KNIGHTS OF COLUMBUS VA Voluntary Service (VAVS) Representative and Deputy Representative Volunteer Training

VAVS- What is it? V = Veterans A = Affairs V = Voluntary S = Service

The VAVS Mission Provide a structured volunteer program under the management of VA compensated employees in cooperation with community resources to serve America’s veterans and their families with dignity and compassion. Provide a structured volunteer program under the management of VA compensated employees in cooperation with community resources to serve America’s veterans and their families with dignity and compassion. VAVS supports VA and VA Healthcare strategic goals by recruiting, supporting and retaining a knowledgeable, diverse and engaged supplemental workforce of volunteers. VAVS supports VA and VA Healthcare strategic goals by recruiting, supporting and retaining a knowledgeable, diverse and engaged supplemental workforce of volunteers. The volunteer program throughout the country assists management in the delivery of VA healthcare by improving access to care, assisting with long-term care, improving patient satisfaction and much more. The volunteer program throughout the country assists management in the delivery of VA healthcare by improving access to care, assisting with long-term care, improving patient satisfaction and much more.

Final FY 2010 Statistics n n FY2010 KofC VAVS Status --VA Medical Center Representation: 135 facilities (+10) --RS Volunteers: 946 (+73) --RS Hours: 81,008 (+6199) --OCC Hours: 17,350 (+1362) --Total Hours: 98,358 (+7561) n n KofC presence continued upward trend in FY10

Knights of Columbus FY 2011 VAVS Goals n n Expand presence to all 153 VAMCs n n Increase RS volunteers and hours by 20% n n Increase Occasional hours by 20% n n Create a of minimum 2 KofC distinctive programs in all VAMCs n n 100% Rep/Dep attendance at VAVS quarterly meetings n n Continue to enhance Veterans Affairs/VAVS page on

Purpose of the VAVS National Advisory Committee (NAC) The committee advises the Secretary of Veterans Affairs on matters pertaining to the participation of volunteers in VA medical facilities, assists in the recruitment and orientation of volunteers, and keeps the officers and members of participating organizations informed of volunteer needs and accomplishments. The committee advises the Secretary of Veterans Affairs on matters pertaining to the participation of volunteers in VA medical facilities, assists in the recruitment and orientation of volunteers, and keeps the officers and members of participating organizations informed of volunteer needs and accomplishments.

National VAVS Representative Is the official liaison between VA Headquarters Is the official liaison between VA Headquarters and the organization in all aspects of the VAVS and the organization in all aspects of the VAVS program program The Representative assists the State Deputies The Representative assists the State Deputies and District Masters in the selection and and District Masters in the selection and certification of local VAVS Representatives certification of local VAVS Representatives Is responsible for providing initial guidance and Is responsible for providing initial guidance and information to local Reps and Deps information to local Reps and Deps

Local VAVS Chief or Program Manager Responsibilities Contact all newly appointed local Reps and Contact all newly appointed local Reps and Deputies Deputies Provide general orientation and training to Provide general orientation and training to include: include: Finger printing and other local requirements Finger printing and other local requirements Providing hospital volunteer badge Providing hospital volunteer badge Registering individual into the Voluntary Service Registering individual into the Voluntary Service System System Establishing and communicating a calendar of VAVS Committee Establishing and communicating a calendar of VAVS Committee meeting dates meeting dates

Local VAVS Rep/Dep Responsibilities Contact the local VAVS Chief or designee uponContact the local VAVS Chief or designee upon receiving certification receiving certification Complete the orientation at the earliest opportunity to include getting registered in the VSS SystemComplete the orientation at the earliest opportunity to include getting registered in the VSS System Regularly attend the local VAVS Committee quarterly meetings and set up a VAVS point of contact at every council, assembly and circle, to distribute meeting information (i.e. donation needs list and volunteer assignments)Regularly attend the local VAVS Committee quarterly meetings and set up a VAVS point of contact at every council, assembly and circle, to distribute meeting information (i.e. donation needs list and volunteer assignments) Initiate and conduct an Annual Joint Review (AJR)Initiate and conduct an Annual Joint Review (AJR)

Local VAVS Committee Purpose and Structure Purpose: To assist with the coordination of plans and policies for community participation in the VAVS Program Purpose: To assist with the coordination of plans and policies for community participation in the VAVS Program Chair: VA Medical Center Associate Director or other senior management official Chair: VA Medical Center Associate Director or other senior management official Deputy Chair: VA Medical Center Voluntary Service Program Manager Deputy Chair: VA Medical Center Voluntary Service Program Manager Membership: One organizational VAVS Rep and up to three organizational VAVS Deps Membership: One organizational VAVS Rep and up to three organizational VAVS Deps VAVS Committee Meetings held quarterly VAVS Committee Meetings held quarterly

