Great leaders are great Communicators and Motivators

Who is a leader? Leader is not known “ By his title he holds or the salary he earns” “What makes him a leader is how he has learnt to interact” Interaction with other people is very important

Successful leader will be a Very good communicator as well as a good listener

What is leadership? Leadership is –To help people to achieve what they are capable –To establish a vision for future (Apple computers) –To establish and maintain successful relationships To achieve all these qualities, you need to communicate well. –To encourage –To coach –To mentor To achieve these qualities, you should learn to motivate the people.

Which is not a good communication? In the past era, the following are equated with, Loudness-Toughness Stubbornness-Superiority Argumentativeness-Honesty But, a successful leader will never have these qualities

Communication Should always be a two way street Share your ideas with others and listen to theirs Be open to other people –Above –Below –Besides Create a receptive environment for communication Don’t wait for thro’ proper channel

Create a receptive environment Once people do take the risk of telling you what they think, Encourage them and praise them if the idea is good. If it is not good, Don’t punish or tease them for their openness. Do Nothing – Absolutely do nothing to discourage them from doing so.

Communicating the difference If an employee makes a suggestion that I don’t agree with, then I have to be very delicate about the way by which I tell them I don’t agree Fred, Chief Financial Officer, Newyork LIC

Listen to learn No one can possibly know everything. Listening to others is the single best way to learn. Listening will make others to listen you. People everywhere loved to be listened and they almost always respond to others who listen to them Listening is the way to persuade others with your ears

Handling mistakes, complaints and criticism Admit your mistakes quickly Criticize respectfully recognizing his previous successes Convert complaints into requests and suggestions Be constructive while doing all the above

COMMUNICATION IS BUILT ON TRUSTING THE RELATIONSHIPS

How to Motivate the people? Recognize the people Include them Encourage them Train them Ask their opinion Praise them Encourage them to take risk Guide and Allow them to take decisions Share the glory with them Convey your belief in their abilities

How to motivate the people? In short, –Trust them –Respect them –Care about them –Automatically, the people will be motivated

Easy way to motivate the People “ Take care of your people, and the business takes care of itself” Geppert, General Manager, COX Cable, U.S.A

How to motivate people? Don’t forget, They are people first, then only, they are employees If u treat people as if, they are capable and smart, that’s exactly how they will perform

Express genuine interest in others Best way is showing the interest than expressing it. Tell the Abdul Kalam and his co-scientist story

Respecting the dignity of others Treat employees as colleagues and don’t condescend (show lower than yourself), dictate or berate Engage people, challenge them, invite their input and encourage their cooperation

Respecting the dignity of others Humanise the organisation in ways big and small “ I very often have midday meeting, and I always make it a habit to bring lunch for any employee who’s staying through the lunch hour” Joyce, CEO, Harmon associates corporation

Creating a positive mental attitude “Our life is what our thoughts make it” Marcus Aurelius, Roman Empire

Rewards Reward means ?

Rewards means People work for money but go extra mile for recognition and praise before others

Myths in Motivation Myth #1 -- "I can motivate people" Not really -- they have to motivate themselves. You can't motivate people anymore than you can empower them. Employees have to motivate and empower themselves. However, you can set up an environment where they best motivate and empower themselves. The key is knowing how to set up the environment for each of your employees.

Myths in motivation 2. Myth #2 -- "Money is a good motivator“ Not really. Certain things like money, a nice office and job security can help people from becoming less motivated, but they usually don't help people to become more motivated. A key goal is to understand the motivations of each of your employees.

3. Myth #3 -- "Fear is a good motivator" Fear is a great motivator -- for a very short time. That's why a lot of yelling from the boss won't seem to "light a spark under employees" for a very long time.

4. Myth #4 -- "I know what motivates me, so I know what motivates my employees" Not really. Different people are motivated by different things. I may be greatly motivated by earning time away from my job to spend more time my family. You might be motivated much more by recognition of a job well done. People are not motivated by the same things. Again, a key goal is to understand what motivates each of your employees.

6. Myth #5 -- "I can't comprehend employee motivation -- it's a science" Nah. Not true. There are some very basic steps you can take that will go a long way toward supporting your employees to motivate themselves toward increased performance in their jobs.

Power of enthusiasm Enthusiasm is something you transmit through your eyes, in the way you move, you act and more than the way you write. All should have enthusiasm for something. If you don’t feel any type of enthusiasm, you might as well be dead. Once you discover that you are enthusiastic in doing something, it’s easy to develop the ability to get the success there yourself. Dale Carnegie

Know the power of enthusiasm Enthusiasm is a feeling that has to come from inside “That’s one small step for man, but one Giant leap for mankind” Neil Amstrong

Be enthusiastic Learn to communicate well Motivate yourself to motivate others Be a successful leader

Thank you