Order Management in Telecommunications Martin Kočan Advisor: Mgr. Marian Slašťan

Content  Goals and Motivation  TeleManagement Forum Enhanced Telecom Operations Map (eTOM) Shared Information/Data Model (SID)  OSS through Java Initiative  Conclusion: Order Fulfillment Case Study

Motivation  Telecommunication industry IT landscape has two dimensions:  BSS – Business Support Systems  OSS – Operational Support Systems  Order processing crosses between BSS and OSS  Need for integration  Quickly changing Product Catalog  New products may require integration of new Provisioning Systems and change of the provisioning process

Goals  Explore industry standards and create learning material  Understand and describe process framework  Show Common Data Model from the TMF SID and relate it to the Order Fulfillment process  Describe the OSS/J as a complement to TMF NGOSS  Suggest improvements for the Order Management in Slovak Telekom

TMF NGOSS Lifecycle

TeleManagement Forum eTOM  eTOM = Enchanced Telecom Opartions Map Business Process Framework Identifies and describes Business Processes, linkage between BPs Identifies interfaces and usage of Business Entities

eTOM Process Map

Order Fulfillment Process Flow

TeleManagement Forum SID  SID = Shared Information/Data Model describes entities and their relations across IT system Contains several domains such as Product, Service, Resource, Customer … Each domain contains a set of entities, relations between them and relations to other domains It contains a business view (conceptual) and system view of entities It is a companion to the eTOM, sort of information/data vocabulary from a business entity perspective

SID Example: Service Domain

OSS through Java Initiative  Initiative to create a set of APIs for telecommunications  Promotes a use of COTS packages by providing standard APIs and thus helps vendors and integrators to reuse product packages  Its Business Entities are based on TMF SID models  APIs support Business Processes described in eTOM  Provides 3 profiles: EJB, XML/JMS, Web Services

OSS/J Profiles

Order Management in ST