Human and Ethical Issues

4 Technology and People 4 Positive and Negative Impacts on People at Work 4 Dependence on People for Information System Success 4 Systems and Ethics 4 Balancing Positive and Negative Impacts

Introductory Case: A national directory of new hires 4 Is this a good thing? –Why or why not? 4 What information is stored in this database –SSN, address, wages, employer –How could this be abused? 4 Does the greater good (of improving child support payments) outweigh the potential for loss of privacy?

Technology and People 4 Human-Centered Design versus Machine Centered Design 4 User Friendliness

Positive and Negative Impacts on People at Work 4 Health and Safety 4 Autonomy and Power 4 Use of Valued Skills 4 Meaningfulness of Work 4 Social Relationships

We’ve seen a list of impacts of information technology on people in the workplace… 4 Let’s see if we can draw on our own experiences and think of some specific examples –Health and Safety –Autonomy and Power –Use of Valued Skills –Meaningfulness of Work –Social Relationships

Dependence on People for Information System Success 4 Skills and Knowledge 4 Involvement and Commitment 4 Resistance to Change 4 Unanticipated Innovations

Systems and Ethics 4E4Ethical versus Legal Issues 4P4Privacy 4A4Accuracy 4P4Property 4A4Access