Human Resources Management 12e Gary Dessler Human Resource Program 1- Introduction to human resource management. 2- Human resource management strategy and analysis. 3- job analysis and the talent Management process. 4- Personnel planning and recruiting. 5- Interviewing candidates. 6- training and developing employees. 7- Performance management and appraisal Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler LEARNING OUTCOMES Explain what human resource management is, and how it relates to the management process. Show with examples why human resource management is important to all managers. Illustrate the human resources duties and responsibilities of line and staff (HR) managers and the organizing of HRD. explain the important trends influencing human resource management. describe the new human resource manager’s traits and characteristics Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

The Management Process Human Resources Management 12e Gary Dessler The Management Process Planning Organizing Leading Staffing Controlling Most experts agree that managing involves five functions: planning, organizing, staffing, leading, and controlling. In total, these functions represent the management process. We are going to focus on one of these functions …the staffing or HRM Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler management process 1- Planning, means establishing goals and creating plans and procedures to achieve these goals: 2. Organizing, means giving specific task assignments to subordinates, establishing departments and channels of authority and communication. 3- leading activities include maintaining morale and motivating subordinates. 4- controlling activities include setting standards such as sales quotas and quality standards and taking corrective action as needed. 5- staffing or human resource Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

What is human resources management? Human Resources Management 12e Gary Dessler What is human resources management? The process of recruiting, training, appraising, and compensating employees, and caring of labor relations, health and safety, and fairness concerns. Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resource Management Processes Human Resources Management 12e Gary Dessler Human Resource Management Processes Selecting and recruiting Training Appraisal Compensation Labor Relations Health and Safety Fairness Human Resource Management (HRM) HRM involves several processes. The topics we’ll discuss will provide you with concepts and techniques needed to perform the “people” or personnel aspects of your job as a manager. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human resources Management ( functions) Human Resources Management 12e Gary Dessler Conducting job analysis. Planning labor needs. Selecting job candidates. Orienting and training new employees. Managing wages and salaries. Providing incentives and benefits. Appraising performance. Training and developing managers. Building employee commitment. Managers are involved daily with many of the personnel aspects of HRM in accomplishing the organization’s goals, and managing the efforts of the organization’s people. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler Why human resource management is important to all managers? For three reasons Why are the concepts and techniques of HRM important to all managers? Perhaps it’s easier to answer this by listing some of the personnel mistakes you don’t want to make while managing. Carefully studying this book will help you avoid mistakes like these. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

1- HR ( activities) are part of every manger’s job Human Resources Management 12e Gary Dessler . How HRMs and other managers share responsibility for most human resource management activities. For example the manager of any department describe the qualifications need to fill specific positions. Then the HR team develop sources of qualified applicants and conduct initial screening interview and some tests . Then they refer the best applicants to the line manager, who interviews and selects the one he wants Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler Cont’d Human Resources Management 12e Gary Dessler also, in training the line manager describes what he expects the employee to be able to do. Then the human resource team designs a training program. Why are the concepts and techniques of HRM important to all managers? Perhaps it’s easier to answer this by listing some of the personnel mistakes you don’t want to make while managing. Carefully studying this book will help you avoid mistakes like these. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler 2- : To avoid these mistakes Avoiding Hire the wrong person for the job. Avoiding high turnover.. Avoiding Waste time with useless interviews Avoiding discrimination against the minority. Avoiding Have some employees think their salaries are unfair relative to others in the organization. Avoiding a lack of training which can undermine department’s effectiveness. Why are the concepts and techniques of HRM important to all managers? Perhaps it’s easier to answer this by listing some of the personnel mistakes you don’t want to make while managing. Carefully studying this book will help you avoid mistakes like these. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler 3-:To improve results and profits Human resources management can help ensure that managers get result through people because getting results is the bottom line of managing. Whatever the managers do by putting plans or draw clear organizational charts or use accounting controls, they still fail because they don’t focus on people who are responsible about getting the results. Why are the concepts and techniques of HRM important to all managers? Perhaps it’s easier to answer this by listing some of the personnel mistakes you don’t want to make while managing. Carefully studying this book will help you avoid mistakes like these. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler Human resource duties and responsibilities of Line manager and staff manager And the organizing of HRD Why are the concepts and techniques of HRM important to all managers? Perhaps it’s easier to answer this by listing some of the personnel mistakes you don’t want to make while managing. Carefully studying this book will help you avoid mistakes like these. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Line manager and staff manager Human Resources Management 12e Gary Dessler Line manager and staff manager Line managers manage operational functions that are crucial for the company’s survival. Staff managers run departments like production purchasing, marketing HRM, and quality control. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Line Managers’ HR duties Human Resources Management 12e Gary Dessler Line Managers’ HR duties Placing the right person on the right job Starting new employees in the organization (orientation) Training employees for jobs that are new to them Improving the job performance of each person Interpreting the firm’s policies and procedures Controlling labor costs Creating and maintaining department morale Protecting employees’health and physical condition In small organizations, line managers carry out many personnel duties unassisted. As the organization grows, the need arises for the specialized assistance, knowledge, and advice of a human resource department. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

