Presented by Katarina NEUSCHLOVA

Slides:



Advertisements
Similar presentations
IMPLEMENTING DQR A Practical View 19 February 2013 Danijela Maksimovic CAD Republic of Serbia.
Advertisements

INTRODUCTION TO ISO Joan Kithika. OUTLINE DEFINITIONS WHY ENVIRONMENTAL MANAGEMENT? LEGAL OVERVIEW HOW TO MANAGE THE ENVIRONMENT-AN ENVIRONMENTAL.
QA Programs for Local Health Departments
ISO 9001 : 2000.
EPSON STAMPING ISO REV 1 2/10/2000.
The ISO 9002 Quality Assurance Management System
Quality Management Systems Chapter 10. Introduction ISO- International Organization for Standardization Founded in 1946, in Geneva, Switzerland Main function.
Chapter 10: Quality Management Systems Jennifer Sadorus Heather Heller.
Internal Control. COSO’s Framework Committee of Sponsoring Organizations 1992 issued a white paper on internal control Since this time, this framework.
First Practice - Information Security Management System Implementation and ISO Certification.
Quality Management.
Implementing a Quality Management System
ISO 9000 and Total Quality: The Relationship Eng. Basel F. Qandeel.
ISO 9000:2000 Quality system standards adopted in 1987 by International Organization for Standardization; revised in 1994 and 2000 Technical specifications.
7th February PQG Supplier Auditor Certification and Training scheme Introduction to the scheme & implications of the changes David Mogg PQG Chairman.
Quality Management Systems (QMS) for Laboratories Preparation and Implementation Requirements of ISO/IEC and ISO 9000 Elizabeth M. Dax National.
THE PRINCIPLES OF QUALITY MANAGEMENT. DEFINING QUALITY Good Appearance? High Price? The Best? Particular Specification? Not necessarily, but always: Fitness.
5.2 Personnel Use competent staff Supervise as necessary
4. Quality Management System (QMS)
ISO 9000 Implementation Imran Hussain.
4. Quality Management System (QMS)
ISO 9000 Introduction Imran Hussain.
Welcome ISO9001:2000 Foundation Workshop.
Visit us at E mail: Tele:
Medicare Certification Systems Thilak Wickremasinghe, Director/CEO Sri Lanka Accreditation Board.
Fundamentals of ISO.
Creating Lasting Change for Your Business ISO 9001:2000 Management System Overview.
13th &14th July 2010 Gaelle Rousseau-Lamour
Quality Management Systems P.Suriya Prakash Final Mech Vcet
EUROCONTROL/Quality seminar
All information was sourced
Implementation of ISO 14001/OHSAS TMS Consultancy Ltd.
ISO 9000 and Public Awareness and Information Session 22 February 2006 Owen Glave, MBA-TQM.
© 2002 Systex Services1 ISO 9000:2000 OUTLINE Quality Management System.
WORKSHOP INTRODUCTION AN INTRODUCTION TO ISO 9000 QUALITY MANAGEMENT SYSTEMS FOR AERONAUTICAL INFORMATION SERVICES.
1/25 S tandardization & Quality Assurance Policy Management Cross- Functional Management Daily Management Suggestio n System Quality Control Circle 5S5S.
© EAGLE Registrations Inc CONFIDENTIAL 1 Experience Speaks of Lessons Learned ASQ Illiana February 15, 2011.
© OECD A joint initiative of the OECD and the European Union, principally financed by the EU. Quality Assurance José Viegas Ribeiro IGF, Portugal SIGMA.
ISO9001 Pre Assessment Team 10 PT Han Jian Da, Alphy Thomas Kanatt, Xia Xi, Wu Jun, May Lwin, Chit Khun, Mohit Srivastava, Kovalan Venkatesan.
FOURTH EUROPEAN QUALITY ASSURANCE FORUM "CREATIVITY AND DIVERSITY: CHALLENGES FOR QUALITY ASSURANCE BEYOND 2010", COPENHAGEN, NOVEMBER IV FORUM-
Paul Hardiman and Rob Brown SMMT IF Planning and organising an audit.
AET0012PPT by Dr. Anwar El-Tawil Dr. Anwar El-Tawil Director ISO Programme for Developing Countries QUALITY MANAGEMENT SYSTEM ACCORDING TO.
THE KITEMARK BSI. BACKGROUND The Kitemark BSI is the overarching organisation  UK Product and service quality certification mark  Owned and operated.
Q u a l i t y 1 Austin Energy Electric Service Delivery Quality Management System.
Introduction to the Slovak AIS Augustin Lamprecht, Head of AIS ICAO AIS/MAP IMPLEMENTATION SEMINAR KIEV, MAY, 2003.
It was found in 1946 in Geneva, Switzerland. its main purpose is to promote the development of international standards to facilitate the exchange of goods.
Unit-5 Introduction to IS/ISO 9004:2000 – quality management systems – guidelines for performance improvements. Presented by N.Vigneshwari.
1 Homologues Group Meeting Slovenia, October 2009 Homologues Group Meeting Slovenia, October 2009 Republika Slovenija European Union Ljubljana, October.
Process Auditing Why do people think that this is something new? Presented by Kevin Gilson, Orion Registrar, Inc. For the ASQ ISO Users Group October 8,
Information day on EUROCONTROL Guidance Material on the application of Common Requirements for Service Provision  Quality Management  Jos Kuijper, Manager.
1 QUALITY MANAGEMENT SYSTEM PRESENTATION TO BOTSWANA DRUG ADVISORY BOARD MEMBERS 13 th – 17 th AUGUST 2007.
Quality Assurance Systems: QMS: The UEF’s experience Yohama Puentes HEI ICI project: End seminar
ISO :2015 Documentation kit for Accreditation of Certifying Body - by Global Manager Group
WORKSHOP, Nicosia 2-3rd July 2008 “Extension of SAFETY & QUALITY Common Requirements to the EMAC States” Item 6 : Towards the Implementation of Quality.
WORKSHOP ON ACCREDITATION OF BODIES CERTIFYING MEDICAL DEVICES INT MARKET TOPIC 6 CH 5 ISO MANAGEMENT RESPONSIBILITY Philippe Bauwin Medical.
Information day on EUROCONTROL Guidance Material on the application of Common Requirements for Service Provision  Aeronautical Information Services Provider.
The International Society for Quality in Health Care (ISQua) – Guidelines.
ISO Certification For Laboratory Accreditation ISO Certification For Laboratory Accreditation.
SUNY Maritime Internal Control Program. New York State Internal Control Act of 1987 Establish and maintain guidelines for a system of internal controls.
UNDERSTANDING ISO 9001:2008.
UNIDO-GEF Industrial Energy Efficiency Project in Macedonia
ISO/IEC
Learn Your Information Security Management System
WORKSHOP INTRODUCTION
So where in ISO is Process?
IPOS’ Quality Management System under ISO 9001 Standard
TS Training Presented by: Internal Auditor Training.
ACCREDITATION PROCESS
Process Auditing Why do people think that this is something new?
Presentation transcript:

Presented by Katarina NEUSCHLOVA Quality Management System in AIS Implementation Experience of ISO Standard Presented by Katarina NEUSCHLOVA Letove prevadzkove sluzby Slovenskej republiky, s. p. Aeronautical Information Services

OVERVIEW Experience of the S. R. AIS in achieving ISO 9001 certification QMS Framework Management involvement HR involvement Implementation steps Implications Benefits

Quality Management System Framework

WHY QMS in AIS? ICAO Annex 15 Requirements Basic guidelines - ISO 9000 series Eurocontrol EATMP AIST agreed to use ISO 9000 as the basis for QA activities and to achieve certification to ISO 9001 by 2003 LPS SR, š. p. / AIS (ANS provider of the Slovak Republic)

SCOPE of QMS Implementation of QMS in LPS SR, š.p. includes 4 main activities: Air Traffic Services Aeronautical Telecommunications and systems support for ATS Aviation SAR Aeronautical Information Services

QMS of AIS Implementation of QMS in AIS includes (PUB and NOF) all AIS functions: “Regulated” Processes - production and publication of IAIP (PUB and NOF) - international ex-change and provision of AI (NOF and DIST) “Non Regulated” Processes - national aeronautical publications (PUB and DIST) - ICAO Sales Agent (DIST)

Management Involvement

MANAGEMENT DECISION Top Management decision - commitment to develop and implement QMS (2000 Q1) ISO 9001: 2000 - QMS model selected Consultant services - the contract (19 APR 2000) Initial Analysis - current situation in the company vs. ISO (31 AUG 2000)

RESPONSIBILITIES CEO - The Management Representative for Q Appointed by CEO: - The Management Representative for Q - The Quality Board - The Quality Manager ( MAY 2001) Quality Manager - reports to the Management Representative Project Team 19.04.00 ymluva s Det Norske V 13.09.00 QTF 15.05.01 Rada kvality mana6er kvality, predtsvitel vedenia Quality policy - recommended by Q Board and approved by CEO (MAY 2001)

Human Resources Involvement

Human efforts - the major resource required IMPLEMENTATION TEAM Human efforts - the major resource required Project team Implementation along side day to day activity Volunteers - selected from staff involved A range of disciplines/main activities Motivation and skills development Internal Auditors (IA) AIS - 2 representatives

Implementation

IMPLEMENTATION STEPS Project Plan (APR 2000 - DEC 2001) Training of personnel Documentation System implementation Internal audits and improvement Certification to ISO 9001

STAFF TRAINING Introductory training on ISO 9000 Familiarisation of the employees with ISO 9001: 2000 (OCT- NOV 2000) Training of the Internal Auditors (MAY and SEP 2000) Workshops for AIS provided by EUROCONTROL (1999 - 2001) different levels for the top management, managers, executive staff

DOCUMENTATION STRUCTURE To review and produce (since FEB 2001) STANDARD - ISO 9001:2000 Policy, organisation,responsibilities, outline of QS QUALITY MANUAL Practices, responsibilities, interfaces PROCEDURES QUALITY MANUAL Purpose - Quality Policy - Organisation - Interfaces, responsibilities - Quality System - overview Two volumes (LPS SR, š.p.) QM of the company QM of the AIS Documentation - a requirement of QMS: Should not be excessive Simple, clear, concise style Aimed at education/experience of personnel using the procedure Realistic - do not specify the impossible or impractical Consistent - with the Quality Manual and other procedures Well controlled - consider the distribution/change mechanism Procedure development: Establish current practice Document current practice Review current practice Prepare procedure Review and approve Issue procedure Detailed instructions on how to carry out specific tasks INSTRUCTIONS FORMS Quality records

QMS DOCUMENTATION AIS QS documentation Quality manual Operational directive for AIS Operational procedures for each Dept. (EUROCONTROL OPADD, ADP, SDP) Qualification requirements QS documentation Quality Manual Documentation Control QMS Scope IA and corrective & preventive actions Operational directives for the main activities/processes Regulation on submission of AI for publication by AIS, etc.

INTERNAL AUDITS QMS to be implemented at least 3 months before the certification audit (SEP 2001) Internal audits - planned, organised and carried out (15 -26 OCT 2001) Management review - followed by corrective actions (5 - 9 NOV 2001)

CERTIFICATION Pre-assessment audit (12 -16 NOV 2001) Certification audit - conducted by the accredited body (10 -14 DEC 2001) The Certificates of LPS SR, š.p. - valid for 3 years (continual improvement) (DEC 2004) AIS ATS, Telecommunications, SAR (mission)

IMPLICATIONS

COSTS External Costs Internal Costs Training Consultancy Training Assessment and Certification Internal Costs Writing manuals and procedures Design of forms and records Internal auditing

INVESTMENTS Genuine Investments Human efforts Time Commitment

BENEFITS

BENEFITS ICAO compliance Consistent quality of AIS output Improved management and planning Improved visibility of work processes and competencies Documented procedures Opportunity to identify problems and formalise change Less wasted effort/resources Staff qualification improved

USERS PERCEPTION Improved status of AIS Customer oriented Improved communication Increased efficiency Consistent quality of AIS output Marketing asset

SUMMARY QMS in AIS (within the mother-company) - model - scope - responsibilities Implementation steps Implications and Benefits

CONCLUSIONS QMS implementation - mandatory for AIS ISO 9001 : 2000 - Model for Good Management Applicable to any organisation - ANS/AIS Customer focussed - users requirements met Investment for the future

Thank you for your attention.