Local VAVS Reps and Deps Duties and Responsibilities “MANAGE THE KofC VOLUNTEERS” n Assist with improving the VAVS Program n Provide input/feedback to VA staff and VAVS Committee n Recruit volunteers n Promote donations of financial and material goods n Advise and inform organizational leadership of VAVS/VA issues and concerns n Attend/participate in VAVS meetings; distribute information to all in the community n Assist in the removal of local volunteers when necessary n Serve on subcommittees and task groups n Maintain records (hours and donations) n Coordinate facility activities and projects n Conduct Annual Joint Review n Register as a Regularly Scheduled Volunteer

VAVS Reps and Deps Qualifications Must show a sincere interest in the welfare of hospitalized veterans Must show a sincere interest in the welfare of hospitalized veterans and a desire to help them Must exhibit the ability to work with others Must exhibit the ability to work with others Must demonstrate leadership: Most essential trait for selecting Reps/Deps Must demonstrate leadership: Most essential trait for selecting Reps/Deps Must gain knowledge of Organization and VA Must gain knowledge of Organization and VA Must effectively communicate and disseminate information Must effectively communicate and disseminate information Must commit to attend the quarterly Regularly Scheduled VAVS Meetings---CRITICAL!!!! Must commit to attend the quarterly Regularly Scheduled VAVS Meetings---CRITICAL!!!!

Annual Joint Reviews Purpose: Assess organization’s participation in the VAVS program during the preceding year and develop goals for the next year Purpose: Assess organization’s participation in the VAVS program during the preceding year and develop goals for the next year VAVS Rep Responsibilities: VAVS Rep Responsibilities: Know the month the AJR is scheduled Know the month the AJR is scheduled Make an appointment with the VAVS Chief or Program Manager Make an appointment with the VAVS Chief or Program Manager Discuss organization’s achievements, issues, concerns and goals- make suggestions for improvement Discuss organization’s achievements, issues, concerns and goals- make suggestions for improvement

Why Volunteer To: Gain work experience Gain work experience Learn new skills Learn new skills Meet new people Meet new people Give something back Give something back Be of service to others Be of service to others Social interaction Social interaction

(Traditional) Patient Escort Patient Escort Volunteer Drivers Volunteer Drivers Clerical Positions Clerical Positions Information Desk Information Desk Ambassador Program Ambassador Program Chaplain Service Chaplain Service Pharmacy Pharmacy Nursing Nursing Guest Relations Program Guest Relations Program Outpatient Assistance Outpatient Assistance New assignments based on need New assignments based on need What Volunteers Do What Volunteers Do

What Volunteers Do (Non-traditional) n Virtual Volunteers n Fundraisers n Managers n Recruiters n Corporate Representatives n Trainers and Educators n Writers (newsletters, recruitment ads) n Community Liaisons n Respite/Hospice Volunteers

n VA Medical Centers- n VA Community-Based Outpatient Clinic n VA Poly Trauma Centers- n Fisher House Foundation- n State Veterans Homes- n Vet Centers- n VA Youth Volunteering- www1.va.gov/volunteer/studentprgm.cfm www1.va.gov/volunteer/studentprgm.cfm Where to Volunteer Where to Volunteer

Types of Volunteers n Regularly Scheduled (RS) Volunteers- work for the VA on a scheduled basis. RS volunteers are considered employees who work on a “without compensation” basis. These volunteers go through a formal VA orientation and receive individual rewards for hours and service given. n Occasional Volunteers- work with VA on an infrequent basis and do not have a regular schedule. Organization receives credit for volunteer service given, rather than individually. n VA Special Event Volunteers- VA has many annual events that volunteer support is needed. Some of these include: National Wheelchair Games, National Golden Age Games, National Creative Arts Festival, National Winter Sports Clinic, Homeless Stand Downs, Annual Red Cross Blood Drive and Operation Enduring Freedom (OEF) and Operation Iraqi Freedom (OIF) Welcome Home Event Celebrations.

Volunteer Now n For information about volunteering contact the Chief of Voluntary Service at your nearest VA Medical Center. n Make an “Initial Screening” appointment with the Chief of Voluntary Service. n Information is also available on the Internet at

COMMITMENT n n To Duties: Manage our KofC volunteers n n To Recruitment and Retention: The Frontline Recruiters!! n n To attendance at ALL quarterly meetings: CRITICAL n n To establishing and maintaining close, continuous partnership with VAVS Chief/Staff n n To the PATIENTS we serve: The Ultimate Commitment

VAVS Points of Contact n Colonel Charles H. Gallina, USMC, Retired n Assistant for Military and Veterans Affairs n National VAVS Representative n Supreme Office : (203) n Cell phone: (202) n n Gary L. Thomas n National VAVS Deputy Representative n Cell phone: n

Points of Contact cont. n MaryBeth Stankiewicz n Administrative Assistant n Telephone: (203) n Fax: (203) n n Mailing Address: n Knights Of Columbus n Department of Fraternal Services n One Columbus Plaza n New Haven CT