Sandy Kemsley Intelligent Business Processes Raising the IQ of your business processes

Agenda What makes a business process intelligent: Visibility Automation Prediction How intelligent processes can help your business Getting started with intelligent business processes Copyright Kemsley Design Ltd., 20132

Defining IBO (Gartner) Intelligent business operations is [when] technologies for intelligence are integrated into the systems that run the business Operational intelligence includes: monitoring and alerting tools that enhance situation awareness decision management and prescriptive analytics tools that enable better decisions workflow and process orchestration engines that coordinate flexible and efficient processes Copyright Kemsley Design Ltd., 20133

What’s Your Process IQ? Copyright Kemsley Design Ltd., 20134

How Smart Are Your Processes? Process Intelligence BI applied to processes Dashboard view of running processes Historical reports BPMS content only Intelligence about processes Intelligent Processes Actionable dashboards Automated activities based on external events Content from multiple sources Processes that act intelligently Copyright Kemsley Design Ltd., 20135

What Can Intelligent Processes Do? Automate problem avoidance Recommend pre-emptive actions Predict future problems Copyright Kemsley Design Ltd., 20136

Intelligent Process Capabilities Copyright Kemsley Design Ltd., 20137

Intelligent Process Capabilities Intelligent Processes PredictionAutomationVisibility Copyright Kemsley Design Ltd., 20138

Process Visibility: Informational Context For Knowledge Workers Model end-to-end process Measure via direct instrumentation Monitor relative to model and KPIs Model Measure Monitor Copyright Kemsley Design Ltd., 20139

Process Automation: Sense And Respond Orchestration Decisioning Guardrails for knowledge work Exception escalation Process Rules Events Copyright Kemsley Design Ltd.,

Predictive Process Analytics: Avoiding What Might Go Wrong Temporal analytics Missed deadlines predicted rather than detected What-if scenarios Pre-emptive problem avoidance ModelHistory Prediction Copyright Kemsley Design Ltd.,

Intelligent Process Components Copyright Kemsley Design Ltd., Source: Software AG

Benefits Of Intelligent Processes Intelligent Process Capability Measurable Benefits Process monitoringVisibility to management Workforce optimization Automated decisioningConsistent, faster decisions Adaptation to changing conditions Business processes as a competitive differentiator Knowledge worker contextReduced time finding information Higher-quality decisions Pre-emptive problem avoidance Improved customer satisfaction Copyright Kemsley Design Ltd.,

Creating Intelligent Processes Copyright Kemsley Design Ltd.,

Getting Started: Methodology Driving initiatives Quality or process improvement Innovation Models Enterprise architecture Value chain Process Methodology Technology Culture Copyright Kemsley Design Ltd.,

Getting Started: Technology Core system events Integration/automation Process management Decision management Complex event processing Analytics Visualization Prediction Recommendations Technology Culture Methodology Copyright Kemsley Design Ltd.,

Getting Started: Culture Identification and alignment of goals Information transparency Trust in intelligent processes Culture Methodology Technology Copyright Kemsley Design Ltd.,

Sandy Kemsley Kemsley Design Ltd. blog: Copyright Kemsley Design Ltd.,