University of Missouri System 1 Beyond the ISP: What is the Value of Your StateNet? StateNets Annual Meeting February, 2004

2 So, what’s the difference between a state-wide education network and an ISP, anyway? State Level Influence/Impact? –System of higher education? –System of K-12 education? –Public library system? Customer Level Influence/Impact? –On teaching? –On research? –On access to information?

3 In Other Words, What are the OUTCOMES, in additions to the OUTPUTS, of our efforts?

4 Positive Financial Outcomes

MOREnet FY 05 Pricing Comparison - Network Utility Model (w/staff) Bandwid th (Mbps) MOREnet Tail Circuit Cost (Annual) MOREnet FULL Cost per circuit (Annual) Tier One ISP per circuit (Annual) Total Circuits: MOREnet equivalent to Tier One ISP Required Total MOREnet Full Cost (Annual) Total Telco Cost (Annual) ,3201,4753, ,586501, ,0162,3705, ,81175, ,7405,8027, ,632767, ,7406,8648, ,693141, ,04210,19111, ,276,3748,071, ,52820,82623, ,824575, ,66028,10732, ,284385, ,79235,38840, ,716282, ,49663,15672, ,020,9922,523, ,49690,816102, ,448308, ,672164,142177, ,5682,131,488 Annual Pricing Summary Utility Fee:2,766 MOREnet FULL Cost (Annual) Telco Total Cost (Annual) Total Annual Cost: 12,285,92715,762,864 Cost Avoidance 3,476,937

6 System Level Impact State-Wide IP Video for 4 Years –Used existing IP network –Got rid of expensive, isolated networks –Extended reach of distance learning MOBIUS –Common library platform for all higher ed –One server farm and support staff I2 Transport and SEGP

7 System Level Impact Online Resources –Online magazines, newspapers, etc. –25:1 cost benefit ratio eMINTS –600 high tech elementary classrooms with intense teacher professional devleopment –Expansion to Utah –National center by July

8 System Level Impact Provide Services That ‘Run at the Core’ –Centra econferencing –Content filtering –Remote vulnerability audit –Spam filtering (?) –Virus protection (?) Emerging Technologies Research & Dissemination Cross-System (K-12, H.E., Library) Collaboration

9 Customer Level Impact Smaller Customers Rely on Our Staff for Technical Assistance Coordinate Security Response with Law Enforcement Part of their “team” –Advocate –Don’t’ stop support at the contract T&C Very Difficult to measure BASF

11 Call to Action Develop a Systematic Method of Assessing the Influence and Impact of What We Do – OUTCOMES & OUTPUTS –Participate ($ and time) in the development of the process –Field test and benchmark the process –???