Professional Development Workshop For Managers of Core Facilities Lori Palfalvi, NURAP Phil Hockberger, Office for Research Paul Corona, Human Resources

Mission The Northwestern University Research Administration Professionals (NURAP) brings together staff from across the university with the aim of improving institutional cohesiveness in research administration and fostering professional excellence among its members. With an emphasis on operations and organizational management, NURAP will provide an educational forum to discuss current policies, exchange best practices/ideas and network. 22

Opportunities for Training and Education — seminars and information sessions — reference materials (e.g., NCURA TV) — travel scholarships Opportunities for Professional Development — meet and network with your peers — exchange ideas for best practices 33 MEMBERSHIP BENEFITS

NURAP STEERING COMMITTEE Lori Palfalvi, President, Feinberg School of Medicine, Department of Medicine Katherine O’Donnell, Vice President, Office of Sponsored Research, Evanston Alden Chang, Secretary, Office of Research Development Elizabeth Adams, McCormick School of Engineering and Applied Sciences Research Administration Sheri Carsello, School of Communication Research Administration Frank Cutting, Accounting Services for Research and Sponsored Programs Eliza Earle, Weinberg College of Arts and Sciences Research Administration Krista Galvin, McCormick School of Engineering and Applied Sciences Research Administration Daniel Rademacher, Robert H. Lurie Comprehensive Cancer Center Rebecca Weaver-Gill, The Transportation Center, McCormick School of Engineering and Applied Sciences Research Administration Jamie Young, Office of Sponsored Research, Chicago 44

NURAP is open to all University employees interested in sponsored research administration You can find the membership form on NURAP’s website: Future topics include account closeout, ARRA reporting, social networking, electronic proposal development, and developing research funding. 55 HOW TO JOIN

Performance Evaluation of Core Facilities Philip Hockberger Director of Core Facilities Office for Research

Current Performance Metrics Annual Report Annual User Survey

Current Performance Metrics Annual Report Overall Mission of the Facility Organizational Structure and Governance Personnel Equipment and Services New Equipment and Services Locations of Personnel and Equipment Grant Support Facility Users

Current Performance Metrics Annual Report (con’d) Self-Evaluation Outreach Activities Budgets Signatures Appendix

Current Performance Metrics Annual User Survey Staff Knowledge and Expertise Responsiveness of Staff Training Opportunities Ease of Scheduling Services Provided Core Accessibility Timeliness of Service Quality of Service Cost of Service

Current Performance Metrics Annual User Survey (con’d) Overall Service Would you use this Core again? Would you recommend this Core to a colleague? Other issues?

New Performance Metric Annual “Spider Diagram”: The Balanced Scorecard Resource Management Educational Outreach Scholarship Personnel Performance & Job Satisfaction Customer Satisfaction Communication of Services April-June 2009 issue “Dueling Scorecards”

Resource Management75 balanced budget, new personnel, new equipment, new users Education80 involvement in graduate and undergraduate education, development of user workshops User Successes70 publications by users and grants awarded to users that included data generated in facility Personnel Successes65 Publications by and grants awarded to personnel; promotions, honors or awards Personnel Development70 attendance at workshops, technical courses, national meetings; seminar series Customer Satisfaction80growth in user base, results of user survey Communication of Services40 advertisement, website development and improvements, research fairs, national meetings Outreach100 open house, pilot testing of new equipment or services, involvement in K-12 education

New Performance Metrics Involvement in Undergraduate and Graduate Education Development of User Workshops & Courses Open Houses Database of User Publications Database of User Grants Attendance at Technical Course & National Meetings

New Performance Metrics Graduate Courses Managers as Course Directors Faculty as Lecturers (when appropriate) Laboratories utilizing Core Facilities Permission of The Graduate School Looking for Pilot Projects Do we need a Teaching Workshop? User Workshops & Courses Does not require permission of The Graduate School

New Performance Metrics Database of User Publications & Grants Needed if data generated in Core Facility Required for NIH- and NSF-supported Facilities Mechanism needed to obtain this information – e.g., PI discounts for use of facility Committee needed to explore how to facilitate this?

New Performance Metrics Attendance at Technical Courses and National Meetings Membership in National Organizations GLIIFCA (Great Lakes International Imaging and Flow Cytometry Assoc.) ALMA (Assoc. of Laboratory Managers) ABRF (Assoc. of Biomolecular Resource Facilities) Travel Grants from OR (cost sharing required) Lab Manager Boot Camp

Lab Manager Boot Camp - One Mission: To Be a Better Lab Manager Location: Pittcon 2009, Room W192C, McCormick Place, Chicago IL Date: Tuesday, March 10, 2009 from 1PM to 5PM Cost: Free to registered Pittcon attendees Who: Scientists at any point in their career

Lab Manager Boot Camp included three sessions: Lab Wars: Solutions to Sticky Situations in the Lab — featuring LabAct™Lab an educational management program using improv theater to explore problems and solutions to common lab situations Budgets: Dollars, Sense, and Science Open Forum and Panel Discussion

Additional Opportunities CF Managers Seminar Series Run by Managers of Core Facilities Aimed at targeting New Technologies Could be Academic or Corporate Speaker Supported by OR Volunteer needed to coordinate it – in collaboration with NURAP luncheon series? Lab Manager Magazine (

Performance Evaluation of Core Facilities Electronic copy of presentation – will send via Listserv Contact information:

Performance Excellence Program Paul Corona Learning & Organization Development Human Resources