By Tony Mostafa 11/24/20111Learning Management System Presentation

What is a Learning Management System (LMS)? An infrastructure platform that allows the tracking of courses or training experiences in relation to learners 11/24/2011Learning Management System Presentation2

Tasks of an LMS? Manage: Learners Courses Curriculum Present options depending on learner profiles Track: Learner needs and preferences Course completion and scores Facilitation 11/24/2011Learning Management System Presentation3

How does an LMS benefit an organization? Cost effectiveness Efficient employee/customer training Centralized learning environment Tracking and reporting Immediate evaluation 11/24/2011Learning Management System Presentation4

LMS vs Traditional methods ‘Classrooms’ sizes Time Ability to tailor courses Affordability Consistency Interactive learning 11/24/2011Learning Management System Presentation5

Negative aspects of LMS Not everyone learns the same way Often confused to be a teacher instead of a manager Training on using LMSs required first 11/24/2011Learning Management System Presentation6

Implementing an LMS – What you need to know: How much will you manage? What do you want/need to track? Do you need to integrate it with other systems? What is your budget? What kind of support will you need? 11/24/2011Learning Management System Presentation7

How to implement an LMS Identify a training need Make sure IT dept is involved Customization requirements Use a phased approach Ensure testing is done before going live Train trainers and users 11/24/2011Learning Management System Presentation8

Some LMS vendors: SAP Docent SABA Blackboard NetDimensions SumTotal Moodle 11/24/2011Learning Management System Presentation9

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About Deutsche Telekom Founded in 1995 in Germany Has 4 divisions T-Mobile (Mobile Communications Provider) T-Home (Provides Land-Line Communication) T-Online (Internet Service Provider) T-Systems (IT Systems Provider) Has over 250,000 employees 11/24/2011Learning Management System Presentation11

Previous training: Previous training done by Telekom Training Owned and operated by Deutsche Telekom Trains over 130,000 employees annually A total of 12 training systems for all 4 divisions 11/24/2011Learning Management System Presentation12

Goal: To eliminate the cost of maintaining 12 training systems Increase the volume of self paced learning Save costs (Travel costs, paperwork, training location) Better administration Efficient learning 11/24/2011Learning Management System Presentation13

Evaluation process Created a steering committee to drive requirements Braintrust Elearning Consisted of 40 stakeholders across the company Identified 7 possible products Two internally designed systems One product only offered in the German market Others were products available internationally Docent, Saba, SAP, etc. 11/24/2011Learning Management System Presentation14

Selection Process Braintrust Elearning selcted SAP: Other packages required too much training Deutsche Telekom was used to SAP Easier to integrate with other SAP applications SAP provides extensive customization capabilities Integration of previous courses and libraries 11/24/2011Learning Management System Presentation15

Cost of implementation 15% of total project cost towards hardware and software 85% of project cost towards training and implementing 11/24/2011Learning Management System Presentation16

Problems with implementation Not using a Business Analyst correctly Communications gap between end users and development team 11/24/2011Learning Management System Presentation17

Sources: /24/2011Learning Management System Presentation18