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SITA’S TRANSFORMATION PATH TO MAXIMIZE ICT VALUE TO GOVERNMENT Keynote address by Ms Nontobeko Ntsinde Acting Chief Executive Officer State Information Technology Agency GovTech 2010: 06 September

OUTLINE OF THE PRESENTATION 1.The SITA Turnaround: What it is and What it will Achieve 2.The Implications 3.Vision and Mission 4.New Performance Areas: Re-engineering the Business 5.Role as Value Contributor 6.Key Drivers for Change 7.SITA Services 8.Link to Government priorities 9. Our success stories from a Service Perspective 10. SITA Turnaround in a Nutshell 3

THE SITA TURNAROUND: WHAT IT IS AND WHAT IT WILL ACHIEVE  New Vision and Mission for the Organisation  A New Look SITA: Organisational Re-engineering: Addressing matters that hampered SITA from fulfilling its mandate.  A responsive SITA: Addressing concerns from customers, suppliers, public institutions and sectoral issues relating to quality of service, pricing, maladministration and governance.  Repositioning SITA: Responsive to Government priorities and its national agenda. 4

THE SITA TURNAROUND: THE IMPLICATIONS  A Radical shift in strategic focus and the way SITA conducts its business.  Radical realignment and focus to achieve more with less.  Improved SITA quality of service to create value for money.  Improved support to public sector modernisation through the smart use of ICT’s.  Renewed sense of purpose and direction, that will need adjustment from all. 5

GOVERNMENT OUTCOME 12: AN EFFICIENT, EFFECTIVE AND DEVELOPMENT ORIENTED PUBLIC SERVICE  Output 1: Access to and quality of service.  Output 2: Enhanced business processes and systems.  Output 3: Operational efficiency and effectiveness.  Output 4: Supply Chain Management.  Output 5: Zero tolerance to corruption. 6

GOVERNMENT: FIVE NATIONAL PRIORITIES  SITA focus on National Priorities:  Education  Health  Rural development and land reform;  Creating decent work; and  Fighting crime.  Additional Areas:  Improve effectiveness in local Government  Infrastructure development  Collective commitment to achieve developmental goals. 7

NEW SITA: VISION AND MISSION VISION “Be the lead ICT agency to enable public sector service delivery.” MISSION "To render an efficient and value added ICT service to the public sector in a secure, cost-effective and integrated manner, contributing to service delivery and citizen convenience." 8

NEW SITA: NEW PERFORMANCE AREAS: RE-ENGINEERING THE BUSINESS  Qualitative Services: Capability to produce and/or render ICT services, products and solutions at a competitive price.  Supply Chain Management: Capability and management of the procurement of ICT goods and services.  SITA role of ICT Public Sector Regulator: Set standards for interoperability and security, certification, R & D and Inventory of Government Information Systems.  Governance: Structures and processes to ensure compliance to strategic direction, policy and ethics of SITA.  Stakeholder Relationship Management: Manage customer needs and expectations and promote service excellence. 9

NEW SITA: ROLE AS VALUE CONTRIBUTOR  SITA should be a highly sophisticated and dynamic agency with the necessary leadership, skills, capacity, systems and processes.  Deliver service excellence, value for money, innovation and thought leadership to advance ICT. 10

NEW SITA: KEY DRIVERS FOR CHANGE  Driver 1: ICT Leadership  Driver 2:Service Delivery  Driver 3: Value Proposition  Driver 4:Demand and Supply  Driver 5:Pricing & Sustainability 11

SITA SERVICES 12

BUILDING ON THE PAST: CREATING A NEW FUTURE: SUCCESS STORIES  The Integrated Financial Management System (IFMS)  Government Wide Enterprise Architecture (GWEA)  Municipal ICT Blueprint  Learner Unit Record Information and Tracking System (LURITS)  Telemedicine  KZN nerve centre 13

THE NEW LOOK SITA: SITA TURNAROUND IN A NUTSHELL  New Direction: SITA will do things differently.  New SITA: Responsive to stakeholders.  New SITA: Transformed and redesigned.  Living the Values: 1) Integrity, 2) Fairness, 3) Prudence, 4) Transparency, 5)Service excellence and 6) Innovation  New future: Add real value to government and its agenda. 14

WISHING YOU A MEANINGFUL AND PRODUCTIVE CONFERENCE. I THANK YOU. 15 CONCLUSION

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