BUSINESS TRANSFORMATION Alex Moral, Senior VP of Trustmark Voluntary Benefit Solutions.

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Presentation transcript:

BUSINESS TRANSFORMATION Alex Moral, Senior VP of Trustmark Voluntary Benefit Solutions

100 Years of Experience 1913: Railroad workers taking care of each other 1929: First non-railroad group 1990: Consolidated billing : First VBS universal life with long-term care policy & first lump-sum cancer policy Past, present & future: Personal | Flexible | Trusted

Trustmark Voluntary Revenue

Business Transformation “If it ain’t broke, don’t fix it.” - Widely attributed to T. Bert (Thomas Bertram) Lance the Director of the Office of Management and budget in Jimmy Carter's 1977 administration

THE WORLD KEEPS CHANGING!

Business transformation is a change management strategy to align the people, process and technology initiatives of a company more closely with its business strategy and vision. Source: RapidBI - Business & Organizational Development tools, training & services – Human Resources, OD & Leadership

Business Transformation

Tools Business Transformation

Business Transformation - Tools Metrics GE Amex

Process Business Transformation

Business Transformation - Process Process improvement Voice of the customer GE Motorola Apple Enterprise

People Business Transformation

Business Transformation - People Workforce planning People equity survey and The Leadership Challenge Starbucks American Red Cross Intel Johnson & Johnson Jack-in-the-Box

Improve Customer Engagement Business Transformation

What does this mean? Experience and learning from past 100 years Stay true to our value proposition Voice of the customer

Trustmark value proposition Best-in-class service Long-term relationships based on bringing value Innovative solutions

VOICE OF THE CUSTOMER