IT Management, Simplified Real-time IT management solutions for the new speed of business

Applications for Business, Collaboration, and Productivity Enterprise IT Management Solutions Network Management Framework (Est. 2005) (Est ) (Est. 1996) ManageEngine is the Enterprise IT Management Division of ZOHO Corporation Privately held and profitable since inception (Est. 1996)

Active Directory Management Active Directory Exchange Server Self-service Portal Recovery and Backup IT Operations Management Network Performance Application Performance End-user Experience Network Change and Configuration Converged Infrastructure Storage Infrastructure Bandwidth and Traffic SQL Server Monitoring IT Service Management Help Desk Asset Lifecycle CMDB and ITIL Customer Support IT Security Log Management Firewall Analysis Vulnerability Analysis Privileged Access Management Network Anomaly Detection Client Management Desktops Management MDM and BYOD Policies OS Deployments ManageEngine Solutions

IT Service Management Solution Portfolio ServiceDesk Plus ITIL-Ready Help Desk Software with Asset and Project Management AssetExplorer IT Asset Lifecycle Management Software SupportCenter Plus Customer Support and Help Desk Management Software Social IT Plus Private Social Network for IT

ServiceDesk Plus Statistics 10 years in the ITSM industry 125,000 deployments in over 100,000 organizations Used by 750,000 IT technicians in 186 countries Available in 29 languages

Editions

Scanning and Discovery Techniques

Scan and discover all windows machines in your domain using the windows domain scan Install agents on your windows workstations before scanning to speed up discovery Scan all Linux, Solaris, Mac, AIX workstations/servers, VMHost machines and other network devices like printers, routers, switches using the network scan Scan the entire network or particular range of network by providing the IP address range Scan assets distributed across multiple sites using the distributed asset scan Import all non-IT assets using a CSV file

Asset Maintenance and Tracking

Automatically capture asset-related attributes such as asset type, manufacturer name, status, location, and cost in order to shed more light on your scanned assets and organize them better Track usage of all your assets via various states such as leased, purchased, in- repair, and in-use for better resource utilization and effective purchase decisions Track the total cost of ownership (TCO) and the depreciation values of assets Get all information like hardware specification, software installed, scan history and asset states in a single pane of glass. View All Information in a Single Pane of Glass Gain Better Visibility through Extensive Asset Detailing Track Everything from Asset Usage to Costs

Configure CI types Configure product types Configure asset states Classify assets

Asset Details

Configuration Management Database (CMDB)

Gain In-depth Visibility of Your IT Infrastructure Organize all your business critical configuration items in one place and give your technicians in- depth visibility of all the acculumated IT assets and services Understand how your business entities are webbed with one another using simplified relationship maps

Build Your CMDB Your Way Define new CIs and organize them under specific categories for easy reference Use predefined CI relationships or add custom CI relationship types Configure direct or inverse relationships between CIs Build parent-child CI relationship hierarchy using a simplified drag and drop interface

CMDB - Relationship map

Complement Other ITIL Processes Refer the CMDB to understand the cascading impact of incidents during incident analysis Trace the root cause of incidents to minimize their recurrence in the future during problem analysis Understand how planned changes can impact your IT environment to implement risk free changes

Pin problematic assets to requests Pin problematic assets to problems Pin problematic assets to changes

View history of associated incidents, problems and changes

Software Asset Management (SAM) Software Asset Management (SAM)

Track and maintain different types of software like managed, prohibited, shareware, freeware etc Use any of the available asset scanning techniques to scan workstations and import software installed on these workstations into the ServiceDesk Plus database Scan and Import Your Software Automatically Classify Identified Software to Gain More Clarity

Gain information on the frequently used, rarely used and occasionally used software with the help of software metering Track license expiry dates and be notified in advance to ensure license compliance Issue and maintain licenses of type individual, enterprise, volume, CAL etc for all your managed software and associate them to contracts Allocate Software Licenses On the Go Track Licenses and be Audit Ready Analyze Software Usage Patterns with Software Metering

Scanned software

Software license

PURCHASE AND CONTRACTS

Automate your supplier interactions and IT purchasing functions with full traceability and visibility Maintain master records for various vendors and track purchases from ordering to receipt and invoicing Reduce delays and cut unnecessary spending Manage and track IT hardware and software contracts with different vendors seamlessly Associate assets to contracts and proactively be notified of contract expiry through automatic alerts Regulate IT Purchases Never Miss a Contract Renewal

Reporting on Assets

Choose from the already available built-in asset reports or create and customize your reports using the easy to use graphical interface Create and maintain separate reports for your hardware and software inventory. And present them in a tabular or a graphical format for easy understanding Share these quantitative reports only with the right people to be prepared for audits and formulate financial budgets more precisely Use audit reports to analyze detailed history of your asset inventory and prepare yourself for audits Create and Share Insightful Reports for Better Decision-making

Workstations by site

Refer to real time asset dashboards to accurately reflect health of the service desk. Create relevant custom reports and add them to your asset dashboard for easy reference Measure your software compliance level and track the usage pattern of your software by referring to the software summary Track all your assets by their status and educate yourself about the latest asset scan results by referring to the hardware summary Gain Quick Access to Relevent Metrics Right From the Dashboard

Hardware Dashboard

Software Dashboard

ServiceDesk Plus Integration with Desktop Central

Deploy software packages and track their status from your help desk Automate patch deployment and system shutdown to minimize manual effort Automate Software Deployments to Improve Help Desk Efficiency Submit Help Desk Tickets From Your Desktop With Out Having to Re- authenticate Submit helps desk requests using a set of customizable request templates right from your desktop Leverage your windows logon credential to submit tickets without re-authentication

Perform Mobile Device Management from a Unified Console Enable mobile device management capabilities like pushing profiles, configuring Wifi, VPN, and settings on mobile devices using the ME Desktop Central integration Perform Desktop Central remote control functions such as file transfer session, recording for audit etc from ServiceDesk Plus Perfome Remote control Sessions to Speed Up Ticket Resolution

ServiceDesk Plus + Desktop Central integration Deploy software packages via help desk Remote control feature for probing end user issues Apply patches and upgrades automatically Configure auto shutdown

Asset Management in Action

Istituto Poligrafico E Zecca Dello Stato, Roma Maintains over 2500 assets with ServiceDesk Plus

Asset dashboard

Has complete information about the configuration items (Hardware, software, system, associated requests, and scan history) for incident analysis

Asset details - CI info

Asset details - User accounts

Asset details - Software installed

Asset history

Asset requests

Asset requests manages more than 18,000 software installations

Software dashboard

Working towards achieving maximum software complaince with individual license tracking and allocation

Software licenses

Software license allocation

Gregory Booth, associate director of IT services, Michigan Technological University "It is easy and beneficial to walk through the CMDB and get the asset information and the associated changes. Every module in ServiceDesk Plus is well integrated, be it change, assets, or CMDB."

Thank You