Wendy Urban, CIS Faculty Mike Valenza, Fox Legal Studies Faculty

To determine if faculty effectively communicate their expectations to students in online classes To determine if student expectations are appropriate To attempt to correlate the two with satisfaction in the online experience

Anonymous survey of faculty teaching online for the first time in Spring, 2012 Anonymous survey of students in those same classes Surveys administered in Week 1 and Week 9 of the semester 10 questions on each survey

Faculty: 9 initial, 7 follow-up Students: 37 initial, 10 follow-up

Both faculty and students have had more in-person contact that either of them expected initially

Student and faculty expectations were consistent (70%) within 24 hours Actual results are that most professors respond within 24 hours, although some respond a bit slower Students expressed frustration when the responses were slower than one day

22% WebEx 40% Wimba 60% In Person Discussion Boards 100% Blackboard

Wimba Students: 0% Faculty: 50% Discussion Boards Students: 11% Faculty: 33% WebEx Students: 33% Faculty: 22% In Person Students: 33% Faculty: 17% Blackboard Students: 44% Faculty: 50% Students: 100% Faculty: 83% This set of questions had the largest discrepancy between Faculty and Students

Student Perspective 56% same 19% less 25% more 80% same 0 less 20% more Faculty Perspective 56% same 44% more 86% same 14% more

More intense and involved, not difficult Online course is slightly more difficulty because there are challenges related to direct interactions with other students and the teacher Online courses are more involved, not difficult. I love the flexibility and personalized pace. 67%

Before After

80% of students said they are learning as much in an online class 20% said they are learning more Selected comments: “Love the convenience!” “Web-Ex lets me rewatch lectures and get more from them” “I am learning new technical skills, so it is a double benefit!”

While we had hoped to focus on expectation setting and results compared to expectations, unfortunately our sample size was a bit small for that However, our results did show consistency across most topics from a faculty and student perspective Overall showed a high level of satisfaction with both the teaching and the learning experiences