Existing PBX Existing Phone Handsets Numbering Plan to digit Internal extensions 9 for an outside line 3 digits + extension for other locations ….. Dialing Habits No premium Local, National International No premium Local, National Class of Service

Existing PBX Lync 2013 Existing PBX

Note Topologies may vary depending on Service Provider. For example SBC’s are frequently deployed on Customer Site

18 Network conditions Acceptable quality Optimal quality Interarrival packet jitter (avg) ≤ 5 ms≤ 2 ms Interarrival packet jitter (max) ≤ 40 ms≤ 20 ms Packet loss rate (avg) ≤ 1%≤ 0.5% Network latency RTT ≤ 200ms≤ 120ms

Data Center Site Branch Site G.711 Lync Server 2013 WAN PSTN SIP

Devices enable communication and collaboration Which drives value to users and technology adoption Leading to successful deployments and implementations

Calling/Answering from Lync Client

Alice Bob Alice Caller Admin Boss

CategoryDescription OpenSIP: BroadSoft UC One Add support for BroadWorks Presence Capability (XMPP) Add support for BroadWorks Directory Integration Add support for BroadSoft favorites Lync: Customer specific Better Together over Ethernet: BToE (Ph-1) Boss Admin Software Update from Lync Dual Registration: Lync + OpenSIP Sales Features H.239 content Send/Receive on PC - Commitment Open-SIP: VVX Parity Synchronized ACD (Enhanced & Premium) Premium ACD: Port Hoteling and Call Center Status Threshold Improve BLF User Experience on VVX500/600 CategoryDescription Service Assurance – Phase 1 Enable remote collection of packet capture from phone SSH interface to phone Lync Call Park Music On Hold: MoH [VVX] Address Book Search :ABS Wave-15 interoperability Basic Video Support (4.1.3 level or better) Usability Improvements Verify Missed Call tracking on non-shared lines Phone should not beep/light up if MWI notify received with no change in MWI status Sales Features H.239 content send/Rx on PC. 3 rd Party Applications Frappe enhancements to open up the platform for third part developers

37 WAN link Site 3 Site 1 Policy Response Send response Accept call Reroute Reject invite Site 2 Policy Request Status synchronization Policy service

Site 1 Site 2 Link 1 38 Internet PSTN

MediaCodec Typical stream bandwidth (Kbps) Maximum stream bandwidth without FEC Maximum stream bandwidth with FEC AudioRTAudio Wideband AudioRTAudio Narrowband AudioG AudioRTAudio Narrowband Main video when calling Lync 2013 endpoints H (for maximum resolution of 1920x1080) Not applicable Main video when calling Lync 2010 or Office Communicator 2007 R2 endpoints RTVideo (for maximum resolution of 1280x720) Not applicable Panoramic video when calling Lync 2013 endpoints H (for maximum resolution of 1920x288) Not applicable Panoramic video when calling Lync 2010 or Office Communicator 2007 R2 endpoints RTVideo (for maximum resolution of 960x144) Not applicable

41 CAC Profile TypeWAN Link Per Session Audio Limit Available AudioWAN Link Per Session Video Limit Available Video Optimized for Session Count 75 kbpsRTAudio NB + FEC Siren + FEC RTAudio WB (no FEC) 350 kbpsPeer-to-peer: Up to 424 x 240 video resolution Gallery View: Unavailable Balanced100 kbps(Above plus) RTAudio WB + FEC G.711 (no FEC) G.722 (no FEC) 1 MbpsPeer-to-peer: Up to 960 x 540 video resolution Gallery View: Up to five 424 x 240 resolution videos Optimized for Quality175 kbps(All Above plus) G FEC G FEC 2.6 MbpsPeer-to-peer: Up to 1280 x 720 video resolution Gallery View: Up to five 640 x 360 resolution videos NJ Redmond WAN Link Policy: Audio Session Limit = 75 kbps RT Audio WB (no FEC)

42 NJ Redmond Internet WAN Link Policy: Audio Session Limit = 75 kbps RT Audio WB (+ No FEC) CAC Profile TypeWAN Link Per Session Audio Limit Available AudioWAN Link Per Session Video Limit Available Video Optimized for Session Count (w/ Wide Band P2P) 75 kbpsRTAudio NB + FEC Siren + FEC RTAudio WB (no FEC) 350 kbpsPeer-to-peer: Up to 424 x 240 video resolution Gallery View: Unavailable Balanced100 kbps(Above plus) RTAudio WB + FEC G.711 (no FEC) G.722 (no FEC) 1 MbpsPeer-to-peer: Up to 960 x 540 video resolution Gallery View: Up to five 424 x 240 resolution videos Optimized for Quality175 kbps(All Above plus) G FEC G FEC 2.6 MbpsPeer-to-peer: Up to 1280 x 720 video resolution Gallery View: Up to five 640 x 360 resolution videos

43 NJ Redmond Internet WAN Link Policy: Audio Session Limit = 75 kbps RT Audio NB (+ FEC) CAC Profile TypeWAN Link Per Session Audio Limit Available AudioWAN Link Per Session Video Limit Available Video Optimized for Session Count (w/ Wide Band P2P) 75 kbpsRTAudio NB + FEC Siren + FEC RTAudio WB (no FEC) 350 kbpsPeer-to-peer: Up to 424 x 240 video resolution Gallery View: Unavailable Balanced100 kbps(Above plus) RTAudio WB + FEC G.711 (no FEC) G.722 (no FEC) 1 MbpsPeer-to-peer: Up to 960 x 540 video resolution Gallery View: Up to five 424 x 240 resolution videos Optimized for Quality175 kbps(All Above plus) G FEC G FEC 2.6 MbpsPeer-to-peer: Up to 1280 x 720 video resolution Gallery View: Up to five 640 x 360 resolution videos

Certified Partners Microsoft Communications Gold Competency Stringent Requirements Program Compliant Backed By Microsoft Partner Training Escalation Engineers Proactive Services Support Beyond Software Hardware Devices Network Single Point of Contact One Call Any Lync issue Quality Experience Flexible and Customizable Solution Support

Support Execution Support ContractsRemediation Activities Support Solution Development Support process definitionVendor selection Initial Planning Align to project executionIdentify support requirements