ALTEL PREPAID PRODUCT DESCRIPTION Aug 1, 2013 v1.4

BASIC RATES

STARTER PACKS Starter packs for Altel Prepaid will be sold at a retail price of RM 7.00. The starter pack will be preloaded with RM 5.00 worth of airtime credit. Starter packs will have a validity period of 30 days.

Domestic Rates 16sen 5sen 25sen per minute* per SMS per MMS per MB# * 60 seconds call block # or per session

MOBILE BROADBAND PLANS 500 MB 7 days validity RM 15.00 Weekly 2 GB 30 days validity RM 48.00 Monthly

MOBILE BROADBAND PLANS MECHANICS Subscriber must be in Malaysia to register for Mobile Broadband plans Subscriber need to have enough credit balance in account before being allowed to register for Mobile Broadband plans Balance of quota does not carry forward To register Weekly plan Type MB WEEK and send to 25835 To register Monthly Plan Type MB MONTH and send to 25835 To check validity/ quota balance Type MB BAL and send to 25835 To access Help menu Type MB HELP and send to 25835

BONUS

FRIENDS & FAMILY: Cheapest call & SMS rates to best friends & family Voice calls to Friends & Family 8 sen/ min (60 sec block) SMS to Friends & Family 2 sen/ SMS MECHANICS Maximum of 8 Friend & Family numbers for each subscribers Friends & Family is only applicable for on-net subscribers – Altel, Celcom & Celcom MVNOs Add to list (RM1.00) Send FNF ADD <number> to 25835 Delete from list Send FNF DELETE <number> to 25835 View List Send FNF LIST to 25835

ACTIVATION BONUS: 10% bonus credit for first reload MECHANICS Bonus will be applicable for the first reload within 5 days of activation Only first reload is applicable for bonus Bonus will only be applicable for reloads of RM30 and above Bonus will be capped to RM50 Subscriber must be in active state to be applicable for bonus Bonus credit does not carry any validity period NOTIFICATIONS Upon successful first reload (of RM30 or more) Welcome to Altel! Thank you for your reload. A bonus of RMX.XX has been credited into your account.

BIRTHDAY BONUS: 20% bonus credit during birthday month MECHANICS Bonus will start on 0000hrs, 1st day of birthday month Bonus will end on 2359hrs, last day of birthday month Bonus will only be applicable for bonus upon a minimum of 3 months length of stay Subscriber must be in Active state to be applicable for bonus Subscribers will only be applicable for bonus if they have registered/ updated their birthday Each mobile number can only enjoy Birthday Bonus ONCE a year NOTIFICATIONS 7 days before birthday month Please reply BD ON to 25835 within 7 days to enjoy your birthday bonus. Visit www.altel.my for more details. At start of Birthday Bonus HAPPY BIRTHDAY! Enjoy 20% of BONUS credit whenever you reload this month. 2 days before Birthday Bonus ends Your Birthday Bonus will end on (End Date). You still have 2 days to enjoy 20% of Bonus credit upon reload.

CAT/ CAR: Request/ transfer credit among Altel subscribers Description SMS Service Fee Registration Send CAT <6 digit password> <mother’s name> to 25835 - Transfer (registered subscriber) Send <RM> <password> to 1<mobile no> RM 0.20 Transfer (unregistered subscriber) Send <RM> to 1<mobile no> To request Send RQ <RM> to 1<mobile no> RM 0.50 To change password Send CPWD <old password> <new password> to 25835 To retrieve password Send FPWD <mother’s name> to 25835 For Help Menu Send HELP to 25835 RM 0.15

CAT/ CAR: Request/ transfer credit among Altel subscribers Amount Validity RM 1.00 – RM 5.00 2 days RM 6.00 – RM 10.00 5 days RM 11.00 – RM 30.00 10 days MECHANICS Subscriber must be in Malaysia when requesting or making a transfer Customer need to utilise RM10 usage (one time requirement) in order to perform CAT/ CAR After the RM10 usage, system will take up to 24 hours to enable subscribers to perform the transfer Customers within the grace period and/ or without airtime balance can still request/ receive airtime Registration is only required for transfer amounts above RM10.00 (i.e. RM11 and above)

CAT/ CAR: Request/ transfer credit among Altel subscribers Description Action By Daily Limit Maximum transfer amount Sender (registered user) RM 30 Sender (unregistered user) RM 10 Maximum number of request Requester – active with airtime Unlimited Requester – active without airtime 3 requests Requester – in grace period Maximum receipt amount Requester RM 30 or 3 transactions (whichever comes first)

CREDIT ADVANCE: RM2 emergency credit from Altel Description SMS Service Fee Credit Advance (length of stay of below 1 year) Send ADVANCE to 25835 RM 0.50 Credit Advance (length of stay above 1 year) - MECHANICS Subscribers are eligible for Credit Advance if their status is Active Airtime threshold to be eligible for Credit Advance is RM0.50 or below Subscribers are eligible for Credit Advance once for every reload made

RELOADS

Physical Soft Pins Pinless TYPES OF RELOADS Scratch cards Denominations of RM5, RM10, RM30, RM50 Distributed via Altel dealers/ distributors Physical Self service terminals Via terminals located in convenience stores, petrol kiosks, etc. Soft Pins Internet banking, ATM machines, EZ Reload via SMS No set denominations Via popular banks in Malaysia, Altel dealers/ distributors Pinless

RELOAD PACK DENOMINATIONS Validity Period RM 5.00 5 days RM 10.00 20 days RM 30.00 60 days RM 50.00 90 days Standard Denomination Packs – Physical Scratch Cards & Soft Pins Denomination Validity Period RM 3.00 – RM 4.50 3 days RM 5.00 – RM 9.50 5 days RM 10.00 – RM 19.50 20 days RM 20.00 – RM 29.50 45 days RM 30.00 – RM 49.50 60 days RM 50.00 and above 90 days “Flexible” Denomination Packs – Pinless, Easy Reload * Flexible denominations starts from RM 3.00 and increments of RM 0.50

CUSTOMER CARE

ALTEL CUSTOMER CARE: IMPORTANT NUMBERS Services Numbers ALTEL Customer Care (from ALTEL Mobile) 13388

SUBSCRIBER ACTIVATION

SIM ACTIVATION SIM activation will be done via first call After SIM card is inserted, subscriber is required to make a call to any number (Customer Service can suggest to contact 13388) Subscriber will be directed via IVR to select language, etc. Subscriber will then be advised that line is active

RELOAD/ CHECK BALANCE

RELOAD CHECK BALANCE VIA USSD SHORT CODE: Subscriber to type *122*<16 digit reload code number># Press call VIA SMS: Subscriber to type REC<space><16 digit reload code number> Send to 2888 VIA IVR: Dial 1930 Follow instructions. VIA USSD SHORT CODE: Subscriber to type *124# Press call VIA SMS: Subscriber to type BAL Send to 2888 VIA IVR: Dial 1930 Follow instructions.