

Analytics We Make Things Happen  Crysantham Analytics empowers business users at every level to gain relevant insight and analysis. With real-time reporting, calculations, and dashboards, businesses can optimize performance, decision making, and resource allocation.  Real-time CRM analysis for maximum business visibility  To get real value from your data, you need a comprehensive, real-time view of your business. Our leading on-demand customer relationship management (CRM) application empowers users throughout your business to create and access marketing, sales, and service information without the need for IT. You can use packaged reports — or create custom ones — to instantly analyze and report on your on- demand CRM data.  Comprehensive On-Demand Analytics  Real-time information for up-to-the-second insight  A single solution for insight into global sales, marketing, and service  Custom reporting so business users can quickly create their reports  Customizable dashboards  Security controls to limit access to the appropriate users  Integration with other corporate data for comprehensive business

Features We Make Things Happen Sales Sales ManagementAnalytics & ForecastingSales Information Lead ManagementReports and DashboardsProduct Catalog Opportunity ManagementCustomizable ForecastingContract Management Activity & Contact MgmtData Quality ManagementAsset Management Approvals & Workflow Territory Management Service & Support Call Center ManagementKnowledge BaseCustomer Service Do more with fewer clicksGet relevant in Real TimeHelp Customers service themselves Get Complete customer visibilityStay RelevantGo beyond self service Get a pulse on performance See What you know & What you don’t Tap into customer wisdom Get Going

Features We Make Things Happen Marketing CampaignsLeads & List ManagementMarketing Analytics Campaign ManagementLead ManagementAnalytics MarketingList ManagementData Quality Management Auto – Response MailWork flow ManagementDashboards Search Marketing Analytics Reports & DashboardsData ManagementCustomization & Integration DashboardsData Quality ManagementCustomization Packaged ReportsData Import/ExportWeb Service Integration Custom ReportingData Quality Reporting

Scenario We Make Things Happen Acquire New Customer and Grow your Business Advertise your Business Take a 5 min to write your ad & select your ad keywords – even target your ad locally People click on your ad When people search on Net. Your ad is displayed and traffic is driven to your site Capture leads from your website Prospects fill out a web form, which creates a lead in CRM that is routed to your sales team, Manage the follow-up process Log calls, send s and update the status of your leads so that you never miss an opportunity Convert Lead into customers Update deal information, track opportunity milestones and record all opportunity related interactions Manage Customer Relationships Acquire deep knowledge of every account, facilitate collaboration and build & maintain strong customer relationship Measures What’s working A real time view of business A single solution for insight Customizable Reports

Scenario We Make Things Happen Manage Customer Relationships A Customer Calls A Customer may be calling you directly or they may have been transferred to you Search CRM The first thing you want to do is search CRM to see what information is available Gather Insight\ By clicking on a contract or account, you can view all of their activity history, outstanding follow-up items and other pertinent information Update Information CRM provides a place to log call notes, save important s, and update information so everyone knows where things stand Assign Tasks Often times you’ll need to assign a follow-up task for yourself or someone else on your team Follow Up Assigning task in CRM improves collaboration and creates true accountability Measures What’s working A real time view of business A single solution for insight Customizable Reports

Scenario We Make Things Happen Streamline your Service and Support organization Customer logs a Case When a customer has a problem, they can log a case online or call your support team Case is Routed Case can be automatically routed to a queue based upon business rules Gather Insight An agent works the case, reviewing account information such as entitlements and activity history Find Solutions The agent can quickly solve the case using suggested solutions from the knowledgebase Case Closed The agent communicates the solution over the phone uses an template and closes the case Customer Portal Customer has 24/7 self- service access to their case history, the knowledgebase & online community through the customer portal

At The End Choosing the right CRM helps client interaction and understanding efficient initiating process of better service and customer retention. T Srinivas Rao Thanks,

THANK YOU Namapur Infosoft Pvt Ltd # /J/7A, I & II Floor, Bhavani Nagar, Road No 12 Banjara Hills, Hyderabad – Ph: Mobile: We Make Things Happen