Beam Telecom A Case Study Phone: US : +1 (908) India :

BEAM Telecom: 40% Reduction in Cost with improved service delivery Problem Statement : 1)“We are not meeting our answered target of 95% although service level goal of 60/35 is met 3 out of 5 times” 2)“Our contact center volumes keep increasing even when the customer base remains constant. This leads to service issues and impacts overall service perception of the brand” 3)“How can we maximize the results from our current outsourcing engagement?” 4)“How can we reduce the cost of service per unit” Back-office Consolidation Business Intelligence Sales Process Optimization (including FSE) Contact Center Optimization WyzMindz Engagement Evolution :

Engagement Timeline Diagnostic Completed Q Billing / Invoice Correction (10%) Q Scheduling Optimization (15%) Q Repeat Call Reduction (20%) Q Handle Time Correction (12%) Q4, 2011 CSAT Improvement (13%) Q Prospect Leakage Reduction (4%) Q3, Q1,2012 Enterprise-wide Dashboards & Intelligence Q4, 2011 Technical Coordinator Consolidation (50% reduction) Q Network Optimization Enablement through the “e-BIC Book” Q ONGOING

The Business Results (Only CC Optimization)

WHY WYZMINDZ? METHODOLOGY: At the core of the WyzMindz methodology lies our proprietary M-V-A-O Pyramidal Framework which has been inspired by process standards like ISO, COPC, CMM, Lean, Six-Sigma. Our framework seeks to Metricize i.e. measure what should be measured, Visualize i.e. see the metric data in an understandable format, Analyze i.e. make sense of the data around the why’s and the how’s and lastly Optimize i.e. achieve the right balance between top-line and bottom-line. EXPERTISE: The WyzMindz expertise stems from our investments in people, technology and process. It is reflected in our three service lines, Outsourcing Analytics, Customer Lifecycle Analytics and Supply Chain Management Analytics. We concentrate around building our expertise around the areas of Process Quality, Analytical Modeling, Industries, Functional Areas and Analytic Technologies to ensure we able to deliver breakthroughs to our customers. US : +1 (908) India : The WyzMindz has proven it’s value to customers starting from the Fortune 100 to customers running smaller sized operations delivering Multi-Fold RoIs including a direct impact to revenue or cost Here are some examples: 300%+ RoI for Standard Chartered Bank 40%+ Cost Reduction for Beam Telecom Double the value at half the cost for Lenovo and Samsung Over 150 M$ + Cost Savings delivered in total PROVEN ENGAGEMENTS: