© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Chapter 2 Careers in Hospitality

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition After Reading and Studying This Chapter, You Should Be Able to: Identify some of the possible career paths available in the hospitality industry Establish career goals Assess your own strengths and weaknesses Describe some of the potential careers in the hospitality and tourism industry Discuss aspects of professionalism Write a resume Prepare for an interview

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition What Is a Career Path? Career progression available in each segment Progression varies Cross-training is critical Advancement must be timely to match employee development Career goals

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Is the Hospitality Industry Right for You? Based on quality of service Personal qualities needed:  Honesty  Willingness to work hard  Team player  Willingness to work long hours  Ability to deal with stress  Good decision-making skills  Good communication skills  Dedicated to exceptional service  Desire to exceed guest expectations

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition What Do Recruiters Look for? Service orientation Solid work experience Involvement in on-campus and professional organizations Positive outlook Good GPA Initiative

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Self-assessment Personal SWOT analysis:  Pinpoint strengths to maximize  Pinpoint weaknesses to minimize  Pinpoint opportunities to use to your advantage  Pinpoint threats to neutralize

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Professionalism and Etiquette Companies’ expectations vary but must be met Dress/attire Etiquette is how we behave and make others feel comfortable First impressions are critical Table manners Treat others with dignity and respect

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Professional Organizations and Associations Visit the following organizations’ websites for more information:  The International Council on Hospitality Education  National Restaurant Association  American Hotel and Lodging Association  International Special Events Society  Professional Convention Management Association  National Society of Minorities in Hospitality  Hotel Sales and Marketing International

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Ethics Set of moral principles and values that people use to make decisions about right and wrong Basic common values:  Integrity  Respect for human life  Self-control  Honesty  Courage Golden rule Reasonable person standard

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Social Responsibility of Business Issues include:  Truth in menu  Nutrition and obesity  Atkins diet  Recycling  Ronald McDonald House

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Careers in Travel and Tourism Air Sea Rail Auto Attractions

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Careers in Restaurants Restaurant industry employs over 12 million people Management positions:  Owner  President/vice president  General manager  Restaurant manager  Bar manager  Kitchen manager

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Figure 2-1 Example of a Career Path in Travel and Tourism

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Careers in Managed Services $25 billion industry Provider/client relationship Foodservice operation is a support service, not the primary operation Batch cooking is the norm Managers have expanded responsibilities

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Careers in Lodging 3.5 million hotel rooms in North America Management positions:  Management trainee  General manager  Rooms manager  Director of marketing and sales  Director of human resources  Director of finance For more information about careers in lodging, visit

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Careers in Club Management Club Managers of America Association Customer is paying for a membership that includes a variety of services, from golf to fine dining Availability of a career path is contingent on the employee and the opportunities Positions:  General manager  Banquet manager  Kitchen manager  Bar manager

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Careers in Conventions and Expositions Convention planners Convention managers Responsibilities include:  Staffing  Sales  Registration  Marketing  Other

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Careers in Meeting Planning, Event Management, and Catering Meeting planning:  Event planner  Meeting manager  Conference coordinator  Convention planning Event management:  Weddings  Parties  Corporate events  Bar mitzvahs Catering  Entrepreneurial

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Figure 2-10 A Career Path as a Catering Manager

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Careers in Recreation and Leisure Organizing recreational activities:  Aerobics  Arts and crafts  Little League baseball  Tennis  Various camps State and local PRT

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Careers in Amusement and Theme Parks 350,000 workers employed Designers and artists Inspectors and repairers Scientists Human resource personnel Public relations personnel Food and beverage personnel

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Figure 2-11 A Career Path in Recreation, Leisure, and Amusement and Theme Parks

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Careers in Gaming 11 states have commercial casino gambling 29 states authorize Native American casino-style gambling Positions include:  Dealer  Slot attendant  Marketing director  Casino surveillance  General manager

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Careers in Allied Areas Suppliers:  Food and beverage  Furniture  Furnishing and equipment

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Figure 2-13 Career Path in Allied Areas

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Internships, Mentoring, and Shadowing Internships and co-ops:  Supervised practical training Mentoring:  Someone assigned to show you the ropes Shadowing:  Gain familiarity with a particular job or jobs

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Resumes Good resume is a must Should include:  Heading with contact information  Career objective  Career experience  Accomplishments  Education  References Cover letter Academic record Extracurricular activities

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition How to Interview Match yourself to the job Match knowledge, skills, and abilities to posted position Prepare Do your homework on company

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition How to Interview (cont.) Be ready to ask questions Dress for the job you want Arrive early Be polite Send a thank-you note

© 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. Walker: Introduction to Hospitality Management, 2 nd edition Trends On-campus recruiting Cutting cost on training 50-hour workweek to minimize burnout Professionalism Ethical standards