Emotional Intelligence The Other Side of Smart!

Resources The Emotional Intelligence Quick Book, Travis Bradberry and Jean Greaves, Simon & Schuster, 2005 The Emotional Intelligence Quick Book, Travis Bradberry and Jean Greaves, Simon & Schuster, 2005 “What Makes a Leader?”, Daniel Goleman, Harvard Business Review, Nov/Dec “What Makes a Leader?”, Daniel Goleman, Harvard Business Review, Nov/Dec 1998.

What Is It Really? Connecting the rational and emotional centers of the brain Connecting the rational and emotional centers of the brain Thinking about feeling, doing something constructive with feelings Thinking about feeling, doing something constructive with feelings

Those who EQ is low… Overrun by intense emotions Overrun by intense emotions Make difficult situations worse Make difficult situations worse Unable to accurately identify emotions Unable to accurately identify emotions Impulsive Impulsive

Two Models Bradberry & Greaves Goleman Personal Competence: Self Awareness Self Management Self Awareness Self Regulation Motivation Social Competence: Social Awareness Relationship Management Empathy Social Skill

Personal Competence It’s All About Me! It’s All About Me! Self Awareness – become/stay aware of your emotions Self Awareness – become/stay aware of your emotions Self Management – manage your behavior and tendencies Self Management – manage your behavior and tendencies

Social Competence It’s Really About You And Others! It’s Really About You And Others! Social Awareness – understanding others Social Awareness – understanding others Relationship Management – product of the other skills Relationship Management – product of the other skills

Who’s Got It? Women score higher than men Women score higher than men No difference among professions No difference among professions Customer service workers do score higher Customer service workers do score higher Unemployed score great deal lower than average Unemployed score great deal lower than average Middle managers have highest scores Middle managers have highest scores EQ scores more important to job performance than any other leadership skill EQ scores more important to job performance than any other leadership skill Older in years, higher in EQ Older in years, higher in EQ

Improving Your EQ Take time to pause Take time to pause Practice, practice, practice – takes motivation Practice, practice, practice – takes motivation One thing at a time One thing at a time Share with someone – feedback needed Share with someone – feedback needed

Building Skills to Improve EQ Lean into the discomfort Lean into the discomfort Manage your tendencies Manage your tendencies Listen Listen Identify the emotions in an interaction Identify the emotions in an interaction

How Does This Apply? In the workplace – In the workplace – personal success personal success leadership development leadership development clinical supervision clinical supervision ethics training/practice ethics training/practice With our clients – With our clients – closely parallel recovery goals/principles closely parallel recovery goals/principles At home/with friends At home/with friends

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