Quality Improvement Committee (QIC) Annual Leadership Seminar January 24-25, 2002

Quality Improvement Committee Customers SAE Board of Directors SAE Operating Boards

Quality Improvement Committee Team Composition Composition –Board of Directors members, OBC liaisons, At-large members Bob Noth, Chair Carol Story, Past Chair Bruce Peters, Vice Chair Renee Sears, Member Dave Porreca, SAE Staff Judy Langdon, SAE Staff

Quality Improvement Committee Job Products Recommend to the SAE Board of Directors and Operating Boards tools and processes that will enhance SAE’s ability to measure customer satisfaction.

Quality Improvement Committee Key Activities Designated by SAE BOD to be champion of CSI (Customer Satisfaction Index). Re-evaluating CSI (Customer Satisfaction Index). Commissioned J.D. Power to do benchmark “Customer Satisfaction Study.” Disseminate J.D. Power results to operating boards for Action.

Quality Improvement Committee Measures Quality Improvement Committee Measures SAE Board of Directors and OBC’s will be asked to rate satisfaction level (scale ) on quality and quantity of data provided by the QIC.