staff mangers’ HR duties Human Resources Management 12e Gary Dessler staff mangers’ HR duties A line function: the staff managers direct the activities of the people in his own department. 2. A coordinative function: staff managers coordinate the personnel activities in the other departments as a (functional authority or a functional control). to ensure that the line managers in these departments are implementing the firm’s HR policies and practices. 3. Assist and advise functions: assisting and advising the line managers is the heart of the human resource manager’s job. They advise the line managers ,so they can better understand the personnel aspects of the organization. . Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Organizing human resource department Human Resources Management 12e Gary Dessler Organizing human resource department The traditional human resource organization tends to divide HR activities into separate sections or functions such as recruitment, training, compensating and labor relations for the whole company. For ( large organization) It may contain specialists for each function such as: recruiters, job analysis specialists, training specialists and labor relations specialists. For ( small organization) human resource team May have fewer staff such as recruiting manager and compensating manager. In small organizations, line managers carry out many personnel duties unassisted. As the organization grows, the need arises for the specialized assistance, knowledge, and advice of a human resource department. In other word, in small organizations, line managers carry out many personnel duties unassisted. As the organization grows, the need arises for the specialized assistance, knowledge, and advise of a human resource department Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler Trends Shaping and influencing Human Resource Management Why are the concepts and techniques of HRM important to all managers? Perhaps it’s easier to answer this by listing some of the personnel mistakes you don’t want to make while managing. Carefully studying this book will help you avoid mistakes like these. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Trends Shaping and influencing Human Resource Management Human Resources Management 12e Gary Dessler Trends Shaping and influencing Human Resource Management Globalization and economic challenges Technology Nature of Work Demographic Trends Trends in HR Management competition Some trends shaping human resource management practices include globalization, technology, deregulation, debt or “leverage,” changes in demographics and the nature of work, and economic challenges. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler First - Globalization -It means the tendency of firms to extend their sales and ownership to new markets abroad and that means more competition - Globalization brings both benefits and threats. For consumers it means lower prices and higher quality on products from computers to cars, but for workers it means working harder, more productivity and perhaps less secure jobs. In small organizations, line managers carry out many personnel duties unassisted. As the organization grows, the need arises for the specialized assistance, knowledge, and advice of a human resource department. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Second- Technological trends Human Resources Management 12e Gary Dessler Second- Technological trends Technology has changed every thing we do How Workers now use smartphones and iPads to communicate with their organizations Organizations use the internet : To advertise the open jobs, and candidates use it to look for jobs. To conduct initial screening interview. To design training and learning programs . In small organizations, line managers carry out many personnel duties unassisted. As the organization grows, the need arises for the specialized assistance, knowledge, and advice of a human resource department. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler third- Nature of work Also nature of work has changed. How Jobs are becoming more high technology and require more knowledge and higher skill levels (human capital). Human capital means knowledge, skills, education, experience, training and expertise of a firm’s workers. In small organizations, line managers carry out many personnel duties unassisted. As the organization grows, the need arises for the specialized assistance, knowledge, and advice of a human resource department. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Fourth -Demographic Trends Human Resources Management 12e Gary Dessler Fourth -Demographic Trends Generation “Y” Retirees Nontraditional Workers Trends Affecting Human Resources Demographic trends are making finding, hiring, and supervising employees more challenging. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler .. Generation “y” are those who born from 1977-2002. they take place of the previous workforce (baby boomers). They are different because they are high skilled in using technology. They want to work less number of work hours and look for life-work balance. They want to make an important impact on one day. Human Resources Management 12e Gary Dessler generation Y Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler 2- Retirees .. Are the biggest demographic trend affecting employers Why? Because there are not enough younger workers to replace the number of older worker retires. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

