“Consumers Education Workshop” BSNL KANNUR SSA // Welcome to // Consumer Advocacy Group Member & Esteemed Customers of Kannur SSA for the “Consumers Education Workshop” 11-01-2013

Phone connections Tele Density Market Share BSNL 12,10,44,765 10.16 14.37 Delhi 41,76,212   Mumbai 45,83,888 PSU Total 12,98,04,865 10.53 13.14 Pvt Operators 79,16,95,446 74.73 86.86 G.Total 92,15,00,311 85.26 100.00 KERALA 1,05,61,676 31.62 29.28 Pvt. Operators 2,55,12,967 76.37 70.72 Total 3,60,74,643 107.99 100

ABOUT BSNL Bharat Sanchar Nigam Limited, erstwhile Department of Telecom, is an Indian state-owned Telecommunications company headquartered in New Delhi, formed on 01-10-2000 BSNL is the Largest provider of Fixed Telephone and Broadband connections in the country BSNL is fourth largest provider of Telephones (Fixed + Mobile ) in the country Telephones (Wired Line + Mobile ) : BSNL is the Number One service provider in Kerala Mobile Phones : BSNL is at Number Two, closely - behind IDEA , in Kerala.

KANNUR, KASARAGOD REVENUE DISTRICTS & Union Territory BSNL KANNUR SSA THE LIFELINE OF KANNUR, KASARAGOD REVENUE DISTRICTS & Union Territory of MAHE

STATUS OF KANNUR SSA No. of Exchanges 172 No. of landline connections 3,82,000 PCOs working 7,851 ISDN Connections 526 Broadband Stations 204 Broadband connections working 68,684 Total GSM Connections working 11.2-lakhs No. of GSM BTS working 630 No of new Mobile BTS proposed, to be commissioned by December 2013 180 No. WiMAX BTS working 55 No.of WLL BTS working 166

SERVICES OFFERED Wire line Telephone connections CDMA based fixed line GSM based 2G / 3G mobile connections Landline based Broadband connections Wireless based Broadband (WiMAX) connections FTTH / GPON services Leased Line / MPLS VPN to Business customers IN services Dial Up internet services 3G broadband service through data card Wideband through EVDO

Public Grievance Redressal Fault booking ( Land Line Phones & BB ) – 198 PG (Public Grievance) cell in SSA – 1095 PG (Public Grievance) cell in Circle office – 1094 Broadband Help Desk – 1504 / 12678 Billing Complaints ( LL & BB ) - 1661/1662.

GSM CALL CENETER NUMBERS Call Center Nos.: 2501 – Mobile Value added services complaints (Content Providers Service) 2502 - General Prepaid Mobile Tariff enquiry & Recharge Complaints 2503 – Postpaid Complaints 2504 – GPRS, 3G, Data & Blackberry complaints . 1502 – WiMAX / CDMA call center 1503 / 9447024365 – Main call center 1504 – Broadband service 1505 – Blackberry service support 1506 – ISD enquiry / complaints

Mobile : General Information Description Format Mobile No./ Plan / Freebies / Validity, Main account balance, Expiry date *123# Activated Voice STVs *124*1# Last call charge *102# Activated F & F Nos. *124# Activated unlimited Voice STVs *124*2# SMS balance enquiry *124*3# GPRS balance *124*4# Activated ISD STV *124*6# Data balance enquiry data<sp>2G OR data<sp>3G to 53733 Message centre nos. +919442099997 +919440099997 For setting miss call alert (no subscription charge) Settings – call divert – out of reach – set as +9117010

Telecom Commercial Communications Customer Preference SMS and Direct Calling is the cheapest and effective way of Marketing. Telemarketing invades the privacy and make customers irritant. TCCCP Regulations-2010 enable to block such Unsolicited commercial calls/SMS.

Category of Telemarketing Communication Procedure for Registration 1. Fully Blocked Category : Stoppage of all Commercial Calls / SMS Write “START 0” and send SMS to 1909 2. Partially Blocked Category: Stoppage of all Commercial Calls / SMS except SMS from seven Preferences For receiving Messages from Banking / Insurance / Financial / Credit Cards, Write “START 1” and send SMS to 1909 For receiving Messages from Real Estates – Write “START 2” and send SMS to 1909 For receiving Messages from Education – Write “START 3” and send SMS to 1909 For receiving Messages from Health – Write “START 4” and send SMS to 1909 >Consumer Goods/Automobiles -Write “START 5” and send SMS to 1909 >Commn./ Broad-casting / Entertainment – Write “START 6” and send SMS to 1909

TCCCP Regulations On successful registration , Customer receive an SMS confirming Exercised option and a unique registration number within 24 hours. The registration will be effective within 7 days. The customers can check their status of their registration by clicking the LINK “Customers Registration status” on www.nccptrai.gov.in

New Wire-line Telephone Connection One time Installation charges: > Rs.550 for Rural & Rs.750 for Urban B) Security deposit (Refundable): > Local + STD=Rs.500 & Local + STD + ISD= Rs.2000 Note: Those who arrange own Telephone Instrument will get 300-mcu free for 3-months (@100 mcu / month)

PULSE RATE APPLICABLE FOR LANDLINE Calls Originating from BSNL Fixed Landline / WLL Particulars BSNL N/W OTHER N/W LL/WLL MOBILE FIXED Calls within Kerala 3 min. 2 min. 1 min. Calls outside Kerala

CENTREX FACILITY FROM LANDLINE Two or more Subscribers within the SDCA / Switching group Area can form a group & these grouped numbers can make calls by using short codes. Advantages of Centrex facility All intra Centrex calls are free (c) It is just like an EPABX, but there is no initial investment or maintenance cost.

CHARGES FOR CENTREX FACILITY No. of Telephones in Centrex Monthly plan charges / Subscriber 2 Rs.50 3 Rs.75 4 Rs.100 > 4 DELs, Centrex charge based on FMC FMC Below 200 FMC 201-425 FMC 500 & above 5 to 15 Rs.75/ Rs.60/ Rs.0/ 16 to 50 Rs.40/ 51 to 100 Rs.25/ 100 to 500

FEATURES OF Present CDR BILLING > Landline & Broadband customers may please visit the self care portal of BSNL and register their Mobile No. and E-mail ID for getting, . Details of Bill raised . Payment acknowledgement . Bills through E-mail . On line Bill payment - (1% discount) . Voice call details & Broadband Usage view . Fault booking & Clearance details http://selfcare.sdc.bsnl.co.in

HOME UNLIMITED BB PLANS Speed FMC for Landline Free calls ULD 499 512Kbps upto 4GB, beyond 256Kbps As per plan Nil ULD 625 Do 100 Combo ULD 750 1Mbps upto 6GB, beyond 512Kbps Combo ULD 900 4Mbps upto 8GB, beyond 512Kbps 400 Pl.Note: 250 plan allows 1GB free Total charge payable = 250 + 180 = Rs.430 in Urban area If the customer uses additional 3GB usage, then the additional usage charge = Rs.900 Hence the total charge payable = 430 + 900 = Rs.1330 If this customer is opting above mentioned 625 plan, he can save Rs.705 and 50 additional free calls

GENERAL COMBO LIMITED PLANS (No FMC for Landline) GENERAL UNLIMITED BB PLANS Plan Speed FMC for Landline Free calls Combo ULD 850 2Mbps upto 8GB, beyond 512Kbps Nil 350 Combo ULD 1000 2Mbps upto 15GB, beyond 256Kbps 450 Combo ULD 1350 4Mbps upto 20GB, beyond 512Kbps 250 GENERAL COMBO LIMITED PLANS (No FMC for Landline) Combo 299 Upto 512 Kbps 1GB FN Combo 500 Upto 2Mbps 1.5GB + Night UL 175 FN Combo 599 4 GB + Night UL 200 Combo 1111 15 GB 500

Rs.999 unlimited usage for home users, whereas WiMAX – WORLD-WIDE INTEROPERABILITY FOR MICROWAVE ACCESS LAST MILE WIRELESS BROADBAND INTERNET SERVICE PROVIDES WIRELESS BROADBAND SERVICE NO ACTIVATION / INSTALLATION CHARGES SPEED UP TO 2-Mbps Rs.999 unlimited usage for home users, whereas Rs.1999 unlimited usage business customers One time purchase cost for Wi-MAX CPE is Rs.1,500 Rs.399 / month allows 2.5GB free usage at 2Mbps speed, additional usage @ Rs.100/ GB

WIRELINE - RURAL TARIFF PLAN Call charges beyond free calls Plans General Economy Sulabh Gramin 75 Plan charges in Rs. 110 150 75 Free calls Annual payment in Rs. 1100 1500 750 Call charges beyond free calls Up to 300 @80ps & beyond @ 1.20 Up to 300 @80ps & beyond @ 1.20 1.20 if reqd. Up to 300 @Re.1/& beyond @ 1.20

WIRELINE - URBAN TARIFF PLAN Call charges beyond free calls Plans General Economy Sulabh Plan charges in Rs. 180 300 99 Free calls 50 225 Annual payment in Rs. 1800 3000 990 Call charges beyond free calls 1.00 up to 300 & beyond @ 1.20 1.20 1.20, if reqd.

WIRELINE - SPECIAL PLANS (For Rural & Urban Area) + Super Premium Plan charges in Rs. 425 975 1450 2450 Free calls 400 1000 1500 3000 Annual payment in Rs. 4250 9750 14500 24500 Call charges beyond free calls 1.10 1.00 0.90 0.80

UNLIMTED USAGE PLANS FOR RURAL AREA Plan Name UL-350 UL-500 TV-250 Fixed Monthly Charges (FMC) 350 500 250 Free Talk value in Rs. Nil 200 Call charges to BSNL Fixed line Unlimited 1.00 Call charges to BSNL Mobile 0.60 Call charges to Other ops’ n/w Pulse rate applicable 60 sec UL – Unlimited TV – Talk value * For annual payment option, Discount on FMC for two months

