Federation of Chiropractic Licensing Boards May 6 – 10, 2015 JW Marriott New Orleans, Louisiana

Certified Clinical Chiropractic Assistants Training = Safety Paul Andrews Mark Davini, DC, DABCN

Presenters Paul Andrews Mark Davini, DC DABCN

Paul P. Andrews Paul has been working in chiropractic since In 1999 Paul began working with the Massachusetts Chiropractic Society, Inc. and was their Membership Coordinator for several years. In 1999 Paul began consulting for chiropractic offices in the areas of billing and practice management as well as presenting seminars. Paul has received two awards from the MCS for Valuable service to the Chiropractic Profession. In 2002 Paul founded Andrews Billing Solutions, Inc. servicing chiropractic and physical therapy offices with third party insurance billing. Paul is Past Chairman of the Massachusetts Cosmetology Board as the Public Member, Board Member and Board Chair on the Massachusetts Massage Therapy Board and Member of the Board of Assessors for the Town of Mashpee, MA. 4

Mark A. Davini, DC, DABCN Dr. Davini is a 1981 graduate of Palmer College of Chiropractic. In addition to over 24 years in active practice he holds a diplomate in chiropractic neurology. Dr. Davini has served as Chairman of the MA Board of Registration of Chiropractors, Vice-President of Public Information and Education and Chairman of the Ethics Committee for the MCS. Dr. Davini has lectured for various state and national associations continuing education programs to include chiropractors, nurses, dentists, the Council on Licensing, Enforcement and Regulation for the Commonwealth of MA, and 2 nd and 3 rd year medical students at the University of Massachusetts Medical School. Dr. Davini co-developed and teaches the Chiropractic Assistants Procedures Program (C.A.P.P.) course in conjunction with Mr. Paul Andrews. Dr. Davini is active in the defense of chiropractors involved in malpractice litigation. Over the past five years Dr. Davini has functioned as a Compliance Auditor/Clinical Monitor as well as a pattern practice analyst. Dr. Davini was awarded 2 U.S. Patents on the “M-Brace” for Carpal Tunnel Syndrome. Dr. Davini was honored as “Doctor of the Year” by the Worcester County Chiropractic Society in 1987 and “Chiropractor of the Year by the Massachusetts Chiropractic Society in

Today’s Objectives T.O.S of Safety in the chiropractic office The need to P.R.E.P. your Training!

Safety and training are two sides of the same coin. One without the other is not likely. In the chiropractic office we are helping humans, not making widgets. Errors can have serious repercussions. You can’t just throw it away and and get a new one.

TOS (Triad of SAFETY) Patient Doctor Staff

Proper Training = Safer Doctor and Staff: Minimizes hazards Minimize audits Minimize emergencies Minimizes risk and potential harm to the patient Minimizes waste, fraud and abuse Minimizes potential malpractice Maximize outcome Maximizes efficiency Maximizes understanding and education

Safer Doctor and Staff = Safer Patient: Minimizes potential harm to the from doctor and staff Minimizes mistakes from doctor and staff Minimizes risk for injury Minimize potential malpractice Minimizes waste, fraud and abuse Maximize outcome Maximize patient satisfaction Maximizes understanding and communication

Result: Happy team Happy patients Better healing Better productivity More people under chiropractic care.

P.R.E.P. your Training P rocedure: Ensures safe and effective application of therapies and appropriate response to the unknown. R esponse: Through understanding and awareness of therapy being applied or performed. E ducation: Ensures effective communication relieving fear, anxiety and misunderstandings. P rotocol: Ensures the most effective outcome.