3- Nontraditional workers Human Resources Management 12e Gary Dessler 3- Nontraditional workers .. Who hold multiple jobs or who are part-time workers. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

The new human resource managers Human Resources Management 12e Gary Dessler The new human resource managers .. Today employers expect their HRMs to have some traits to deal with these new trends and challenges What are these traits?. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

The new HRMs’ traits or characteristics Human Resources Management 12e Gary Dessler The new HRMs’ traits or characteristics Human Resource Management Trends The big picture Strategic issues - HRM Based on Evidence Talent management approach Managing Ethics Have new competencies Trends like these translate into changes in HRM practices, and in what employers expect from their human resource managers. HR certification Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler the“big picture” (strategic) issues Focus more on HR managers can play big roles in strategic planning. How by helping the top managers in creating departmental plans that support the organization’s overall strategy, and then assisting in implementing these plans. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler Ttalent management Focus more on Is the process for identifying, recruiting, developing high potential employees and maintain them. . Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler 3 - Managing Ethics Principles, values, and beliefs which define what is right and wrong behavior HRM-related Ethical Issues Workplace safety ( workplace without harassment- cheating- stealing ideas). Security of employee records ( must ensure that all data related to workers are confidential). Affirmative action (it means HR must prevent discrimination against minority. ( women, old, disability ). building bridge between generations and make them benefit from each other’s experiences Every line manager or human resource manager needs to keep in mind the ethical implications of his or her employee-related decisions. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler 4 – HRM based on Evidence Actual measurements Existing data HRM Decision Making must be based on evidence Research studies HRM based on evidence means using evidence in making decisions about HRM activities such as data and facts ex What happened to the company profit after we installed this training program . Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

5–have new competencies Human Resources Management 12e Gary Dessler 5–have new competencies Proficiencies in HR functions Help top management in formulating strategies The new HR manager's competencies Skills in designing organizational structures and work process 1- Such as selecting, training and compensating 2- they need to understand strategic planning, marketing, production and finance. 3-They must make the company compete and succeed in the market place. . Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler 6- HR Certifications HR is becoming more professionalized. And more demanding. SPHR (Senior Professional in HR) certificate GPHR (Global Professional in HR) certificate PHR (Professional in HR) certificate Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler Questions 1-Explain what is human resource management? and discuss the link between HRM and the management process? 2-Discuss why is HRM important to all managers? 3- Explain what are the new trends which influence HRM and discuss the new HRMs traits and characteristics. As the human resource manager’s job becomes more demanding, HRM is becoming more professionalized. The Society for Human Resource Management’s (SHRM) HR professional certification exams test the HR professional’s knowledge of all aspects of HRM. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler K E Y T E R M S organization manager management process human resource management (HRM) authority line authority staff authority line manager staff manager functional authority globalization human capital Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

Human Resources Management 12e Gary Dessler All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall