Chapter 1: Information Systems and People Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 1

Learning objectives 1.Role of IS in organizations 2.Three characteristics of valuable information 3.Four components of IS 4.MIS research areas 5.Examples 6.Ethical questions Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 2

Google “Google’s mission is to organize the world’s information...” Access to information has transformed work, study and personal accomplishment Accessibility not appropriate or desirable for some information Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 3

IS in action American Idol California DMV Walmart Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 4

Organizations and IS 1.Operations management 2.Customer interactions 3.Decision making 4.Collaboration and teamwork 5.Strategic initiatives 6.Individual productivity Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 5

1. Managing operations Functions to deliver goods and services Compliance Industry-specific operations Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 6

2. Customer interactions CRM systems build and maintain relationships Web-based front offices and online self- service Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 7

3. Making decisions Data-driven decision making Business intelligence Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 8

4. Collaborating on teams Social networks Online communities Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 9

5. Strategic objectives Competitive advantage Businesses and nonprofit organizations Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

6. Individual productivity Computer software Electronic devices Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

Nature of information Data Information Knowledge Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

Information value Timeliness Accuracy Completeness Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

IS components 1.People 2.Technology 3.Processes 4.Data Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

1. People Leaders Managers and staff Information technology team User-generated content Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

2. Technology Hardware Software Telecommunications Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

Set of activities to achieve task Business process management Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter Processes

4. Data Raw ingredient for every information system Converted into digital format, integrated and shared across systems Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

IS discipline Development Organizations Individuals Groups Markets Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

IS in business Marketing Finance HR Sales Manufacturing Entrepreneurship Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

IS in nonprofits and government Fundraising Updates Micro-volunteering Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

IT department Chief Information Officer (CIO) Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

Collaborating on IS Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

Productivity Microsoft productivity survey Role of IT Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

Ethical issues Privacy Crisis management Reputation Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

Summary 1.Role of IS in organizations 2.Three characteristics of valuable information 3.Four components of IS 4.MIS research areas 5.Examples 6.Promises, perils and ethics Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

Nasdaq OMX case Electronic trading exchange Competes on speed Risks Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter

Emergency response Use and enhancements Challenges Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter Twitter case