EXCELLENCE CANADA UNIVERSITY OF WATERLOO LIBRARY PILOT April 22, 2014 Excellence Canada – University of Waterloo Library Pilot

THE WATERLOO STRATEGIC PLAN EIGHT THEMES Experiential Education Entrepreneurship Transformational Research Academic Programming Internationalization Student Experience Employer-Employee Relationship Value System Excellence Canada – University of Waterloo Library Pilot

ROBUST EMPLOYER-EMPLOYEE RELATIONSHIP: OBJECTIVES Be a destination of choice for superior individuals seeking employment Enable staff to fulfill their potential in a career at the university Foster employee engagement Excellence Canada – University of Waterloo Library Pilot

A DESTINATION OF CHOICE FOR EMPLOYMENT What does it take to become an employer of choice? Comparison with the market Comparison against external standards “Employer of choice” to whom? What do the people we want, want? What are we prepared to do to attract them? Excellence Canada – University of Waterloo Library Pilot

Employer of Choice Recruitment Reputation Competitive Fair practices External Standards Excellence Canada Life balance Career Enhancement Meaningful jobs Work experiences Competencies Management & leadership Succession planning Employee engagement Excellence Canada – University of Waterloo Library Pilot

Excellence, Innovation and Wellness

Excellence Canada – University of Waterloo Library Pilot

THE 8 EXCELLENCE CANADA PRINCIPLES 1.Leadership Involvement 2.A primary focus on the customer experience 3.Co-operation, teamwork, and continuous learning 4.A focus on excellence, innovation and wellness 5.A focus on continual improvement 6.Commitment to fact-based decision-making through the use of data and measurement 7.Commitment to corporate social responsibility 8.Commitment to good governance, including enterprise risk management, and financial controls Excellence Canada – University of Waterloo Library Pilot

THE 6 EXCELLENCE CANADA DRIVERS 1.Leadership and Governance 2.Strategy and Planning 3.Customer Experience 4.People Engagement 5.Process and Project Management 6.Partners and Suppliers Excellence Canada – University of Waterloo Library Pilot

EXCELLENCE CANADA STANDARD A progressive implementation model with four levels Bronze, Silver, Gold & Platinum Campus-wide implementation Bronze foundational level first to be implemented Library will be the Bronze level pilot Excellence Canada – University of Waterloo Library Pilot

“This is about building on the good work you are already doing.” Extending the work of the Library Review Excellence Canada – University of Waterloo Library Pilot

CURRENT LIBRARY CONTEXT To complete the strategic Library Review, we will among other things: Prepare for a renewed annual planning and priorities setting process Work to align with, support, strengthen, and leverage the MCR goals [now: Waterloo Strategic Plan & themes] Build capacity where gaps exist Excellence Canada – University of Waterloo Library Pilot

WHY THE LIBRARY? A large, diverse cross-section of employees A microcosm of the campus employee community The Library’s strategic directions align well with the campus Strategic Plan & eight themes Excellence Canada – University of Waterloo Library Pilot

PILOT PROJECT OPPORTUNITIES Early adopter advantages Campus & external support for the process Benefits the campus community Modelling organizational best practices Excellence Canada – University of Waterloo Library Pilot

PILOT PROJECT OPPORTUNITIES Excellence Canada Standard enables the Library to: Extend the work of the Library Review and further build our capability to realize our ambitions Validate our organizational strength and effectiveness in the context of a national excellence framework Excellence Canada – University of Waterloo Library Pilot

PILOT PROJECT OPPORTUNITIES Achieving Bronze certification will: Be based on the engaged approach modelled in the Library Review Recognize and further develop the Library as a rewarding, satisfying place to work Inform our next steps of employee and service development in the Library Excellence Canada – University of Waterloo Library Pilot

PILOT PROJECT DELIVERABLES Bronze Certification Solid foundation for Silver Certification Staff communication & engagement plan Enhancement of processes and development of a decision-making framework Broad campus communication regarding the initiative Groundwork laid for other departments & faculties Documentation for campus Excellence Canada – University of Waterloo Library Pilot

PILOT PROJECT – TIMEFRAME & NEXT STEPS Project charter Steering Committee Project Implementation Team Replicate the Library Review approach Open & engaged Iterative & evolving Strategic & forward looking Baseline survey Gaps analysis retreat Web site Excellence Canada – University of Waterloo Library Pilot

Enabling Student Success Advancing Research and Scholarship New Spaces for New Times Mission Statement and Values Excellence Canada Standards and Framework New Skills for New Times

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