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2 IINSPIRING INNOVATION. EMPOWERING TALENT. The Barcelona Tech

3 Managing as a Talking Game JC Spender

4 managers talking - obvious why are written instructions not enough ? organizations are about people doubts, opinions, emotions, imagination just coloring the black & white administrative machinery ? Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

5 goal setting information gathering rational decision-making measuring reward / punishment Murphy’s Law satisficing/economizing bounded rationality Knightian uncertainty bias, emotion humanizing Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

6 better planning forecasting control centralization delegation respect trust empowerment abandon managing ? different way of thinking Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

7 model of the individual rationality + ? habit emotion culture imagination Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

8 context, option-space judgment agency constraints = reality experience theory as distilled experience versus representation of reality movement of constraints Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

9 leader creates the vision bringing others to it as an option-space supply information ? apply incentives ? persuasion life unimagined opinion - action shaping the agency of others Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

10 rhetoric –logos –ethos –pathos non-verbal timing, kairos inventio, disposito, elocutio, memoria, actio organization as a body of language, a jargon Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

11 organizational rhetorics logo, mission statement, house journals framing issues to make talk possible organization stories, identity change the story to change org Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

12 gaining acceptance for innovations telephone atomic weapons human capital university talk lawyers & accountants Spanish economy 1920 Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

13 why organizations exist how they work harnessing the individual’s birthright managerial responsibility business ethics corporate social responsibility Managing as talking game · Spender, JC · Barcelona; 22th october, 2010