2014 State of Unified Communications Research Findings © 2014 Property of UBM Tech; All Rights Reserved

The 2013 State of Unified Communications Survey had us worried. For many of those 260 respondents, UC projects were stuck in neutral. Only 38% had deployed, up just two points from our 2011 survey, and 31% had rolled UC out to less than 10% of their user bases. What a difference a year makes. Among the 488 respondents to our 2014 survey, 44% have UC systems deployed and in use, with an additional 13% planning to be up and running within 12 months. Other data points: >> 65% of 343 respondents deploying or planning to deploy unified communications say security or compliance worries have had no effect on their strategies. >> 62% say improved employee collaboration is a top business driver for UC. >> 47% say the CIO is involved in developing the strategic UC vision for their organizations. >> 17% say a lack of WAN bandwidth is the most pressing concern in providing quality of service to UC applications. In this report, we: >> Examine the drivers behind renewed interest in UC. >> Discuss UC-as-a-service and the evolving vendor landscape. >> Provide recommendations on addressing the problem of federation — or more precisely, the lack thereof. Respondent breakdown: 31% have 5,000 or more employees; 22% are over 10,000. Education, government, and consulting and business services are well-represented, and 40% are IT director/manager or IT executive management (C-level/VP) level. Want more? Visit InformationWeek ReportsInformationWeek Reports Executive Summary v

UC deployment sees 6-point gain © 2014 Property of UBM Tech; All Rights Reserved

Competing priorities © 2014 Property of UBM Tech; All Rights Reserved

Few UC vendors © 2014 Property of UBM Tech; All Rights Reserved

Most growth in 76% and up © 2014 Property of UBM Tech; All Rights Reserved

No single barrier to adoption © 2014 Property of UBM Tech; All Rights Reserved

Traditional desk phones still common © 2014 Property of UBM Tech; All Rights Reserved

On-premises, cloud, or both? © 2014 Property of UBM Tech; All Rights Reserved

On-premises UC leads today... © 2014 Property of UBM Tech; All Rights Reserved

... but cloud (hybrid or full) should gain ground © 2014 Property of UBM Tech; All Rights Reserved

Microsoft, Cisco fly high in the cloud © 2014 Property of UBM Tech; All Rights Reserved

Single vendor vs. best of breed: virtual tie © 2014 Property of UBM Tech; All Rights Reserved

81% will secure UC © 2014 Property of UBM Tech; All Rights Reserved

Firewall: top UC security choice © 2014 Property of UBM Tech; All Rights Reserved

Security worries don’t stop UC plans © 2014 Property of UBM Tech; All Rights Reserved

UC threats plentiful © 2014 Property of UBM Tech; All Rights Reserved

IT pros develop the strategy © 2014 Property of UBM Tech; All Rights Reserved

Collaboration drives UC needs © 2014 Property of UBM Tech; All Rights Reserved

Messaging: top UC feature © 2014 Property of UBM Tech; All Rights Reserved

Training methods © 2014 Property of UBM Tech; All Rights Reserved

How we connect: phone calls, © 2014 Property of UBM Tech; All Rights Reserved

External voice communication technologies © 2014 Property of UBM Tech; All Rights Reserved

Network concerns vary © 2014 Property of UBM Tech; All Rights Reserved

How much does it cost? No idea © 2014 Property of UBM Tech; All Rights Reserved

Collaboration, productivity drive ROI © 2014 Property of UBM Tech; All Rights Reserved

ROI analyses on target © 2014 Property of UBM Tech; All Rights Reserved

Cisco holds on-premises voice by wide margin... © 2014 Property of UBM Tech; All Rights Reserved

Microsoft owns instant messaging... © 2014 Property of UBM Tech; All Rights Reserved

Cisco also leads Web conferencing... © 2014 Property of UBM Tech; All Rights Reserved

As well as videoconferencing © 2014 Property of UBM Tech; All Rights Reserved

Cisco, Avaya lose ground © 2014 Property of UBM Tech; All Rights Reserved

Respondent job titles © 2014 Property of UBM Tech; All Rights Reserved

Annual revenue © 2014 Property of UBM Tech; All Rights Reserved

Industry © 2014 Property of UBM Tech; All Rights Reserved

Company size © 2014 Property of UBM Tech; All Rights Reserved

Research Synopsis Survey Name InformationWeek 2014 Unified Communications Survey Survey Date April 2014 Region North America Number of Respondents 488 Purpose To examine the challenges and progress around unified communications and collaboration Methodology InformationWeek surveyed business technology decision-makers at North American companies. The survey was conducted online, and respondents were recruited via an invitation containing an embedded link to the survey. The invitation was sent to qualified InformationWeek subscribers. Want more? Visit InformationWeek ReportsInformationWeek Reports © 2014 Property of UBM Tech; All Rights Reserved