Creating a Safety Culture by Changing Your Accountability Working safely. It’s your decision. Working safely. It’s your decision.

Why Do We Need to Change? “If you do what you’ve always done, you’ll get what you always got!” W. Edwards Deming “If you do what you’ve always done, you’ll get what you always got!” W. Edwards Deming

CLASS SEVERITYONE EVERYHOURDAYWEEK TOTAL ALL DEATHS6 MINUTES112571,800 93,800 INJURIES2 SECONDS2,20052,900371,200 19,300,000 MOTOR-VEHICLE DEATHS12 MINUTES ,200 INJURIES15 SECONDS2606,30044,2002,300,000 WORK DEATHS105 MINUTES ,100 INJURIES9 SECONDS43010,40073,1003,800,000 CLASS SEVERITYONE EVERYHOURDAYWEEK TOTAL ALL DEATHS6 MINUTES112571,800 93,800 INJURIES2 SECONDS2,20052,900371,200 19,300,000 MOTOR-VEHICLE DEATHS12 MINUTES ,200 INJURIES15 SECONDS2606,30044,2002,300,000 WORK DEATHS105 MINUTES ,100 INJURIES9 SECONDS43010,40073,1003,800,000 While I Speak…

Do your people do it…. –the easy way –the quickest way –my way –the company way –the right way –the safe way Do your people do it…. –the easy way –the quickest way –my way –the company way –the right way –the safe way Results Reflect Decisions

The safest way is not always the… …company …quickest …easiest way of doing work It’s the only way… …if you want to go home in the same condition you came to work in

Webster’s defines an ACCIDENT - An uncontrollable and unexpected occurrence resulting in negative or unplanned consequence.

ACCIDENT - Uncontrollable and Unexpected? How many true accidents have you had on your jobs in the last month?

Every Accident or Incident is Different But causes and principles are similar They are controllable, not expected but can be.. But causes and principles are similar They are controllable, not expected but can be.. PREDICTED PREDICTED

Your workers make decisions every minute about what actions they will take next. Do they recognize consequence for bad choices?? Your workers make decisions every minute about what actions they will take next. Do they recognize consequence for bad choices??

The safe way usually requires some extra effort but the unsafe way appears to be the easiest at the time. The safe way usually requires some extra effort but the unsafe way appears to be the easiest at the time. Which do they choose???

Often workers can talk themselves into taking an unsafe short cut by using flawed reasoning. Does your operation support bad choices by not holding them… Often workers can talk themselves into taking an unsafe short cut by using flawed reasoning. Does your operation support bad choices by not holding them… …accountable

Exercise #1: Group discussion - Please refer to the handout for instruction on this exercise. Exercise #1: Group discussion - Please refer to the handout for instruction on this exercise.

We can convince ourselves that it is worth taking the risk and we can get away with it this time…

The sad fact is that we may get away with this thought process for a while but ultimately tragedy will be the result.

Where does the level of accountability lie in my organization??? President / Owner Managers Superintendents Foremen Lead men Workers President / Owner Managers Superintendents Foremen Lead men Workers

Do Your People Know The Hidden Costs of Accidents Do Your People Know The Hidden Costs of Accidents  Time Lost From Work By Injured  Time Lost By Fellow Employees  Time Lost By Supervisors  Loss Of Production  Cost Of Overtime  Cost To Hire New Employee  Break-in Time For New Employee  Time Lost From Work By Injured  Time Lost By Fellow Employees  Time Lost By Supervisors  Loss Of Production  Cost Of Overtime  Cost To Hire New Employee  Break-in Time For New Employee

TOTAL COST OF LOST TIME INJURIES AND OCCUPATIONAL DEATHS Total Costs USA = $121,000,000,000 TOTAL COST OF LOST TIME INJURIES AND OCCUPATIONAL DEATHS Total Costs USA = $121,000,000,000

What Management Wants: an accident free workplace empowered employees proactive rather than reactive work process minimize direct and indirect costs limit threat of liability from accidents accountability from workers an accident free workplace empowered employees proactive rather than reactive work process minimize direct and indirect costs limit threat of liability from accidents accountability from workers

What Workers Want: a safe workplace a positive workplace to be heard and recognized to take care of one another to be treated fairly accountability from managers a safe workplace a positive workplace to be heard and recognized to take care of one another to be treated fairly accountability from managers

Exercise Number Two… Group discussion - Please refer to the handout for instruction on this exercise. Exercise Number Two… Group discussion - Please refer to the handout for instruction on this exercise.

Obstacles To Success: poor communication top-down management practices substandard planning / execution inadequate training poor communication top-down management practices substandard planning / execution inadequate training

Communication creates accountability Train you people to your expectations Expectations must be clearly defined Provide clear and concise guidance for production goals safety goals bonus / penalty assessment company policy or procedure Communication creates accountability Train you people to your expectations Expectations must be clearly defined Provide clear and concise guidance for production goals safety goals bonus / penalty assessment company policy or procedure Plan the work… Work the plan.