UNLIMTED USAGE PLANS FOR URBAN AREA Plan Name UL-450 UL-600 TV-250 FMC in Rs. 450 600 250 Free Talk value in Rs. Nil 200 Call charges to BSNL Fixed line Unlimited 1.00 Call charges to BSNL Mobile 0.60 Call charges to Other ops’ n/w Pulse rate applicable 60 sec TV – Talk Value * For annual payment option, Discount on FMC for two months Similarly Broadband Combo plan opted Customers can avail unlimited free talk facility to BSNL n/w for Rs.375 / Rs.475 in Rural / Urban areas respectively

FTTH- Fibre To The Home BSNL will extend fibre from its nearest Central Office (CO) location directly and install at the customers identified locations. The services such as Voice, Broadband, IPTV etc. will be enabled as per the customers request. This service is now available under Kannur Municipal area This service provides symmetrical speed Activation / Installation charge = Rs.1000 ONT security deposit payable = Rs.1000 (refundable) FTTH BB Plan starting from Rs.2999 onwards

Phone Plus Services Call Waiting: Activation - 118……Deactivation - 119 Hot Line Call Transfer Morning Alarm : Actn: 116HHMM…….Deactn: 117HHMM Call Hunting CLIP Electronic Locking STD/ISD ………xxxx – 4digit secret code Registration: 123 xxxx xxxx All O/G calls barring……..124 xxxx 4 STD locaking …………....124 xxxx1 Opening……………………124 xxxx0 Call conferencing facility

PCO Security Deposit for New Connection: PCOs w/o ISD facility - Rs.600/ for Rural & Rs.1000/ for Urban ISD facility will be provided after taking an - additional deposit of Rs.2000/ Minimum Guarantee: > Rs.80/ for Rural area > Rs.200/for Urban area Service Tax @ 12.36% extra

U-ITC BSNL PREPAID CARDS Use it for local / STD / ISD call from any BSNL landline / Mobile phones Tariff feature ……….. Pay-Per-Second Cards can be used from telephone having no outgoing facility Access code is 1802425 Storing / Attaching the 16 digit code and access code 1802425 in mobile contacts is possible, which made this card customer friendly Store the following with the contact name “UITC”or any other name of your choice in your handset / feature phone 1802425p1p<16 digit secret code>#<destination number># (p Stands for pause & 3 consecutive pressing of * will insert a pause in Nokia phones).

U-ITC – PINLESS DIALLING FACILITY PIN less dialing of UITC implemented Procedure to attach / Store The PIN less dialing is enabled once the customer attaches the PIN by dialing 1288425 The customer has to dial this number once to register the pin for CLI attachment, each time new UITC is used After successful registration/ attachment, authentication is automatically done using CLI, and upto 5 CLI can be attached with a pin. But no CLI can attach more than one pin at a time. The customer can also detach PIN by dialing 1288425 after the available balance is exhausted. Call conferencing facility also possible by using U-ITC

U-ITC – TARIFF MRP in Rs. 20 55 110 300 550 1100 Talk value in Rs. 16 47 100 281 520 1050 Validity in days 10 30 60 90 120 180 Call charges within the country 1ps for 1sec to any network Country ISD Pulse rates (Ps./sec) 1-min. charge (Rs./min) Saudi, Kuwait, Behrin, Yeman 11 6.60 UAE 12 7.20 Quatar, UK, Australia, Newsealand 13 7.80 Oman 18 10.80 Sri Lanka, Nepal, Bangladesh, Bhutan, Pakisthan 14 8.40 Maldeep 45 30

WIRELINE BROADBAND Require ADSL Modem at Customer Premises Modem type LAN Wi-Fi Wi-Fi Range (LOS) Rate Approx Availability Type I 1 / 4 No Nil 1100 Open Mkt Type II b/g standard 100 feet 2000 n standard 300 feet 3000 For knowing the Broadband usage, Please visit: http://selfcare.sdc.bsnl.co.in For enquiry: 12678 / 1504 / www.bsnl.co.in

WHAT ALL CAN I DO WITH 1-GB DOWNLOAD 1 Byte = 8 Bit 1 MB = 1024 KB 1 GB = 1024 MB An average web page is about 100 - 200 KB 1 hr. Text chatting require around 10 MB, So we are able to chat around 100 hours for 1 GB 1 –email – 10 KB 1 hr. on line Game – 50 to 100 MB 1 hr. voice & video chatting – 50 MB to 300 MB 1 MP-3 Music file – 2 to 5 MB

NMEICT (National Mission on Education through Information & Communication Technology A Project of Ministry of HRD, Govt. of India BSNL has to provide .1-GB VPN over Broadband Connectivity to Universities . 512-Kbps Broadband connections to colleges affiliated to any university @ Rs.1125 per annum Students to share the study materials, library , question papers etc. of different universities, there by we can boost our knowledge resources Bundled 10 Mbps & 20 Mbps connectivity in optical fiber cable is also coming under this project @ Rs.22500 / Rs.45,000 per annum

-------------------------- BSNL KANNUR SSA Pl.Visit our web site: http://web.bsnlkannur.in www.bsnl.co.in Thank You -------------------------- JAI BSNL JAI BHARATH