DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 1 ETSI, EMTEL workshop, 26 and 27 February 2002 Regulatory issues for emergency communications in Europe Implementing enhanced emergency service (E112) for the European citizen by Leo Koolen European Commission

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 2 Location enhanced 112 (E112) Big problems with managing emergency calls, relating to high GSM penetration, and problems increasing... Causes traumas with both victims and emergency services staff Study results indicate that high benefits may be achieved from location enhanced 112: for society, for users and for emergency services Investment in location enhanced 112 is becoming priority issue and scores high on cost/benefit

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 3 EU holiday-makers within the EU (mio) Total = 85,7 million Europeans travel for leisure...

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 4 … for business and other reasons Business travelers~ 10 mio Transborder areas ?

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 5 Europeans feel unsafe when travelling in other country Do not feel less protected34,8 % Yes, feel less protected65,2 % Do not know the risks in the country 13,3 % Do not speak the language 11,8 % Emergency services less well organized 11,0 % Depends on the country 10,2 % Different signals and instructions 6,1 % Source Eurobarometer /1999

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 6 EU emergency call profile (extrapolation) Number of Emergency Calls: Percentage of false calls: Percentage of mobile calls: Percentage of 112 calls: ~ 185 Million calls/year (~80 Million calls being "real" calls) 50% – 90% (except 1 Member State at 11%) 44% – 67% (~40 Million "real" mobile calls) 12% – 97% (statistics available only for 5 Member States)

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 7 Importance of location information The percentage of fixed calls with no sufficient location information is between 1 – 5% (10% for 1 Member State ) The situation for mobile calls is more critical: - Emergency services unable to send a response for ~6% of mobile calls due to the lack of location information (~2.4 Million calls; most conservative figure provided ~ 1Million calls) - Location information provided by the caller is later found to be inaccurate for ~ 9% of mobile calls, such leading to considerable loss of time (~3.6 Million calls)

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 8 Enhancing 112 By 2006, about 75 % of terminals will have a location capability (Helios) Cell ID and Time Advance are available in today’s networks … it would be a mistake if commercial location based services (LBS) would be widely available but location data could not be automatically forwarded to and used by emergency services...

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 9 Benefits of location information

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 10 Universal Service and Users’ Right Directive Article 26, paragraph 3: Member States shall ensure that undertakings which operate public telephone networks make caller location information available, to the extent technically feasible, to authorities handling emergencies for all calls to the European emergency number ‘112’

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 11 Time schedule for transposition On 14 February 2002, the Council formally adopted the new telecoms regulatory package Date of application is 15 months after publication New provision that operators must forward location information expected to become effective by mid 2003

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 12 Need for Coordination Group Globalisation of technologies Internationalisation of society Implementation issues are common Coordination Group to identify issues and build consensus at European level

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 13 Critical milestones May 2000: Coordination Group on Access to Location Information by Emergency Services (CGALIES) initiated Nov 2001: 6th plenary meeting; over 200 people participated in the process; process delivered a wealth of information Feb 2002: CGALIES issued first report on implementation issues related to E112 March 2002: On basis of all relevant reports and further consultations, Helios Technology to make draft proposals for implementation of E112

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 14 Approaches under consideration Option A: Do Nothing Rate of implementation defined by demand amongst Emergency Services Option B: Market led E-112 implementation encouraged to ‘catch- up’ with progress of commercial LBS market Option C: Government led E-112 mandate driving technology ahead of LBS market requirements (Iike FCC E911 mandate)

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 15 Future milestones Mid 2002: CGALIES to find consensus positions on the implementation of E112 Autumn 2002: Commission to issue Recommendation on implementation of E112, based on CGALIES consensus CGALIES to continue guide E112 implementation

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 16 Some issues What performance requirements e.g. for accuracy and coverage? What latency is acceptable? What are the costs? Who pays what? What technologies? How to deal with legacy terminals? How to deal with liability questions? How to deal with language questions? How to address privacy concerns? How to secure E112 for roaming subscribers? ARE MANDATED STANDARDS NEEDED OR DESIRABLE?

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 17 Standardisation Commission looking into the possibility of mandates e.g.: For common measurement procedures and practices as regards the location performance of mobile phones safeguard user and industry interests For a common interface between public network operators and emergency service organisations ensure scale economies / drive down cost ensure flexibility and scalability ensure high level of information protection efficient whilst roaming

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 18 Any views?

DG Information Society: Telecommunications, Markets, Technologies - Innovation and Exploitation of ResearchE.C. LK/lk 19 For further information telecoms/regulatory/index_en.htm