1 The Campaign for McMaster University Nuance SpeechAttendant TM November, 2010

2  Nuance is the leading manufacturer of speech enabled products.  They service a number of different market sectors:  Automotive Industry – in car navigation systems; e.g. BMW and FORD  Education – Dragon Naturally Speaking (accessibility software), Dragon Dictation and Dragon Search – available for mobile devices etc.  Health care – clinical dictation  Business – call centers  Personal - add on navigation systems e.g. Tom Tom The Campaign for McMaster University Who is Nuance

3  Nuance SpeechAttendant TM is an application that allows callers to speak the name of the party they wish to contact and will get transferred to the correct party without the need for “operator” intervention.  The Nuance SpeechAttendant TM Application is to be used by internal and external customers to navigate the University’s directory to reach staff, faculty members or departments.  This is accomplished by a series of call flows scripted and designed to allow callers to use spoken commands to reach party they are calling without the need for an operator intervention. The Campaign for McMaster University What is Nuance SpeechAttendant TM

4  Speech enabled call processing for Staff, Faculty and Departments  Internal and external calls to the University The Campaign for McMaster University Included in the SpeechAttendant TM

5  Speech enable call processing for Students The Campaign for McMaster University Not Included in the SpeechAttendant TM

6 When you dial… you will hear: “Welcome to McMaster University. Please listen carefully as our options have changed. If you know the five-digit extension number of the person you wish to reach, you may dial it at any time during this recording. To request an individual or department at the University, please press 1. To reach a student in Residence, please press 3. If you are calling for directions to McMaster University, please press 4. To listen to these options again, press 9. Thank you for calling McMaster University.” 1 – Nuance SpeechAttendant TM 3 – Students in Residence 4 – Directions to McMaster 8 – Emergency security call 9 – Replay (repeats the instructions) 0 – Nuance SpeechAttendant TM The Campaign for McMaster University Sample of McMaster University – Main Menu

7 The Campaign for McMaster University Process Flow

8 The Campaign for McMaster University Nuance Internal Call Flow

9 Let’s get hands on….and play The Campaign for McMaster University

10 You can us at: Or Call us at: and leave us a message The Campaign for McMaster University I need help, I have questions, what do I do The Campaign for McMaster University

11 The Campaign for McMaster University Questions? The Campaign for McMaster University