Unit 201: Work effectively in your retail team

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Presentation transcript:

Unit 201: Work effectively in your retail team Revision cards Next card

Retail tasks fall into three general categories: daily tasks regular tasks tasks allocated to you. Next card

Issues that may arise include: discrimination harassment bullying. Next card

Discrimination can be: direct by association by perception indirect. Next card

Harassment: applies to all the protected characteristics except for pregnancy and maternity and marriage and civil partnership can be third party when employees are harassed by people other than other employees, such as customers. Next card

Discrimination can be: direct by association by perception indirect. Next card

Appearance which will help create a positive impression includes: clean, ironed clothes tidy hair clean hands and nails comfortable, suitable shoes. Next card

You are probably being bullied if, for example, you are: regularly being picked on humiliated in front of colleagues unfairly treated physically or verbally abused blamed for others’ mistakes overloaded with work so that you cannot complete it regularly threatened with dismissal unfairly passed over for promotion denied training opportunities. Next card

The protected characteristics under the Equality Act 2010 are: age disability gender reassignment race religion or belief sex sexual orientation marriage and civil partnership pregnancy and maternity. Next card

Under the Health and Safety at Work Act employers must: provide a safe area of work ensure safe systems of work ensure safe handling, storage and transport of stock train and supervise staff in health and safety matters maintain safe entries and exits provide adequate temperature, lighting, seating etc. ensure visitors are informed of any hazards. Home

work in a safe and sensible way use equipment safely and correctly Under the Health and Safety at Work Act employees must: work in a safe and sensible way use equipment safely and correctly report potential risks help identify training needs follow instructions for safeguarding health and safety. Next card

One way of defining learning styles is to divide people into: visual learners auditory learners tactile or kinesthetic learners. Next card

An individual learning plan should contain: action points deadlines for completion methods of achievement. Next card