Keys to Success: Positive worker incentives Penalty / citation programs Ongoing safety related training Maintaining employee participation Positive worker incentives Penalty / citation programs Ongoing safety related training Maintaining employee participation

Why These Programs Do Not Work safety is a priority, not a value! safety is not managed in the same manner as production, quality, and cost issues! safety is not driven through continuous improvement! no accountability throughout organization safety is a priority, not a value! safety is not managed in the same manner as production, quality, and cost issues! safety is not driven through continuous improvement! no accountability throughout organization

Obstacles for Improvement Commitment changes with production requirements No instant results Process may peak out over time Commitment changes with production requirements No instant results Process may peak out over time

Necessary for Success Management support Employee Trust Financial support (time away from production activities) Time and more Time Management support Employee Trust Financial support (time away from production activities) Time and more Time

Core Elements in Successful Safety Programs A culture that says “safety” is important around here! A tight accountability system! Address the behavior not the incident leading to it. Effectively change attitudes. A culture that says “safety” is important around here! A tight accountability system! Address the behavior not the incident leading to it. Effectively change attitudes.

Exercise Number Three: Take The Test – True or False? Conditions cause accidents! Enforcing rules improves safety! Safety professionals can keep workers safe! Low accident rates indicate safety programs are working well! Investigating to find the root cause of accidents will improve safety! Awareness training improves safety! Rewards improve safety! Conditions cause accidents! Enforcing rules improves safety! Safety professionals can keep workers safe! Low accident rates indicate safety programs are working well! Investigating to find the root cause of accidents will improve safety! Awareness training improves safety! Rewards improve safety!

Where to focus for change: Assess the current situation Take a safety poll Analyze the results Assess the current situation Take a safety poll Analyze the results Target the weakest area for action Target the weakest area for action

Action Plans For: OSHA Citations and Audits Increased Accidents and Injuries Skyrocketing Costs Lack of Productivity Quality Control Issues OSHA Citations and Audits Increased Accidents and Injuries Skyrocketing Costs Lack of Productivity Quality Control Issues

Problems In The Field At which level do I start? What do I look for? What do I do with my problems? Am I a prisoner of my industry? At which level do I start? What do I look for? What do I do with my problems? Am I a prisoner of my industry?

Positive Reinforcement (R+) ("Do this & you'll be rewarded") Negative Reinforcement (R-) ("Do this or else you'll be penalized") Punishment (P) ("If you do this, you'll be penalized") Extinction (E) ("Ignore it and it'll go away") Positive Reinforcement (R+) ("Do this & you'll be rewarded") Negative Reinforcement (R-) ("Do this or else you'll be penalized") Punishment (P) ("If you do this, you'll be penalized") Extinction (E) ("Ignore it and it'll go away") Establish Types of Consequences: Behavior

Consequences : events that follow behaviors. Consequences increase or decrease the probability that the behaviors will occur again in the future. Consequences : events that follow behaviors. Consequences increase or decrease the probability that the behaviors will occur again in the future.

An example of consequences

Consequences - How would you view them? Please see handout #4 in your packets

Change does not come without pitfalls to avoid. In order to assure success for the employee and employer…..

Responsibility & Accountability for management & employees accountable for performance Responsibility & Accountability for management & employees accountable for performance Target These Areas For Improvement:

Responsibility & Accountability Know what rules and regulations apply to your projects Apply them in a uniform manner Clearly define expectations and goals Clearly define consequences for not meeting expectations or rules Enforce consequence for failures Responsibility & Accountability Know what rules and regulations apply to your projects Apply them in a uniform manner Clearly define expectations and goals Clearly define consequences for not meeting expectations or rules Enforce consequence for failures Management:

Responsibility & accountability Know what rules and regulations apply to your job or function Abide by these rules Question managers / supervisors on policy or procedures that are unclear Know what are the expectations for safety and production Stop work if unsafe conditions exist Report all out of compliance items to supervisor immediately Responsibility & accountability Know what rules and regulations apply to your job or function Abide by these rules Question managers / supervisors on policy or procedures that are unclear Know what are the expectations for safety and production Stop work if unsafe conditions exist Report all out of compliance items to supervisor immediately Employee:

safety committees strong safety training program lessons learned communications safety staff resource safety budget safety committees strong safety training program lessons learned communications safety staff resource safety budget Corporate controls :

safety rewards program safety citation program worker incentives strong supervisor enforcement eyes and ears in the field safety rewards program safety citation program worker incentives strong supervisor enforcement eyes and ears in the field Workforce Controls:

Safety Review & Improvement a Plan / Do / Check / Act process accident investigation process safety audit / inspection process Safety Review & Improvement a Plan / Do / Check / Act process accident investigation process safety audit / inspection process

Create conditions that encourage people to collaborate because they want to not because they have to Create conditions that encourage people to collaborate because they want to not because they have to Employers Challenge

Summary Cultural Change will take time Never ending process Must be employee driven Cultural Change will take time Never ending process Must be employee driven

 2 Unsafe Landings At O’Hare Airport Each Day  16,000 Lost Pieces Of Mail Per Hour  20,000 Incorrect Drug Prescriptions Per Year  50 Newborn Babies Dropped At Birth Each Day  32,000 Missed Heartbeats Per Person Each Year  2 M Books In The Next Year Will Have The Wrong Cover  900,000 Credit Cards Will Have Incorrect Information  2 Unsafe Landings At O’Hare Airport Each Day  16,000 Lost Pieces Of Mail Per Hour  20,000 Incorrect Drug Prescriptions Per Year  50 Newborn Babies Dropped At Birth Each Day  32,000 Missed Heartbeats Per Person Each Year  2 M Books In The Next Year Will Have The Wrong Cover  900,000 Credit Cards Will Have Incorrect Information 99.9% Good Enough?

Who Pays for our Mistakes?

This is who pays for our mistakes?