A New Service Provided By ITS Training Services

Training Services offers: Free Seminars Extended Seminars Training on Demand High End Training Web-based Training Blended Training Solutions

Free or Low Cost Seminars Serves faculty, students and staff Instructors from all over ITS Hundreds of sessions offered each semester some for free and some for a fee  1-2 hour Overview seminars  2-3 hour in-depth Getting Started seminars  6-8 hour Extended Seminars (for fee)  1 hour ITS Forums  Hands-on in a lab  Lecture format  Panel discussions

Qualified instructors Group learning setting Mix and match multiple seminar topics Convenient Cost-Effectives Guaranteed seating Our lab or yours Training on Demand

IT Professional Training Vendor supplied training For fee service More in-depth Timely Lecture or hands-on More technical in nature  IT Professional Program IT Professional Program

Web-Based Training Free of charge Personal, professional, and academic development Over 1,200 courses  Information technology skills  Business and Professional Development skills  Quick Skills

Technology Skills Courses Desktop support  MS Office 2000 and XP  ICDL and ECDL Parts 1-7 Information technologist  A+ Certification  Cisco: Designing Networks  MS Windows 2000  Novell Netware Computer programming  C/C++ Programming  Java/Java Scripting  MS Visual Basic/VB Script  Perl  Unix Shell Programming  XML

Business and Professional Development Courses Communication Customer Service Human Resources Leadership Management Marketing Personal Development Project Management Team Building Women in Leadership

Blended Training Solutions Hands-on Other Resources WBT Blended Training

What is blended training? Blending two or more of the following to support academic and training programs  Hands-on training  Web-based training  Penn State developed quick tutorials  Handouts  Streamed videos (future)  Other resources

Who can use the service? Faculty in the classroom Staff involved in providing training to departments and individuals Student groups with training needs

Are there any user requirements? Users must have the following:  An active Penn State Access Account (not FPS Accounts)  PC with a browser Internet connection  An ANGEL group to log into

Where can it be done? In our lab In a departmental lab In an ITS technology classroom Virtually using ANGEL Virtually using WBT’s Training Plan

When can it be done? At any time of the year based on resource availability. At your convenience for Web-based only As time, personnel and lab availability dictates for hands-on instruction

Why is this service available? Undergrads were identified as under served population. Faculty asked. Students want just in time training that is relevant to their coursework.

How is it done? Consulting session on available resources and point of contact for learners (ANGEL, WBT, own Website, etc.) Determine the training needs of the learners (specific skills and knowledge) Coordinate and/or teach customer to use the tools needed to access the resources

Demonstration/Hands-On Sessions Training Services Web site  Handouts and Resources  Quick Tutorials Web-Based Training Web site  Log in and using Training Plan  Creating PMT Program from WBT ANGEL/PMT interface  Using ANGEL to create hub for electronic resources  Using the PMT via ANGEL to add WBT courses

Examples of Successful Blends Online magazine class  ANGEL served as the hub for online resources like WBT courses (DreamWeaver, Grammar Skills, Design Skills, etc.) and links to handouts  Hands-on training session (75 minutes) on using DreamWeaver Present a persuasive argument in print, on the Web, or using presentation software  ANGEL served as hub for online resources like WBT courses (Word, Publisher, PowerPoint, FrontPage, writing skills, communication skills, etc.) and links to handouts  Software overview/demonstration and shared several real-life examples Review on HTML  ANGEL served as the hub for online resources like WBT courses (HTML, XML, etc.)  Hands-on HTML (75 minutes) training Graduate course on counseling education  ANGEL served as the hub for online resources like WBT courses (PowerPoint, Communication skills, writing skills, etc.)  Hands-on Basic PowerPoint (120 minutes) training

Questions to Consider Can you think of a particular situation in the past that a service like this would’ve benefited your students? What would constrain you from using this service? When would you make the decision to incorporate a service like this into your courses? After listening to our presentation, what other options would you like to see available to you?

Contact Information ITS Training Services Web: Phone: To make a request use: