Proprietary and Confidential D-Link Corporation/D-Link Australia Pty Ltd - All Rights Reserved Technical Support Warranty / RMA Domenic Torre Managing Director D-Link Australia / New Zealand

Proprietary and Confidential D-Link Corporation/D-Link Australia Pty Ltd - All Rights Reserved Product Technical Support Comprehensive Knowledge Database - Online Support ( ) 1 st Level Support with escalation to local 2 nd Level Support Priority Support (2 nd Level Support) -Unpublished 1300 Number 2 nd Level Support 1 st Call Existing Case 1 st Call Existing Case Online AustraliaNew Zealand Priority Line 1 st Level Support Mentors Telecom/Xtra Priority Line Priority Customers

Proprietary and Confidential D-Link Corporation/D-Link Australia Pty Ltd - All Rights Reserved Warranty / RMA D-Link Prefer that Customers return product direct to D-Link Warranty Returns are verified via 1 st Level Technical Support Upon verification RMA# or DOA# provided is provided to customer -Exception: Harvey Norman & Leading Edge Distributors can return on customer behalf but they should verify RMA# or DOA# given to the customer by D-Link 1 st Level Technical Support -Phone Onlinehttp://

Proprietary and Confidential D-Link Corporation/D-Link Australia Pty Ltd - All Rights Reserved Warranty / RMA Policy -DOA: Replaced with New Product -RMA: Original Product Repaired or Replaced with Refurbished Product in Similar or Better Condition 95% Returns processed within 24 Hours of Receiving Advanced Warranty -24 Hour X-Shipment direct to customer No Cost -Metropolitan Areas -Regional Areas – Best Effort -Applies only to Business Grade Product -WebSmart & Managed Switch Products -NetDefend Firewall Products -AirPremier Wireless Products

Proprietary and Confidential D-Link Corporation/D-Link Australia Pty Ltd - All Rights Reserved Warranty / RMA D-Link Technical Support will Identify DOA, RMA or Advanced Warranty? Inform Customer of Original Packaging Condition for New Replacement Provide DOA Form with DOA# START End User / Reseller Provide RMA Form with RMA # Calls D-Link Advanced Warranty Product Returns to D-Link Directly Product Returns to D-Link Directly Cross Ship Replacement Product Problem Solved & Case Closed Distributor asks Customer if they have spoken to D-Link Technical Support ? What is the RMA# ? What is the DOA# ? Yes Calls Distributor Contact D-Link by Phone/ /Online to Validate the RMA# or DOA# RMA Identify that the Product is in Original Packaging Condition ? DOA Distributor Replaces Product from Stock Return DOA Product to D-Link with DOA# Repair / Replace. Return to Sender. END Follow Up Yes D-Link will Identify that the Product is in Original Packaging Condition ? D-Link will Credit DOA Product which has been received DOA# Disty Rejects Product as DOA. No Stock Replacement. Customer Informed Product Treated as RMA. Mark “Reject” on DOA Form. No Yes No RMA DOA Problem Identified with Customer Directly? No Yes