An introduction to Ezicover Kevin Canning Strategic Account Manager- Life Risk June 2013 Zurich Life Risk

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The Direct Team Julie McCormack Annette Bran Claire Burden Head of Distribution and Strategy Annette Bran National Relationship Manager Claire Burden Business Support Officer Simone Waights Project Manager Sylvia Kim National Digital Sales & Marketing Manager Rachel Ashley Direct Marketing Manager

Ezicover - the opportunity 41% of people say life insurance is too complicated and 1 in 4 don't know where to start* In a 2010 Life Insurance report, 92% of respondents wouldn’t knowingly take a risk of being uninsured or underinsured** When non-insured persons were asked to estimate the annual cost of a life insurance policy they overstated the cost by between 49% and 65%** Zurich under the brand name Ezicover, offers a range of simple, affordable Insurance Products. Specifically designed as an added value line extension for organisations like yours ix OnePath Life (formerly ING Life) Australia's Attitudes Towards Life Insurance, December 2008 ** Lifebroker Life Insurance report 2010 4

Ezicover - the value Category Value Direct life insurance & Income $130m sales in 2011 (20.7% increase on 2010)* Term, Income Protection and Accident constitute 40% of the direct market Direct funeral cover $95m sales in 2011 (24.7% increase on 2010)* Constitutes 20% of the direct market Direct accident products $18m sales in 2011 (15.3% increase on 2010)* Financial advice 9% growth per annum for risk advice* The facts Australia is one of the most underinsured nations in the developed world^ In 2011, total direct life insurance sales were$279m* $49m of direct life insurance was purchased online* Risk insurance is a $10 billion market that will more than double in the next 15 years.* * Rice Warner Actuaries – Direct Life Insurance 2012 ^ Swiss Re Economic Research & Consulting , 2007

Ezicover - extends your current offer Adds significant, relevant products and services to your existing product range Adds value to the customer experience All systems and procedures are provided and supported by Zurich and Eziadvice - no added pressure on IT resources and minimal impact on human resources Not competitive to your existing offer – select from the suite of products/services to compliment your current proposition Resources and costs Minimal resources required from you to establish and maintain this offering No set up or capital costs No marketing costs *

The products Product Overview Cover level Age Award winning products Ezicover Life Insurance Lump sum on death or terminal illness Up to $1.5m* 19 to 59 Ezicover Funeral Advantage Lump sum to cover the cost of a funeral $5,000 - $15,000 35 to 70 Ezicover Accidental Death Lump sum on accidental death $50,000 - $500,000 19 to 70 Ezicover Accident Income Monthly benefit on inability to work due to accidental injury $2,000, $2,500, $3,000, $3,500, $4,000 per month 19 to 60 Award winning products Competitively priced Online application process Customer focused Policies remain in force average of 10 years Retention rates approx 92% over 10 years 2010 2012 *Up to age 45, $1m (age 46-54), $750k (age 55-59)

Ezicover Funeral Advantage is different Customer focused Ezicover Funeral Advantage is different “good products were on offer, including a Zurich policy that halted premiums once the insured amount was reached” Richard Weatherhead - Herald Sun, February 25 2011 www.heraldsun.com.au "Be cautious about looking at the terms and conditions of the insurance policy to see what happens in the long term,“ Richard Weatherhead - Herald Sun, February 25 2011 www.heraldsun.com.au

Funeral insurance Never pay more in premiums than the sum insured – with Ezicover you get what you pay for! With other funeral plans, the longer you live the more you pay! Age now Life expectancy 45 81.6 50 82 60 83.2 Figures current as at 1st March 2013

Funeral insurance Figures accurate as at 18 November 2011 With Ezicover the total premiums would never exceed the value of the policy. With other funeral plans a person may end up paying up to $20,000 for $10,000 of cover. Age now Life expectancy 45 85.3 50 85.6 60 86.4 Figures current as at 1st March 2013 Figures accurate as at 18 November 2011 10

Online content and campaigns Distribution Direct mail Online application Postcards Phone application Email Counter brochure Customer offers Online content and campaigns

Ezicover – your branding All material can be branded, to build and reinforce your brand. Leverage the market leadership of the Zurich brand.

Technology – interactive tools

Summary Your clients. Your proposition Your business. Our proposition Let US do the work and pay YOU for it Value add service for your members Quality nil-advice products Your branding The offer looks like it’s from your business, with your branding Seamless integration with your business Minimal administration and time required for you to be able to offer this service No administration or cost for your business We manage all the marketing and campaigns, at no cost to you Training for your staff We provide all the staff training and tools, enabling you to confidently provide this member service. New income stream for your business You receive 20% commission of all premiums received Your clients. Your proposition Financial security for all stages of life with quality, affordable life insurance. Backed by one of the world’s most valuable brands Best Global Brands Interbrand’s Survey 2011

Summary The products The offer Fulfillment Follow-up Four life insurance products Quality products that are affordable and competitive Easy to understand and apply for Stand alone product range that is not linked to a loan or superannuation Underwritten by Zurich Australia Limited The offer An Ezicover weblink for your existing site for customers to apply online Web promotional tools and web copy Insurance marketing and campaign management, including offers Customer offer appears on your letterhead or via your website Convenient and simple online or written application process Fulfillment Call centre available to handle any customer enquiries Policy documentation sent directly from Zurich We take care of mailing any campaign offers We provide your staff training and support collateral to handle enquiries Follow-up Weekly sales reports Weekly commission payment