How an After-Sales Service Program Can Help Your Business PROBLEMS, SOLUTIONS – AND OPPORTUNITIES How an After-Sales Service Program Can Help Your Business PROBLEMS, SOLUTIONS – AND OPPORTUNITIES Warranty Management Save resources, time and costs with online registration! Earn additional revenue from warranty extension sales Fraudulent Returns Annual cost of over $12 billion – but not with online registration. Strong gatekeeping, dependable service for honest customers Reverse Logistics An organized approach cuts cost, provides better use of space, cuts shipping costs (5% or more) and inventory costs (up to 20%) Product Failure Rates Reliability is money! Only our data mining service gets the whole story – in real time Service Requests Tap into a worldwide network of service providers; get solutions and quotations online – anywhere

The After-Sales Portal and Your Business MANY NEEDS, MANY SOLUTIONS, ONE STOP The After-Sales Portal and Your Business MANY NEEDS, MANY SOLUTIONS, ONE STOP Eight points with specific, unique needs – but one common goal

After-Sales and You WHAT CAN WE DO FOR YOUR COMPANY? After-Sales and You WHAT CAN WE DO FOR YOUR COMPANY? Information: Find all the information you need, and ONLY what you need Structured Format: Isolate the data you want, quickly and easily Real Time Data: Improve your inventory- and shipping efficiency, failure rate monitoring, and contact with consumers – and that of all your branch companies as well! Information: Find all the information you need, and ONLY what you need Structured Format: Isolate the data you want, quickly and easily Real Time Data: Improve your inventory- and shipping efficiency, failure rate monitoring, and contact with consumers – and that of all your branch companies as well!

The YARRAA Advantage UNIQUE SELLING PROPOSITIONS The YARRAA Advantage UNIQUE SELLING PROPOSITIONS Improved Contact with Consumers New Revenue Source Direct sales of insurance and warranty extensions More Communication, Less Paper: A central, online communication portal Cut Warranty Fraud: Security without blocking honest clients Worldwide Network of Partners: Service centers Distributors Expanding to new markets Recyclers Improved Contact with Consumers New Revenue Source Direct sales of insurance and warranty extensions More Communication, Less Paper: A central, online communication portal Cut Warranty Fraud: Security without blocking honest clients Worldwide Network of Partners: Service centers Distributors Expanding to new markets Recyclers

The YARRAA Advantage CONSUMERS The YARRAA Advantage CONSUMERS Warranty cards: cumbersome and easy to lose or forget Warranty expiration dates and conditions Finding service centers and getting help Different brands = different websites and passwords for each item Online warranty registration, fast and easy Keep track of all dates with our warranty calendar Online service requests available worldwide Universal access for all brands and models Consumer ProblemsYARRAA Solutions!

The YARRAA Advantage CONSUMERS The YARRAA Advantage CONSUMERS

The YARRAA Advantage RETAILERS The YARRAA Advantage RETAILERS New Revenue Stream: Sell warranty extensions and insurance on commission; connect with service center partners everywhere Gatekeeping: Block fraudulent returns; dynamic claims- and quotations approval process Open Returns Cases: Keep all staff informed, easily New Revenue Stream: Sell warranty extensions and insurance on commission; connect with service center partners everywhere Gatekeeping: Block fraudulent returns; dynamic claims- and quotations approval process Open Returns Cases: Keep all staff informed, easily

The YARRAA Advantage SERVICE CENTERS The YARRAA Advantage SERVICE CENTERS Retailers with Authorized Service Centers Added revenue stream: Sell insurance and warranty extensions Improved communication with and among branches Product tracking for all consumers and employees Independent Service Centers: Two added revenue streams: Reach new consumers and retailers Sell insurance and warranty extensions Centralized communications even for the biggest chains Retailers with Authorized Service Centers Added revenue stream: Sell insurance and warranty extensions Improved communication with and among branches Product tracking for all consumers and employees Independent Service Centers: Two added revenue streams: Reach new consumers and retailers Sell insurance and warranty extensions Centralized communications even for the biggest chains

The YARRAA Advantage DISTRIBUTORS The YARRAA Advantage DISTRIBUTORS Cut Costs by 20% with improved inventory efficiency Added Revenue Stream: Accept reverse shipments Efficient Product Routing in all directions Improved Product Returns Management Cut Costs by 20% with improved inventory efficiency Added Revenue Stream: Accept reverse shipments Efficient Product Routing in all directions Improved Product Returns Management

The YARRAA Advantage MANUFACTURERS The YARRAA Advantage MANUFACTURERS Added Revenue Stream: Sell insurance and warranty extensions Worldwide Network: Reach other Yarraa partners throughout the world Gatekeeping: Stop warranty fraud without turning away honest consumers Online Services: Warranty registration, customer service, failure rate monitoring, and more Added Revenue Stream: Sell insurance and warranty extensions Worldwide Network: Reach other Yarraa partners throughout the world Gatekeeping: Stop warranty fraud without turning away honest consumers Online Services: Warranty registration, customer service, failure rate monitoring, and more

THE YARRAA TEAM Mr. Ramesh Steve Crain Mark Twaalfhoven Sanjeev Kakar Mr. Ramesh President & CEO Dr. Jesus Ponce de Leon COO Michael R. Blumberg Vice President for Marketing Volker Eckert Vice President for Marketing and Communications–Europe Masato Vice President for Marketing- Korea/Japan Mr. David A. Bede Director of Marketing and Strategy

THE YARRAA COMMUNITY Over 2 million product registrations Over 15,000 service centers 200 companies 42 countries One website Over 2 million product registrations Over 15,000 service centers 200 companies 42 countries One website

The Competition OUR DISTINCT COMPETITIVE ADVANTAGE The Competition OUR DISTINCT COMPETITIVE ADVANTAGE Our Database: All information is proprietary and confidential – and mutually beneficial to our clients Universal: Only YARRAA gives consumers a voice Patent Pending Technology: US and International patents pending Exclusive Partnerships: Shipping: UPS, DHL, TNT – low rates only for our clients Warranties & Insurance: Star Shield, Prorisk, Global Warranty Group Our Database: All information is proprietary and confidential – and mutually beneficial to our clients Universal: Only YARRAA gives consumers a voice Patent Pending Technology: US and International patents pending Exclusive Partnerships: Shipping: UPS, DHL, TNT – low rates only for our clients Warranties & Insurance: Star Shield, Prorisk, Global Warranty Group

EXISTING SOFTWARE SOLUTIONS FOR AFTER PURCHASE SOLUTIONS ManufacturerDistributorRetailerCustomer Competitor 1 Competitor 2 Competitor 3

…and we’re growing! YARRAA PARTNERS AND CLIENTS

Volker Eckert Vice President for Marketing and Communications–Europe Thank you Steve Crain Mark Twaalfhoven Sanjeev Kakar Mr. Ramesh President & CEO Dr. Jesus Ponce de Leon COO Michael R. Blumberg Vice President for Marketing Volker Eckert Vice President for Marketing and Communications–Europe Masato Vice President for Marketing- Korea/Japan Mr. David A. Bede Director of Marketing and Strategy