Tutoring Services Real Time Online Tutoring The CWI Way Gayla Huskey Manager, Tutoring Services Scott Barron Supervisor, Tutoring Services PTE Coordinator Pamela Johnston Tutor

Tutoring Services CWI Core Value Innovating for the 21 st Century Why Online and In-House?////

Online Writing Tutoring Synchronous/Asynchronous Options

The Consultation Benefits  Among our online options, this is most popular  Students like receiving written/electronic feedback to refer to at any time  With school accounts, it’s easy to use  Students have option to respond to us with questions, clarification, or gratitude. Challenges  Not as collaborative as f2f  Tutors work with just the text and not the person  Time constraints  Text communication limitations  Not instantaneous

Synchronous Online Consultations  Platform offered through MYWCONLINE scheduling website  Available to online degree students.  Provides an option for remote students You will need:  Reliable internet access  Reliable browsers (ex. Firefox, Chrome, Safari)  Webcam with microphone or headset  A consultant who is comfortable and trained in using the technology

What Makes Up the Online Platform? Location Selection: “Online” Start online consultation in pop-up window

Synchronous Online Option Benefits  The student/tutor both present  Collaborative discussion can take place  Nonverbal cues and possibility for personal connection  Text chat available  Drawing/Highlighting features  Can review consultation later Challenges  Technological difficulties  Dependent on user proficiency  Equipment requirements  Browser compatibility/internet connection  Whiteboard messes with format  Might be easier for editing to take place

Looking Forward  Asynchronous methods most popular and preferred  We continue to pursue synchronous methods for its potential to help students in online programs  Synchronous methods require more equipment/technology than our asynchronous method

Tutoring Services Synchronous Online Tutoring

Tutoring Services Blackboard Collaborate Positives – Time flexibility – Hardware support – Learning curve – Available platform for students – Tutoring Services course site – Staff support Challenges – Time flexibility – Hardware support – Learning curve – Motivation – Online experience – Tablet/Smartphone limitations

Tutoring Services Target Audience Online students – Distance-enrolled – Course compatible Hybrid & regular students – Course compatible – Group sessions – Individual sessions Second semester and beyond – Consultation interview

Tutoring Services Collaboration Sessions Content/Concept Reinforcement Question and Answer Tutor-facilitated Study Groups Peer-facilitated Study Groups Individualized Sessions Study Skills Reinforcement Open Forum Discussions

Tutoring Services CWI Courses General Education – Communications – Spanish – Math 108 through 147 – History – Philosophy – Sociology – Psychology – Geography – Geology Professional Technical – Business Math – Business English – Applied Communications – CISCO/Networking – Marketing – Drafting – Computer Applications

Tutoring Services Critical Thinking Challenges Online Environment Lack of Face to Face communication Working independently – more vocal Lack of nonverbal cues Threaded discussions – In-depth interactions Additional thought, investigation, research – Understand goal of discussion/relevance to course – Recognize key concepts of lessons – Listen to others – Take turns/share work – Respect each other’s ideas – Follow up after discussion completed

Tutoring Services Final Online Strategies Confirm technology requirements Connect with instructors/tutors early Develop time management/study strategies Make most of online discussions Stay organized Have a consistent workspace Use it or lose it

Tutoring Services Collaboration - Connect Blackboard Collaborate

Tutoring Services

A person who never made a mistake never tried anything new. Albert Einstein Albert Einstein Questions/Discussion

Tutoring Services Implications for the future?