TECH Project Measure Phase QC Throughput Rate Improvement

Project Review  Productivity is the KPI at our facility. So if productivity is increased the cost decreases.  No project has been done for the AWCC Quality productivity (KPI). Since the repair department is being transferred to another facility, need is to understand the productivity expectations.

SIPOC

CTQ Tree QC’d Phone Labelers Kitters Final QC check Associates Overall repaired phone Manpower Functional test Components ICE Customers CTQ KPOV KPIVs

Process Map

 Process observation worksheet  Check sheets  Spaghetti diagram

Data Collection Plan Historical data Process owner Excel file attached with the presentation

Graphical Representation

Graphical Representation (haroldo)

Graphical Representation (gloria)

Mean, Median, Mode, Standard deviation, Range

SWOT StrengthsWeakness  Dedicated manpower  Equipment  55 units/8 hours/person OpportunitiesThreats  Increase production to 60 units/8 hrs/person  Increased customer satisfaction  Increase in soft savings  Associates reluctant to change  Might not understand LSS approach

Tollgate Review I Concur that the Measure phase was successfully completed on 10/22/2013 I concur the project is ready to proceed to next phase: Analyze Anil Nair Champion/MBB Greg Malone Process Owner

Thank You