The University System of New Hampshire Instilling Project Methodology to Create Lasting Organizational Change Presented by Dwight Fischer Director of Enterprise Computing Group at the University System of New Hampshire

The University System of New Hampshire Copyright Copyright Dwight Fischer This work is the intellectual property of Dwight Fischer. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

The University System of New Hampshire Agenda  Setting the stage: The University System of New Hampshire  Formation of the Enterprise Computing Group  Overview key concepts of project methodology used to manage change  Feedback from staff involved  Resources and recommendations

The University System of New Hampshire University of New Hampshire, Durham Plymouth State College, Plymouth Keene State College, Keene

The University System of New Hampshire Formation of the Enterprise Computing Group in 2000  Combined disparate system administration and MIS groups  Key was getting them to work together and in new ways

The University System of New Hampshire Previous MIS System Support FISHRSIS Systems Administrators Predominantly VMS environment USNH Controller & users USNH HR & users SIS Services & users Key Clients MIS Support CUFS 1032Banner

The University System of New Hampshire Evolving ERP Support Model MIS Application Experts Business Analysts DBAs Management Reporting Middleware & System Administrators Integrated Banner Clients USNH Controller’s & HR Offices CLLUNH SIS Plymouth StateKeene State UNHEnterprise Computing Enterprise Computing Group

The University System of New Hampshire Why Project Management?  Today’s complex ERP environments require perpetual implementation  Project management is a method and mindset  Project management provides a framework for working amidst persistent change

The University System of New Hampshire Project Management: Official Definition A project is a sequence of unique, complex, and connected activities having one goal or purpose that must be completed by a specific time, within budget, and according to specifications. It is a temporary endeavor undertaken to create a unique product or service.

The University System of New Hampshire Project Management: Unofficial Definition Project management is about changing people’s behavior

The University System of New Hampshire PM: Key Elements  Project charter & sponsorship  Work breakdown structure (WBS)  Project management tool to track progress  Team development oTeam creation oFacilitation oDecision-making oCommunication

The University System of New Hampshire Project Charter  A project charter provides  Business justification  Alternatives & preliminary solutions  Assumptions  Risks  Success criteria  Initial budget  Initial schedule  Identification of project sponsor

The University System of New Hampshire PM: Common Set of Tools & Language  What must be done?  What are the required resources?  What are the constraints?  Why do it?  When must it be done?  Where must it be done?  Who does what?  Who is behind the project?  Who is funding the project?  Who is performing the work of the project?

The University System of New Hampshire Work Breakdown Structure System Hardware Replacement RFP Development Needs Assessment Needs Analysis Write RFP Finalize with Purchasing Vendor Selection Research Vendors Research Sites Select Vendors to mail RFP Review Proposals Rank Proposals Recommendation Staff Training Identify training Plan Schedule Training Train Hardware Implementation Schedule Installation Prepare Site Arrange Vendor Support Configure System Install System

The University System of New Hampshire Project Management Tools  Microsoft Project  Numerous other PM tools available  Excel!

The University System of New Hampshire Team Basics  Team creation  Meeting facilitation  Decision-making  Communication

The University System of New Hampshire Feedback from Enterprise Computing Staff  WBS is by far the most useful aspect  Smaller projects more likely to succeed  Key to larger projects is to broaden the scope of PM training  Recommendation to create a course for broader participation

The University System of New Hampshire Next Steps for Enterprise Computing Group  Treat all work initiatives as projects  Continue to emphasize project management principles  Focus locally, within your sphere of control, and work higher management by delivering results  Assess individual performance in terms of adherence to project management goals.

The University System of New Hampshire Q&A & Resources ONLINE RESOURCES  TSI Consulting ( Stephan Stofanak, Founder.  The Project Management Institute (  Facilitation Factory ( Team ideas.  FastCompany.com. Excellent resource for creative and innovative thinking. FastCompany.com  CIO.com. A must for CIOs, IT managers and those who want to be. CIO.com BOOKS & ARTICLES  Managing Transitions, by William Bridges  When the Buck Stops, Think Contrarily, by Steven B. Sample. Chronicle, Career Section, October 19, Topic: good decision making)  Decision Traps: Ten Barriers to Brilliant Decision-Making and How to Overcome Them -- J. Edward Russo. Presentation will be available at Or contact