Managing Quality Improvement Chapter 14 Managing Quality Improvement Teams and Projects

Strategic Quality Planning Managing Quality Improvement Teams and Projects Chapter 14 Why employees enjoy teams Leading teams for quality improvement. Types of teams. Implementing teams Managing and controlling projects

Strategic Quality Planning Managing Quality Improvement Teams and Projects Why Employees Enjoy Teams In a study of Project Managers, five motivators emerged: Mutuality Recognition for personal achievement Belonging Bounded power Creative autonomy

Strategic Quality Planning Managing Quality Improvement Teams and Projects Leading teams for Quality Improvement Employee Empowerment and Involvement You will have greater control over your own work You will not be penalized for making painful change Management is changing and becoming more contemporary Management is committed to quality improvement over the long haul

Strategic Quality Planning Managing Quality Improvement Teams and Projects Leading teams for Quality Improvement Employee Empowerment and Involvement Management will concede more control over company systems to you Management values you ideas and opinions and will give them serious consideration Management trusts you and is worthy of trust in return You will be rewarded for making decisions that benefit the company Labor is capable of making decisions

Strategic Quality Planning Managing Quality Improvement Teams and Projects Leading teams for Quality Improvement A number of preconditions are necessary for empowerment: Clear authority and accountability Participation in planning at all levels Adequate communications and information for decision making Responsibility with authority

Strategic Quality Planning Managing Quality Improvement Teams and Projects Leading teams for Quality Improvement Flattening Hierarchies for improved effectiveness Too many layers of management Impede creativity Stifle initiative Make empowerment impossible

Strategic Quality Planning Managing Quality Improvement Teams and Projects Leading teams for Quality Improvement Team Leader Roles and Responsibilities Situational Leadership Model

Strategic Quality Planning Managing Quality Improvement Teams and Projects Leading teams for Quality Improvement Team Roles and Responsibilities Belbin’s Team Roles

Strategic Quality Planning Managing Quality Improvement Teams and Projects Leading teams for Quality Improvement Team Formation and Evolution Stages of a Team’s Development

Strategic Quality Planning Managing Quality Improvement Teams and Projects Leading teams for Quality Improvement Team Rules Ground Rules for Effective Teams

Strategic Quality Planning Managing Quality Improvement Teams and Projects Types of Teams Process improvement teams Cross-functional teams Tiger teams Natural work groups Self-directed work teams Virtual teams

Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams Facilitation Helping or aiding teams by maintaining a process orientation

Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams Team Building Follows a process that identifies rules for team members and helps them become competent

Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams Examples of Teams: Navy Seals Massachusetts General Hospital Emergency Room The Childress NASCAR team

Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams Meeting Management Steps required to planning a meeting Defining an agenda Developing meeting objectives Designing the agenda activity outline Using process techniques Parking lot

Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams Conflict Resolution in Teams Team leaders and project managers spend 20% of their time resolving conflict

Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams Conflict Resolution in Teams Modes of Conflict Behavior

Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams Conflict Resolution in Teams There are 4 stages in the conflict resolution process: Frustration Conceptualization and orientation Interaction Outcome

Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams Conflict Resolution in Teams Leaders resolve conflict in different ways: Passive conflict resolution Win-win Structured problem solving Confronting conflict Choosing a winner Selecting a better alternative Preventing Conflict

Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams Conflict Resolution in Teams Avoidance Diffusion Confrontation

Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Projects Tools: Qualifying projects Project Charters Force Field Analysis Work Breakdown Structures

Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams Qualifying Projects Cost Benefit Analysis (CBA) Payback Period Difference between soft costs and hard costs

Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams Project Charters Help teams identify objectives, participants and expected benefits

Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams Force Field Analysis Designed to identify and quantify all of the forces for and against organizational change

Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams Work Breakdown Structures WBS Identify Precedence Relationships Identify Outcome Measures Identify Task Times Optimistic completion time Most likely completion time Pessimistic completion time

Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams Work Breakdown Structure

Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams Activity Network Diagrams Pert Chart: List all tasks Determine task times Determine which tasks depend on the completion of others Draw the network diagram Compute early start and early finish times

Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams Activity Network Diagrams Pert Chart: Compute late start and late finish times Compute slack times and determine the critical path Slack time = late start – early start

Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams Tree Diagram of Tasks

Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams Activity on Node (AON) Network

Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams Activity on Node (AON) Network with Early Times

Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams Activity on Node (AON) Network with Late Times

Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams Arrow Gantt Charts

Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams MS Project Gantt Chart

Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams Managing Multiple Projects Multiple-Project Control Form

Strategic Quality Planning Managing Quality Improvement Teams and Projects Summary Why employees enjoy teams Leading teams for quality improvement. Types of teams Implementing teams Managing and controlling projects

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