Quality Cleaning Service Tel (quserve) Fax P O Box Dubai, UAE BUSINESS PROPOSAL July

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“Business in Turbulent Time” Derivations Panic Downsize Restructure Crisis New Horizon Confidence 3 RealizationRealization ResilienceResilience InnovationInnovation

Post-Crisis SMEs Initiatives Types Discretionary Business Inevitable Business Budget Wellbeing Urban Utilities Properties Mgmt Restructuring Mgmt Low Risk Investments Domestic Utilities Health-Care Education & Day-Care Tier-1 Facilities Management Mass Transportation Community Wellbeing Affordability Convenience Sympathy 4

Tier-1 FM Service Biz Breakdown Housekeeping Service Cleaning Service Engineering Maintenance Hygiene & Pest Control Office & Public Facilities Commercial Facilities Air Ducts & Water Tanks Exteriors & Hardscape Typical Threshold Maintenance Cost Saving Alterations Pest Control & Waste Mgmt Maid & House Attendance 5

PostServiceCarePostServiceCare Value for Money Money Affordable Quality Service TimelyQualityTimelyQuality Business Framework Biz Components On Call At Convenience On Demand Call Center Operations Concentrated Cost Customer Loyalty Standards Compliance Standards Compliance Customer Interface & Communications 6

Section 1 General Set Up Marketing Mobility Connectivity Station Customer 7 Competitors

CustomerCustomer Profiling 8

MarketingMarketing Competitors 9

MarketingMarketing E-Channels 10

MobilityMobility The Mobile Team 11

Booking for the Service By Phone By Delivering the Service Post Service Care ConnectivityConnectivity Call Center Biz SustainabilityBiz Strategy 12

ThanksThanks 13