The Respect Effect May 28, 2015 Dee Anne BonebrightTodd Thorsgaard

Unconscious Bias Biases are the invisible air we walk through – exerting their influence outside of conscious awareness. Source: Lieberman, Rock, & Cox 2014

Cognitive Shorthand Use previous knowledge to make decisions

Shortsighted Outcomes Miss new information Narrow our options

Bias Blind Spot Biases are unconscious We like being right and they help us “Most of what goes on in organizations is unintentional”

Need To Mitigate – Not Just Educate More than self-awareness Group and team processes Action

“In-Group” Bias Affects how people work together More similar = Positive perception Increased interaction and support for in-group

How to Mitigate “In-Group” Bias Find ways to see others who are different from us as also similar Intergroup interactions Enhancing communication

Elements of Individuality Source: Maria Arocha White, Inclusity Consulting

New Definitions “Diversity means to me your background based on your previous work experience, where you were born and raised, and any unique factors that contribute to your personality and behavior.” Source: Millennial survey respondent Deloitte University (2015).

The Respect Effect Source: Paul Meshanko Legacy Business Cultures

Neuroscience of Respect People can identify another person’s apparent race, gender, and age in a matter of milliseconds. In this blink of an eye, a complex network of stereotypes, emotional prejudices, and behavioral impulses activates. -- Marsh, Mendoza-Denton, & Smith

Neuroscience of Respect Why are we able to recognize the human face more easily than any other object?

Disrespect = Threat Response The experience is immediately sent to long-term storage in our brains Adrenaline and cortisol are increased – when it happens and also when we recall it Decreases sense of engagement with others, increases stress and stress-related illnesses

Respect is… An active process of: non-judgmentally engaging people from all backgrounds to increase my awareness and effectiveness in a manner that esteems both myself and those with whom I interact

12 Rules of Respect 1.Be aware of your nonverbal and extra-verbal cues

12 Rules of Respect 2. Develop curiosity about the perspectives of others

12 Rules of Respect 3. Assume that everyone is smart about something

12 Rules of Respect 4. Become a better listener by shaking your “but”

12 Rules of Respect 5. Look for opportunities to connect with and support others

12 Rules of Respect 6. When you disagree, explain why

12 Rules of Respect 7. Look for opportunities to grow, stretch, and change

12 Rules of Respect 8. Learn to be wrong on occasion

12 Rules of Respect 9. Never hesitate to say you are sorry

12 Rules of Respect 10. Intentionally engage others in ways that build their self-esteem

12 Rules of Respect 11. Balance Talking and Listening

12 Rules of Respect 12. Smile

Self-Assessment Where are you a rock star? What are your learning edges? How can you address them?